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1Q 2016 Global ISG Outsourcing Index®

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The ISG Outsourcing Index® provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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1Q 2016 Global ISG Outsourcing Index®

  1. 1. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 1 Hosted by: Goldman Sachs Rishi Jhunjhunwala 13 April 2016 The ISG Outsourcing Index® First Quarter 2016 Global Market Data and Insights
  2. 2. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 2 Covering the state of the outsourcing industry for global, commercial contracts.* Welcome to the 54th Quarterly ISG Outsourcing Index® Review Esteban Herrera Partner John Keppel Partner & President *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
  3. 3. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 3 At a Glance GLOBAL BROADER MARKET ACV UP 20% Y/Y WITH SMALLER AWARDS DRIVING MARKET GROWTH NUMBER OF RESTRUCTURING AWARDS SETS QUARTERLY RECORD, WHILE RESTRUCTURING ACV SURGES ALMOST 50% Y/Y AMERICAS UP 30% ON BEST QUARTERLY PERFORMANCE IN FOUR YEARS EMEA UP 19% Y/Y WITH STRONG SHOWING IN THE RESTRUCTURING MARKET ASIA PACIFIC ACV AND NUMBER OF AWARDS DOWN Y/Y; EXTENDED WEAKNESS ACROSS MANY GEOGRAPHIC MARKETS Scorecard 1Q16 1Q Y/Y 1Q Q/Q 1Q16 1Q Y/Y 1Q Q/Q ACV ($B)* Change Change Counts Change Change Global Market Totals $ 6.1 20% -12% 404 32% 13% Mega-relationships $ 1.1 -3% -49% 5 -29% -38% By Type New Scope $ 3.3 4% 0% 231 11% 3% Restructurings $ 2.8 48% -23% 173 78% 31% By Scope ITO $ 4.2 24% -21% 301 51% 20% BPO $ 1.9 12% 17% 103 -4% -2% By Region Americas $ 2.8 30% 6% 217 49% 47% EMEA $ 2.8 19% -26% 160 28% -6% Asia Pacific $ 0.5 -13% -4% 27 -23% -29%
  4. 4. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 4 Broader Market ACV is up 20% Y/Y, and smaller awards drive market growth; ACV surpasses $6B level, while number of awards exceeds the 400 mark. Broader Market Quarterly ACV ($B)* Broader Market Quarterly Contract Counts Broader Market Contract Award Trends $6.1 $6.9 $5.5 $6.1 $5.1 $6.7 $5.8 $6.8$6.5 $4.9 $6.3 $4.0 $6.1$5.7$6.1 $6.5 $7.3$7.6 $6.8 $4.7 $24.7$24.3 $21.9 $24.4 $26.5 1Q164Q3Q2Q1Q154Q3Q2Q1Q144Q3Q2Q1Q134Q3Q2Q1Q124Q3Q2Q11 Quarterly ACV TTM ACV Totals 404 356336 446 306 387 295 376358 325 378 233 323313 263 313 370 332313 275 1542 1364129412121290 1Q164Q3Q2Q1Q154Q3Q2Q1Q144Q3Q2Q1Q134Q3Q2Q1Q124Q3Q2Q11 Quarterly Counts TTM Count Totals
  5. 5. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 5 Americas Quarterly Counts Americas Contract Award Trends Americas Quarterly ACV ($B)* Americas First-Quarter Segment ACV ($B)*Americas Trailing 12 Months ACV ($B)* Americas ACV rises 30% Y/Y as Restructuring activity achieves record-setting levels; ITO ACV was best in four years, and number of ITO awards was second-best ever. $2.8 $2.6 $2.2$2.1 $2.8 $3.2 $1.9 1Q161Q151Q141Q131Q122Q11 217 148146134142 177 119 1Q161Q151Q141Q131Q122Q11 $10.5$9.9 $6.9 $9.0$9.5 756 616 488483 555 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 TTM ACV TTM Counts $1.38 $1.43 $2.13 $0.67 $0.5 $1.0 $1.5 $2.0 $2.5 New Scope Restructuring ITO BPO Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  6. 6. