Phone Systems Brisbane - The 9 best reasons to choose zultys

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http://www.phonesystemsbrisbane.net.au 1300 851 411 Brilliantly Simple Phone Systems
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Phone Systems Brisbane - The 9 best reasons to choose zultys

  1. 1. 9 Reasons To Choose Zultys “All in One Tidy Box” By Greg Eicke© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 1
  2. 2. Legal NoticeThe Publisher has strived to be as accurate and complete as possible in the creation of thisreport, notwithstanding the fact that he does not warrant or represent at any time that thecontents within are accurate due to the rapidly changing nature of the Industry.While all attempts have been made to verify information provided in this publication, thePublisher assumes no responsibility for errors, omissions, or contrary interpretation of thesubject matter herein. Any perceived slights of specific persons, peoples, or organisationsare unintentional.In practical advice books, like anything else in life, there are no guarantees of savings made.Readers are cautioned to reply on their own judgment about their individual circumstances toact accordingly.This book is not intended for use as a source of legal, business, accounting or financialadvice. All readers are advised to seek services of competent professionals in legal,business, accounting and finance fields.© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 2
  3. 3. ContentsLegal Notice ............................................................................................................................ 2 Introducing Greg Eicke ........................................................................................................... 4 The Zultys Company ............................................................................................................... 5  Zultys in Australia ................................................................................................................ 5  The Zultys Products ............................................................................................................ 5 The 9 Best Reasons to Choose Zultys ................................................................................... 7  1.  Zultys is a Game Changer ........................................................................................... 7  2.  Open Standards ........................................................................................................... 7  3.  MANY Uses and EASY to Use. .................................................................................... 8  4.  Integrated and Easy to Deploy ..................................................................................... 8  5.  Worldwide World Class support ................................................................................... 9  6.  Ongoing Development ................................................................................................. 9  7.  Green Credentials – Eco Friendly .............................................................................. 10  8.  All in one neat box ...................................................................................................... 10  9.  Mobility ....................................................................................................................... 12 Testimonials From Our Happy Customers ............................................................................ 13 © Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 3
  4. 4. Introducing Greg EickeMy name is Greg Eicke and I’ve been working at the leading edge of voice communicationsfor the past 27 years. During that time I’ve found the sheer complexity of many phone anddata solutions to be a major frustration. The good news is that the complexity and all of itspainful implications end with Greg Eicke!Almost three decades in this industry has enabled me to develop what I call ‘brilliantlysimple’ phone solutions. These solutions will make communications and collaborationsecond nature for your workforce. And of course they save you big dollars in ongoing phonecosts… another reason why they are brilliant!When it comes to VoIP, I’ve found that most VoIP Technology vendors stretch the truthwhen it comes to what their VoIP systems can do.I put this document together to help people become aware of the potential options (andpitfalls) when purchasing new VoIP phone solutions for your business.I’ve been able to piece all of this together because for the better part of my career I’veinstalled, maintained and sold Telephone Systems. This has also allowed me to providesound advice from ‘Feet on the street practical experience. The aim has always been toachieve the best solution and value for money for my clients.Now onto the ‘9 Reasons to Choose Zultys…’ I put this document together to help businessowners better understand the techno jargon used today by slick sales people trying toimpress CEO’s and IT professionals. It takes years of hands on experience to understandtelephony. Software and Servers is the domain of IT professionals, IP telephony on acomputer network reveals a complex set of challenges which can only be successfullydeployed with the co-operation of IP Telephony and IT professionals.© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 4
