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Business Process Management (BPM) is known for its ability to automate repeatable processes, create greater visibility of an end-to-end process, and enhance process agility. The end result is improved business performance, which translates into providing greater value for customers and stakeholders. Where the challenge lies, however, is implementing BPM enterprise-wide.
In this interview, John Jarrett, Director of Business Process Management at AGF Trust, a premier Canadian-based investment solutions firm, discusses the benefits of deploying BPM across an organisation and reveals how to take the first steps in creating an enterprise-wide strategy.