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 6 U.S. ACV makes best showing in four years; the number of awards sets record high; best quarter in 10 years for Financial Services as ACV soars 80% Y/Y. Americas Sub-Regions First-Quarter ACV ($B)* Americas Industry First-Quarter ACV ($B)* Americas Contract Award Trends Detail $0.07 $0.06 $0.01 $0.04 $0.00 $0.05 $0.10 $0.15 $0.20 $0.25 $0.30 Canada Brazil Mexico Other LatAm Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16 $2.62 $0.0 $0.5 $1.0 $1.5 $2.0 $2.5 $3.0 U.S. $0.69 $0.41 $0.24 $0.48 $0.21 $0.14 $0.22 $0.25 $0.15 $0.0 $0.2 $0.4 $0.6 $0.8 $1.0 Financial Services Manufacturing Telecom & Media Healthcare & Pharma Business Services Energy Consumer Packaged Goods Retail Travel, Transport & Leisure Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  7. 7. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 7 EXL Hinduja Global Solutions Luxoft Minacs Mindtree SITEL Sutherland Global Syntel UST Global VirtusaPolaris Co. Revenues < $2 B Aon Hewitt CGI CompuCom Convergys Genpact HCL Infosys Tech Mahindra Teleperformance Wipro Co. Revenues $2 -10 B Accenture AT&T BT Capgemini Cognizant Dell HPE Hitachi* IBM TCS ISG Sourcing Market Standouts in the Americas Only one Service Provider change in the Sourcing Standouts for the Americas. First time ever that the Breakthrough 10 experiences no turnover. *New to group as of the current quarter Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®. Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings The Building 10 Sourcing Standouts The Breakthrough 10 Sourcing Standouts The Big 10 Sourcing Standouts Co. Revenues > $10 B SOURCING STANDOUTS GROUPED BY COMPANY SIZE
  8. 8. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 8 Asia Pacific ACV slips 13% from a modest Q1 compare with number of contracts also falling; both New Scope and Restructuring ACV lag Y/Y. Asia Pacific Quarterly Counts Asia Pacific Contract Award Trends Asia Pacific Quarterly ACV ($B)* Asia Pacific First-Quarter Segment ACV ($B)*Asia Pacific Trailing 12 Months ACV ($B)* $0.5 $0.6 $1.1 $0.6$0.5 $0.4 1Q161Q151Q141Q131Q122Q11 27 38 35 50 343233 1Q161Q151Q141Q131Q122Q11 $2.1 $2.7$2.7 $3.6 $2.1 149156159 169 133 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 TTM ACV TTM Counts $0.41 $0.07 $0.24 $0.23 $0.0 $0.2 $0.4 $0.6 $0.8 $1.0 New Scope Restructuring ITO BPO Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  9. 9. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 9 One large mega award helps support ANZ and Manufacturing short-term growth; remaining geographic and vertical markets in Asia Pacific struggle to gain traction. Asia Pacific Sub-Regions First-Quarter ACV ($B)* Asia Pacific Industry First-Quarter ACV ($B)* Asia Pacific Contract Award Trends Detail $0.06 $0.05 $0.01 $0.26 $0.05 $- $0.04 $0.01 $-$0.0 $0.1 $0.2 $0.3 $0.4 Financial Services Telecom & Media Travel, Transport & Leisure Manufacturing Energy Consumer Packaged Goods Business Services Retail Healthcare & Pharma Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16 $0.28 $0.03 $0.09 $- $0.08 $-$0.0 $0.1 $0.2 $0.3 $0.4 ANZ India and South Asia Japan Greater China Southeast Asia South Korea Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  10. 10. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 10 Aegis ASG* ChinaSoft Hollysys Automation Minacs Neusoft Sutherland Global TeleTech UST Global* Xchanging Co. Revenues < $2 B CGI Dimension Data* Emcor Group* Genpact HCL Indra Sistemas Infosys NEC Serco* Wipro Co. Revenues $2 -10 B Accenture Canon Capgemini Cognizant Fujitsu HPE Hitachi IBM Sodexho* TCS ISG Sourcing Market Standouts in Asia Pacific Most Sourcing Standout segments experience turnover with some BPO providers entering the Top 10 leader boards based on a few recent contract awards. *New to group as of the current quarter Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®. Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings Co. Revenues > $10 B SOURCING STANDOUTS GROUPED BY COMPANY SIZE The Building 10 Sourcing Standouts The Breakthrough 10 Sourcing Standouts The Big 10 Sourcing Standouts
