The

7 Most Important Things
You Need To Ask Your

VoIP Service Provider

h"p://www.phonesystemsbrisbane.net.au	
  
	
  
What	
  if	
  the	
  Internet	
  goes	
  down	
  in	
  my	
  area?	
  	
  
Business	
  grade	
  VoIP	
  service	
  provide...
What	
  About	
  Redundancy?	
  	
  
Quality	
  business	
  grade	
  VoIP	
  providers	
  usually	
  cover	
  this	
  poin...
Are	
  You	
  An	
  IT	
  Company	
  Dabbling	
  in	
  VoIP?	
  	
  
It	
  takes	
  years	
  of	
  hands	
  on	
  experien...
Are	
  You	
  An	
  IT	
  Company	
  Dabbling	
  in	
  VoIP?	
  	
  
It	
  takes	
  years	
  of	
  hands	
  on	
  experien...
Are	
  You	
  A	
  Service	
  Provider	
  or	
  Reselling	
  Agent?	
  
Telco	
  arena	
  has	
  changed	
  forever,	
  no...
What	
  Genuine	
  Hands	
  On	
  Know	
  How	
  Do	
  You	
  	
  
Have	
  With	
  Business	
  TelecommunicaCons?	
  
We’r...
Can	
  I	
  Port	
  My	
  Numbers	
  To	
  Another	
  provider?	
  
Some	
  VoIP	
  Service	
  providers	
  do	
  not	
  a...
Do	
  You	
  Have	
  Plain	
  English	
  Speaking	
  	
  
Australian	
  Support?	
  
We’ve	
  been	
  around	
  the	
  Tel...
The	
  NBN	
  Is	
  Just	
  About	
  Fast	
  Internet	
  …Right?	
  

Understand	
  Why	
  

h"p://www.phonesystemsbrisban...
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The 7 most important things you need to ask your voip service provider

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The 7 most important things you need to ask your voip service provider

  1. 1. The 7 Most Important Things You Need To Ask Your VoIP Service Provider h"p://www.phonesystemsbrisbane.net.au    
  2. 2. What  if  the  Internet  goes  down  in  my  area?     Business  grade  VoIP  service  providers  don’t  use  the  Internet   because  of  the  common  poor  quality  characterisCcs.   Generally  they’ll  use  a  private  IP  connecCon,  which  does  use   the  Internet,  which  means  your  call  quality  is  be"er  or  equal   to  your  tradiConal  landline.   h"p://www.phonesystemsbrisbane.net.au    
  3. 3. What  About  Redundancy?     Quality  business  grade  VoIP  providers  usually  cover  this  point  very   well.       Redundancy  can  be  in  the  form  of  AutomaCc  diversion  to  an  auto   fail  over  to  another  separate  data  service.       Usually  an  Internet  service  can  be  used  as  a  temporary  soluCon.   h"p://www.phonesystemsbrisbane.net.au    
  4. 4. Are  You  An  IT  Company  Dabbling  in  VoIP?     It  takes  years  of  hands  on  experience  to  understand  telephony.       Voice  on  a  computer  network  must  be  treated  with  a  different  set  of   rules.       It  takes  many  years  of  experience  and  comprehensive  technical   training  to  successfully  sell,  deploy  and  support  VoIP.   h"p://www.phonesystemsbrisbane.net.au    
  5. 5. Are  You  An  IT  Company  Dabbling  in  VoIP?     It  takes  years  of  hands  on  experience  to  understand  telephony.       Voice  on  a  computer  network  must  be  treated  with  a  different  set  of   rules.       Desktops,  routers  and  servers  are  the  domain  of  the  IT  professional,   and  an  IP  Telephony  system  simply  shares  the  network  and  cabling.   h"p://www.phonesystemsbrisbane.net.au    
  6. 6. Are  You  A  Service  Provider  or  Reselling  Agent?   Telco  arena  has  changed  forever,  no  longer  can  a  back  yarder  sell  Telco  services  without   first  being  ve"ed  and  cerCfied  by  Australian  CommunicaCons  and  Media  Authority  (ACMA)   and  the  TelecommunicaCons  Industry  Ombudsman  (TIO).       TIO  and  ACMA  alike,  so  you  can  be  sure  you  are  working  with  a  knowledgeable  and   reputable  company.       The  difference  between  a  Service  Provider  and  reseller  is  the  buck  stops  with  the  Service   provider,  whereas  the  reselling  agent  is  merely  a  middle  man.   h"p://www.phonesystemsbrisbane.net.au    
  7. 7. What  Genuine  Hands  On  Know  How  Do  You     Have  With  Business  TelecommunicaCons?   We’re  amazed  at  how  many  IT  companies  trying  to  be  telco  companies  have  li"le  or  no  idea   about  telecommunicaCons.       We’ve  lost  count  of  the  amount  of  Cmes  we’ve  been  called  to  fix  up  a  previous  company’s   VoIP  installaCon.       In  our  experience  IT  companies  are  good  at  IT,  they  are  not  good  at  telephones.   h"p://www.phonesystemsbrisbane.net.au    
  8. 8. Can  I  Port  My  Numbers  To  Another  provider?   Some  VoIP  Service  providers  do  not  allow  porCng  numbers  to  another  provider  which   means  you  are  conCnually  stuck  with  one  provider.         Unfortunately  many  unwary  business  owners  have  been  caught  with  water  Cght  terms  and   condiCons  from  unscrupulous  providers.     You’ll  have  your  phone  number  for  a  very  long  Cme,  it’s  crucial  to  check  before  commi[ng.   h"p://www.phonesystemsbrisbane.net.au    
  9. 9. Do  You  Have  Plain  English  Speaking     Australian  Support?   We’ve  been  around  the  Telco  industry  for  30  odd  years  and  have  witnessed  service  dwindle   to  near  useless  overseas  call  centres.     How  many  Cmes  have  you  been  answered  by  an  overseas  call  centre  where  english  is  a   second  language,  and  how  many  Cmes  have  you  go"en  so  frustrated  you  gave  up   abandoning  the  call….  Only  later  feeling  even  more  frustrated  and  annoyed  because  you   know  the  only  way  is  to  do  it  all  again?     We’re  with  you,  that’s  why  we  only  have  Australian  based  english  speaking  support  so  you   can  be  sure  of  a  rapid  resoluCon.   h"p://www.phonesystemsbrisbane.net.au    
  10. 10. The  NBN  Is  Just  About  Fast  Internet  …Right?   Understand  Why   h"p://www.phonesystemsbrisbane.net.au    

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