Getting It Right for Every Child: Promoting effective change - Bill Alexander

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Bill Alexander. Head of Children's Services for NHS Highland and Highland Council.

Session 4 - Changing Children's Services.

Getting It Right for Every Child: Childhood, Citizenship and Children's Services, Glasgow, 24-26 September 2008.

http://www.iriss.org.uk/conference/girfec

Published in: Health & Medicine, Business
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Getting It Right for Every Child: Promoting effective change - Bill Alexander

  1. 1. Bill Alexander Highland Pathfinder www.forhighlandschildren.org
  2. 3. principles and values <ul><li>Child at the centre </li></ul><ul><li>Holistic approach and early intervention </li></ul><ul><li>Confidentiality and information sharing </li></ul><ul><li>Safety </li></ul><ul><li>Promoting opportunities, valuing diversity </li></ul><ul><li>Partnership with families </li></ul><ul><li>Building on strengths </li></ul><ul><li>Bringing help to the child </li></ul><ul><li>Bringing help together </li></ul><ul><li>Supporting informed choice </li></ul><ul><li>Teamwork between professionals and agencies </li></ul><ul><li>Professional boundaries and standards </li></ul><ul><li>Individual development </li></ul><ul><li>Values across all working relationships </li></ul>
  3. 4. the core components <ul><li>Pathway through services </li></ul><ul><li>Common language </li></ul><ul><li>Engage and empower children and families </li></ul><ul><li>Named person and lead professional roles </li></ul><ul><li>Assessment framework, that builds from birth </li></ul><ul><li>Assessment determines plan and service delivery </li></ul><ul><li>Single Child’s Plan </li></ul><ul><li>Fewer meetings, with single Child’s Plan meeting </li></ul><ul><li>E-solutions </li></ul>
  4. 5. Child’s Plan considered at Liaison Meeting
  5. 7. stages and milestones <ul><li>New business processes as part of explicit model, with guidance (Inverness and rolling out) </li></ul><ul><li>Training programmes (Inverness and rolling out) </li></ul><ul><li>New joint structures (Highland) </li></ul><ul><li>New information sharing process (Inverness and Police and rolling out) </li></ul><ul><li>Assessment framework & Child’s Plan (SW and Inverness and rolling out) </li></ul><ul><li>Single Child’s Plan meeting (Highland) </li></ul><ul><li>Named person and lead professional (Highland) </li></ul>
  6. 8. Lessons learned in implementation <ul><li>The whole children’s services team must pull its weight, to manage change </li></ul><ul><ul><li>Chief Officer and political leadership is crucial </li></ul></ul><ul><ul><li>Capacity and systems to manage risk </li></ul></ul><ul><ul><li>All services must be on board; it’s cross-cutting, but it’s also single agency change </li></ul></ul><ul><ul><li>You need good coaches </li></ul></ul><ul><ul><li>Practitioners have to recognise, understand and have ownership </li></ul></ul><ul><ul><li>Change has to be managed – but when opportunities arise, you go with the flow. </li></ul></ul>
  7. 9. Changed processes improved actions <ul><li>Sharing concerns = earlier intervention </li></ul><ul><li>SHANARI = holistic interventions </li></ul><ul><li>Less bureaucracy = better support </li></ul><ul><li>Common language = focussed action </li></ul>
  8. 10. challenges <ul><li>Implementation at a time of reducing resources </li></ul><ul><li>Service criteria </li></ul><ul><li>Equity of early intervention services </li></ul><ul><li>Shared understanding and tools for adult services </li></ul><ul><li>Pace of change: too slow or too fast? </li></ul><ul><li>E-solutions </li></ul>
  9. 11. Bill Alexander Highland Pathfinder www.forhighlandschildren.org

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