  11. 11. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 11 EMEA ACV rises 19% Y/Y due to a surge of Restructuring activity that ranks among some of the best results ever; both BPO and ITO markets made slight Y/Y gains. EMEA Quarterly Counts EMEA Contract Award Trends EMEA Quarterly ACV ($B)* EMEA First-Quarter Segment ACV ($B)*EMEA Trailing 12 Months ACV ($B)* $2.8 $3.8 $2.4 $3.4 $2.8 $3.6 $2.5 1Q161Q151Q141Q131Q122Q11 160 170 125 174 147 161 123 1Q161Q151Q141Q131Q122Q11 $12.1$11.6$12.3$11.9 $14.8 637 592 647 560 602 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 TTM ACV Totals TTM Count Totals $1.52 $1.29 $1.85 $0.96 $0 $1 $2 $3 New Scope Restructuring ITO BPO Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  12. 12. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 12 U.K. inches up Y/Y, while Nordics and Southern Europe make larger gains. DACH market ACV declines Y/Y, even as number of DACH awards increases over 30% Y/Y. EMEA Sub-Regions First-Quarter ACV ($B)* EMEA Industry First-Quarter ACV ($B)* EMEA Contract Award Trends Detail $0.84 $0.63 $0.32 $0.31 $0.29 $0.06 $0.12 $0.15 $0.10 $0.0 $0.2 $0.4 $0.6 $0.8 $1.0 $1.2 $1.4 Financial Services Manufacturing Telecom & Media Travel, Transport & Leisure Energy Business Services Consumer Packaged Goods Retail Healthcare & Pharma Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16 $1.1 $0.36 $0.7 $0.1 $0.2 $0.1 $0.3 $0.0$0.0 $0.5 $1.0 $1.5 $2.0 U.K. & Ireland DACH Nordics Benelux France Africa & Middle East Southern Europe E. Europe & Russia Range of 5 Prior 1Qs Avg of 5 Prior 1Qs 1Q15 1Q16
  13. 13. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 13 Firstsource Solutions* FleetCor* GFI Informatique* ISON Group Luxoft Mindtree NGA HR* Transcom VirtusaPolaris WNS Co. Revenues < $2 B Capita Ceva Logistics CGI G4S* HCL Infosys Jones Lang LaSalle* MITIE Serco Wipro Co. Revenues $2 -10 B Accenture Atos BT Capgemini Cognizant HPE IBM ISS Global* TCS T-Systems ISG Sourcing Market Standouts in EMEA The Breakthrough 10 category experiences 40% turnover during the quarter as several Service Providers featured on the Leader Board re-enter the Top 10 lists. *New to group as of the current quarter Placements based on ACV of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®. Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings Co. Revenues > $10 B SOURCING STANDOUTS GROUPED BY COMPANY SIZE The Building 10 Sourcing Standouts The Breakthrough 10 Sourcing Standouts The Big 10 Sourcing Standouts
  14. 14. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 14 Special Topic First Quarter 2016 PUBLIC SECTOR OUTSOURCING John Keppel Partner & President