  5. 5. The Zultys CompanyAfter the better part of 3 decades in the industry I’ve seen many changes and developmentsin telecommunications. Although VoIP, IP Telephony and Unified Communications sharesthe sand pit with your computer network there is a distinctly different approach to telephony.Now many manufacturers can do wonderful tricks with their VoIP Phone Systems andUnified Communications. Manufacturers like ShoreTel and Avaya have become fixated ondeveloping swanky looking sophisticated difficult to use software, ignoring the basicfundamental telephony features we’re used to having.Let me explain, imagine you are on a call to a colleague and you’d like to conferenceanother person in and share your screen and discuss a pending project. Sounds like a fairlynormal requirement in today’s busy business world. With Zultys it’s one simple click and yourdone whereas VoIP phone Systems like ShoreTel and Avaya you’d need to hang up andstart another call clicking away feverishly, that’s if it was capable of a web conference.Zultys in Australia My connection with Zultys products goes back to 2003 when the Regional Director of ZultysTechnologies Martin Trigg, introduced me to Zultys shortly after entering the Australianmarket. Martin’s long term tenure with Zultys and Australian distributers is testament to thequality of a world class global company. Many other competitive telecom VoIP PhoneSystem manufacturers like ShoreTel, Avaya and Mitel have experienced regular turbulenttimes with Australian based teams and distribution channels.In my view Zultys is the pioneer of SIP open standards VoIP phone systems unlike theirrivals who use proprietary protocols. This means you’ll never be locked into expensiveproprietary phones that manufacturers like ShoreTel, Cisco, Avaya and Mitel. The openstandards platform safeguards your investment and does not tie you down. Interestingly,Zultys supports virtually any SIP device, so there is almost no boundary to the potential of aZultys IP Telephony Solution.The Zultys Products Time honoured telephone systems are inherently very reliable and stable. Then alongcomes’ VoIP, IP telephony and Unified Communications. Now we have telephonessocialising with PC’s, Smart Phones and Tablets introducing another set of potentialintegration challenges and support concerns. We now have IT professionals working withTelecom experts in the same sandpit which makes for interesting times. The Zultys VoIPPhone System is a true all in one solution not relying on a 3rd party server or software and© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 5
  6. 6. meaningfully less reliance on IT professionals. The Zultys all in one box is unique in the IPTelephony arena.Constructors like Cisco, ShoreTel and Avaya require expensive 3rd party servers andMicrosoft software in an attempt to compete with the all in one Zultys solution. What’s morethese additional servers swell the cost of ownership with IT support, carbon foot print and notforgetting the usual replacement in 3 years’ time. We call these “Server Farms” that increasethe necessity for more and more IT resources, costing more and more every year.Since the Zultys is a SIP standard solution and use standard databases we can trulyintegrate the Zultys with customer’s data to create true solutions. While our contenders sellVoIP phone systems our customers purchase integrated businesses solutions! We caneffortlessly read your databases to intelligently route your clients to the information andpeople that they need most. Our potent IVR (Interactive Voice Response) feature can savehuge expanses of your staff’s time and dramatically improve your customer’s satisfactionwith your company.© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 6
  7. 7. The 9 Best Reasons to Choose ZultysThere are many reasons why we’d recommend choosing Zultys for your new phone system.Here are just nine of them.1. Zultys is a Game Changer Over the past 3 years we’ve witnessed a distinct change in who is buying VoIP phonesystems. One noticeable inclusion in the purchasers list is now small businesses with staff of5 to 15 (including some road warrior staff). Previously small business operator needs didn’textend to the value IP Telephony offered. In recent years however the demand on mobilityand higher performance from field based staff has caused businesses to look for solutionsbeyond what the traditional phone system can provide.The world is changing very fast and every business must to remain abreast of technology tostay competitive. Now the smaller end of town can play in the same markets as their biggerrivals. This is only one the reasons why we believe the Zultys as an ideal solution for almostany enterprise. This is truly a David and Goliath story, as the Zultys phone system is a gamechanger levelling the playing field. Unified communications enables lean and nimble smallbusiness to take advantage of the huge benefits Zultys offers, potentially leaving thecompetition in their wake2. Open Standards Unlike almost every other VoIP phone system manufacturer, Zultys support the openstandard SIP protocol for handsets and incoming lines. This means if you want to use say aPolycom Soundpoint a Cisco IP handset, or simply connect a VoIP trunk, you can.Proprietary protocols used by ShoreTel, Ayaya and Mitel simply lock you into a manufacturerand potentially risking deprived development of the product.What about saving money using VoIP?Australia’s national broadband network (NBN) will provide the quality infrastructure andbandwidth to support VoIP, which in techno babble talk means SIP Trunks. To betterunderstand the techno talk on bandwidth grab a copy of “Here’s How to UnderstandBandwidth” at www.phonesystemsbrisbane.net.au.As data networks become increasingly more reliable and high speed networks approachubiquity, the move toward VoIP will continue. More and more institutions are finding that the© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 7
