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2Q18 Global ISG Index Infographic

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The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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2Q18 Global ISG Index Infographic

  1. 1. 2Q 2018 The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. isg-one.com Global Sourcing Continues to Accelerate; Combined Market ACV Reaches Another Record Global Market Americas EMEA Global Forecast: 2018 45% Public Cloud growth expected; 30% overall for IaaS 16% growth in SaaS Traditional Sourcing expected to grow 4.4% Asia Pacific Fastest-Growing Sectors for Sourcing* Financial Services $5.5B 28% Business Services $3.8B 30% Manufacturing $3.1B 7.5% Healthcare 58.3% to $2.5B * First Half 2018 * New Quarterly Record Retail 57.9% to $1.6B As-a-Service $2.8B* 44% Combined Market $5.9B 33% Traditional $3.1B 25% IaaS $1.9B* 50% SaaS $951M* 32% ITO $2.3B 11% BPO $738M 112% * New Quarterly Record As-a-Service $1.1B* 65% Combined Market $1.9B 44% Traditional $865M 25% IaaS $906M* 69% SaaS $163M* 47% ITO $779M 36% BPO $85M 29% * New Quarterly Record As-a-Service $1.5B* 56% Combined Market $4.6B 23% Traditional $3.1B 11% IaaS $1.1B* 63% SaaS $370M* 38% ITO $2.5B 12% BPO $593M 6% Top Industries for Sourcing* Combined market climbs to new quarterly high of $12.4B 31% As-a-Service at a record $5.4B 51% Record IaaS: $3.9B 58% Record SaaS: $1.5B 35% Traditional market: $7.0B 19% ITO 15%, BPO 38% 472contracts signed

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