  15. 15. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 15 Relative to the Commercial Sector, Public Sector sees strong five-year growth. Most ACV is generated by ITO awards, with BPO ACV varying by geography. Public Sector Trailing 12 Months Counts Global Public Sector Award Trends 1,542 1,364 1,290 1,6361,629 1,006 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 Commercial Sector Public Sector Public Sector Trailing 12 Months ACV ($B)* $24.7 $65.6 $52.4 $41.1$37.0$31.5 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 Commercial Sector Public Sector Public Sector ITO vs. BPO TTM ACV ($B)* $51.8 $39.0 $32.1 $26.7$24.3 $13.9$13.5$9.0$10.3$7.2 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 Public Sector ITO ACV Public Sector BPO ACV 3.25 4.28 3.19 3.77 Average Deal Size and Duration TTM Compare $16.0$20.5 $40.1 $31.4 2Q15 - 1Q16 2Q14 - 1Q15 2Q13 - 1Q14 2Q12 - 1Q13 2Q11 - 1Q12 Commercial Sector Public Sector Avg. Duration in Yrs. Avg. Contract Value ($K)
  16. 16. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 16 Global Public Sector Award Trends North America, led by federal government IT spending, accounts for a large share of sourcing. Average deal values increase, whereas durations shorten. Share of Public Sector ACV for Trailing 12 Months Top Public Sector Providers in Recent 12 Months 58% 17% 5% 3% 17% U.S. & Canada U.K. Continental Europe ANZ Other *New to List for 2016 Service providers in alphabetical order; no rankings implied. Placements based on counts of public sector contract awards sourced from ISG Contracts Knowledgebase ®. U.S. & Canada ANZ U.K. Continental Europe Booz Allen Hamilton* CACI* HPE* Lockheed Martin Northrop Grumman Raytheon Science Applications BT Capgemini* Capita Carillion CGI Fujitsu* G4S* HPE Accenture Atea Atos BT* Capgemini HPE Indra Sistemas Accenture Boeing Harris Corp. HPE* IBM Raytheon* SingTel Optus* Telstra*Public Sector Regional ITO vs. BPO % TTM 79% 31% 88% 76% 21% 69% 12% 24% U.S. & Canada U.K. Continental Europe ANZ ITO ACV BPO ACV
  17. 17. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 17 U.S. Public Sector Contract Award Details Department of Defense (DoD) ITO dominates the U.S. Public Sector sourcing; Health and Human Services (HHS) and Homeland Security (DHS) remain active. $39.2 $30.1 $19.2 $7.2 $3.7$5.9 $1.2$1.2$1.5 $0.4$0.9$0.7 $16.3 $7.6$5.1 2Q15-1Q162Q14-1Q152Q13-1Q14 Local Government Public Healthcare Other Central Government Department of Defense $48.0$35.8 $27.3 1,0411,059 723 2Q15-1Q162Q14-1Q152Q13-1Q14 ACV $B Contract Counts % of DOD Consortium Contracts up 17 percentage pts in Recent 12 Months Local Government Capgemini Dell Harris HPE Verizon Public Healthcare Atos Booz Allen Hamilton HPE ICF International Kelly Services Other Federal Government Accenture CSC HPE Raytheon Science Applications DoD Single Provider General Dynamics Lockheed Martin Northrop Grumman Science Applications Raytheon DoD Consortium Participation** BAE Systems Booz Allen General Dynamics Leidos Lockheed Martin U.S. Activity Details by Sub-Sector U.S. Public Sector Activity for Last 3 TTMs Top U.S. Public Sector Providers for the Most Recent 12 Months* *Service providers in alphabetical order; no rankings implied. Placements based on counts of contract awards in the ISG Contracts Knowledgebase ®. **Providers who had the highest participation rates in consortiums who were awarded DOD contracts. Other Federal Government
  18. 18. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 18 U.K. Public Sector Contract Award Details Volume of deals increase sharply and by significantly more value in Central Government functions, Healthcare (NHS) and Defence (MoD). Local Government Accenture Capita Group Carillion CSC Liberata Public Healthcare BT Capita CSC Interserve Serco Group Other Central Government Carillion Capita Group HPE BT Group Fujitsu Defence BT Carillion General Dynamics HPE Leidos U.K. Activity Details by Sub-Sector U.K. Public Sector Activity for Last 3 TTMs Top U.K. Public Sector Providers for the Most Recent 12 Months* *Service providers in alphabetical order; no rankings implied. Placements based on counts of contract awards in the ISG Contracts Knowledgebase ®. $1.8$1.1$0.2 $5.4 $3.9 $2.6 $2.5 $0.3$0.7 $1.4$1.2 $2.3 2Q15-1Q162Q14-1Q152Q13-1Q14 Local Government Public Healthcare Central Government Defense $11.1 $6.5$5.9 160 140 167 2Q15-1Q162Q14-1Q152Q13-1Q14 ACV $B Contract Counts Other Central Government Defence