  8. 8. switch makes sense, economically and technologically. VoIP will likely see greaterintegration with online services. VoIP is part of a larger trend toward convergedcommunications, which promises expanded feature sets and increased reliability andeffectiveness of enterprise communications.Having said that, we’re puzzled why VoIP Phone System manufacturers like ShoreTel do notnatively support SIP Trunks relying on 3rd party devices in an struggle to claim SIPcompliance.Oh! By the way, every Zultys system incudes up to 60 SIP Trunk licences FREE…why wouldyou think about purchasing a rival VoIP phone system without SIP trunks?According to the 2010 Nemertes benchmark, "Building the Virtual Workplace," 79 of 100enterprises interviewed were planning to deploy unified communications over the next twoyears.3. MANY Uses and EASY to Use. Unlike rivals, every component of Zultys is manufactured or developed by their ownengineers. Did you know some manufacturers like Cisco are made up of many differentcompanies combined in order to maintain advancement? This is widely recognised asdevelopment by acquisition.MXIE (pronounced Mixy) delivers quick and easy access to a feature rich environment.Whether you’re a power user, remote worker or a dinosaur MXIE makes your working lifeeasy. A single click to set up a web conference, dial a number, record a call, chat withinstant message and so much more.Oh! By the way a soft phone is included with a MXIE licence FREE. Every other VoIP phonesystem challenger makes you pay for an additional licence.Here’s a great question for VoIP phone system manufacturers like ShoreTel, Ayaya, Ciscoand Mitel. Does your system support Terminal services, Windows, Mac and Linux?4. Integrated and Easy to Deploy We’ve not enjoyed so much indulgence competing with VoIP phone System opponents likeShoreTel, Cisco and Avaya because no other IP Telephone System on the market todaypacks as many features or as much power & efficiency for the price all in one elegant box.We believe Zultys is the best value in the industry today. With so much more from 1 efficient2U Rack Mountable unit and no need for expensive external servers. Features like ACD(Automatic Call Distribution), Text to Speech, Advanced Voice Mail, Find me Follow me areIntegrated and run on and within a system without the need to add or deploy external© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 8
  9. 9. servers, which seriously escalates the price and significantly complicates the deployment,maintenance and support.AdministrationThanks to the elegant and simple to use administrative console interface is a pleasure touse. Our customer’s easily complete ad’s, moves and changes after just one hour of training.5. Worldwide World Class support When things go wrong you want to know you can be supported locally with factory trainedhighly skilled technicians. Additionally IP telephony technicians understand computernetworking so you can be sure of excellent working relationships with your IT personnel. AllZultys products can only be purchased through authorised reseller and dealer channels.Premium Zultys dealers like IP Gen regularly complete rigorous factory service and salestraining which means you get the very best advice and peace of mind knowing that you arewell supported by a local company. Unlike many other VoIP phone system manufacturers,Zultys maintains excellent support teams in Australia along with factory support. It’s notuncommon for factory Zultys engineers monitoring Australian deployments from Californiaassisting local technicians resolve complex challenges.6. Ongoing Development Traditional digital phone systems by and large do not receive the development resourcesgiven VoIP phone systems. A traditional phone system usually varies little from the day ofdeployment. A digital phone system does not lend itself to the capabilities and feature richprogression of Unified Communications which means the initial investment has a limited lifeand cannot be re-harvested.Furthermore this is the case with many VoIP phone system manufacturers where theredundant equipment life cycle is constrained to the availability of ongoing support from themanufacturer. Let me explain, manufacturers like Cisco and Avaya build a life cycle into theirequipment. Usually his is approximately 3 to 5 years driving buyers to reinvest additionalfunds to remain in touch with technology. Whereas the brilliant Zultys design allows you tocontinue gaining leverage without needing to plough more money into hardware.Imagine buying a brand new car and finding out in 3 years that your pride and joy is nolonger supported because there is a new model?© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 9