  19. 19. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 19  Broader Market starts year on an upswing, with ACV surpassing $6B.  Number of awards generated ranks this quarter among the best ever.  Americas tops $2B for ninth quarter in a row, aided by strong U.S. and Financial Services performances.  Growth in EMEA driven by several large awards, consistent U.K. markets and strong activity in the Nordics and Southern Europe.  Slowing pace of contracting in Asia Pacific; most sub-regions decelerate.  Expect a difficult compare in 2Q16; if vigorous small-deal activity continues, markets should grow.  Long term, look for ACV to remain in positive territory; Europe and Asia-Pac may see increasing demand across secondary markets; U.S. and U.K. markets likely will maintain consistent demand. 1Q16 ISG Outsourcing Index® - Global Summary and Outlook summary market outlook market
  20. 20. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 20 Ask a Question Click the "Listen by phone“ button. The phone number and passcode will appear, and the web streaming to your computer will be automatically muted. I want to ask a question live & 1 2 3 After you dial in, the operator will ask your name and company. Now press * 1 to be added to the queue. Your Webcast Screen
  21. 21. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 21 Please contact us with your questions and comments. Learn More Paul Reynolds Partner & Chief Research Officer, ISG Momentum +1 508 625 2194 paul.reynolds@isg-one.com www.isg-one.com John Keppel Partner and President +44 (0)7879 432 212 john.keppel@isg-one.com Will Thoretz Americas Media Contact +1 203 517 3119 will.thoretz@isg-one.com Denise Colgan EMEA and AP Media Contact +44 1737 371523 denise.colgan@isg-one.com Bill McNee CEO Saugatuck Technologies, an ISG Business +1 203 820 8987 bill.mcnee@saugatucktechnology.com
  22. 22. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 22 First Quarter 2016 APPENDIX: SCORE CARD FOR TCV
  23. 23. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 23 The ISG Outsourcing Index has moved to ACV as the primary measure of the Broader Market. We will continue to provide a high-level TCV view of the market via a Scorecard analysis. First Quarter 2016 TCV Scorecard *Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase® Scorecard 1Q16 1Q Y/Y 1Q Q/Q TCV ($B)* Change Change Global Market $ 19.3 -12% -24% New Scope $ 13.6 -15% -4% Restructurings $ 5.7 -3% -49% Mega-deals $ 3.6 -26% -37% ITO $ 11.8 -28% -39% BPO $ 7.6 33% 22% Americas $ 7.0 -2% -25% EMEA $ 9.5 -21% -35% Asia Pacific $ 2.8 5% 107%
  24. 24. © 2016 Information Services Group, Inc. All Rights Reserved isg-one.com *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase® 24 www.isg-one.com Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 1,000 employees and operates in 21 countries. imagine your future™ RESEARCH | CONSULTING | MANAGED SERVICES let’s connect...

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