  10. 10. In For The Long Haul.Zultys is only one of two VoIP phone system manufacturers we know of who’ll offer anincredible 5 year support agreement from purchase date. This demonstrates unwaveringbelief in their product united with a passionate commitment to customers.7. Green Credentials – Eco Friendly We think the Zutys product is so energy efficient, the term carbon foot print is undeserved;shall we say a Carbon pin prick is more appropriate.A fully loaded MX250 provides a complete voice and Unified Communications solution for250 users while using less energy than a simple house hold light bulb. That’s an enviouscarbon footprint of a tiny 1/3 of a watt per user less than a battery powered calculator.Being up to 6 times more energy efficient than rivals like ShoreTel, Cisco and Avaya, Zultysengineers have stamped their commitment on carbon reduction.Furthermore Zultys offers as standard face to face video and web conferencing sanctioningreductions in travel costs and carbon footprints.8. All in one neat box Windows, Mac and Linux environments are all supported by Zultys further depriving ITexpenditure budgets. Meaning Voice Mail, Call Recording, Auto Attendants, Call CentreAgent Software, Call Reporting, Fax, CRM Integration, Client applications, Remote workingand much more are all contained in one efficient and tidy rack mounted box.You can relax; Zutys is comfortable in Terminal Server and thin client environments.Engineered to be brilliantly simple, easy to install and incredibly easy to maintain. Let’scompare 2 identical installations, Zultys and rivals like ShoreTel and Cisco. The contenderswould still be configuring their expensive server whereas the Zultys technician would beclose to 50% completion. This makes Zultys deployments considerably faster and with lowercost.IP Phone system providers like ShoreTel involve expensive servers just to operaterudimentary features like Fax or Instant Message. Picture the additional cost for multisiteenterprises?© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 10
  11. 11. Superbly feature rich and elegantly simple, a single MX 250 appliance runs on less powerthan a 75 watt light bulb. This is why Zultys is typically 20-30% less than their competitors!And that doesn’t include the extra servers running day and night. We just don’t need all ofthat superfluous equipment and extra failure points.Opponents charge for language packs. Zultys do not. Competitors charge for standard ACD(Automatic Call Distribution). The standard ACD is included at no extra cost and evenincludes a full call accounting that rivals many separately priced applications.  ACD (Inbound Call Center)  Call Detail Reporting & Accounting  Call Record  Mobile Phone Twinning  Conferencing  Advanced CTI  Secure Chat & Chat Rooms  Fax Server (Origination and Termination)  Find me Follow Me  Instant Message  Presence  Redundancy & Failover  Soft Phone  Teleworker Support  True Server based Unified Messaging  Visual Voice Mail  SIP, ISDN PRI, Analog Trunks without the need for External Gateways  Remote Phones don’t require VPNYep…all in one tidy and efficient box!© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 11
  12. 12. 9. Mobility It takes more than a laptop and mobile phone to keep remote employees connected today.Being connected means instant access no matter where and when. Zultys have developedapplications for smart phones and tablets so users can instantly access the sameinformation on their mobile devices just like they would on their desk top in the office.Zultys mobile communicator is a real time presence and communications client for Android,iPhone and BlackBerry that delivers a complete unified communications network experienceto mobile workers. Some of the best features include;  Rich mobile presence  Secure Instant Message  Mobile Privacy – Protect your mobile number  Single number contact – Eliminate telephone tag  Corporate directory access  Hold, Transfer and park calls from your mobile Did you know?  60% of employees say they don’t need to be in an office  32% of employees globally now rely on more than one mobile device  38% of employees are most productive at home Cisco Systems Mobility Survey, 2012.The daily commute to work is stressing out Australian workers more than ever andtechnology is badly needed to improve things, according to a new study… technologicalsolutions include introducing greater flexibility to work from home (35%)…© Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 12
  13. 13. Tes stimonia From Our Happy Custom als m H C mersI’ve alw ways believe that happ custome rs who repe purchas and refer others are the ed py eat se rcorners uccessful enterprise. T stone of a su That’s why we bend ov backwar to make sure ver rds ethat our customers are as hap as they can be with their new phone syst r s ppy h tem. Here’s what sjust som of our ha me appy custommers have ssaid…Just under half of t busines the sses in the n new Vanson Bourne su n urvey alread had a un dy nifiedcommu unications st trategy in pl lace. Those companies noted 10 percent pro e oductivity ga ains,and a 2 percent im 21 mprovemen in custom satisfact nt mer tion, from using the tec chnology. Some six Sin ten b businesses ssaid unified communic d cations was a key elemment in supp porting the growth gof their company, hhelping with internal co h ollaboration, greater bu usiness effic ciency, reduucedtravel c costs and a more flexible workforce e. “N Normally a sales pers will tell you anyth son l hing to mak a ke sa ale… he deelivered on his promi n ises.” Ross Tait, C R CEO - Ballina Toyot ta. “G Greg recom mmended t new sy the ystem ba ased on ou long-term business plans ur m s an the requ nd uirements of our rece ently op pened Mellbourne off fice…” Deidre Grac Directo - Peopl in Plast ce, or le tic. “Greg also freel advised, without fa g ly avour, on solutio which were outs ons side his commmercial realm”. r Tim Is saacs, Ge eneral Man nager – FIT TEC.© Greg E Eicke 2012, All rights reserved | www.ph honesystemsbrisbane.net.au | 1300 851 4 u 411 | Page | 13

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