Phone Systems Brisbane - Why I Believe in zultys


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Phone Systems Brisbane - Why I Believe in zultys

  1. 1. Why I Believe In Zultys “The Pioneer of SIP” By Greg Eicke© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 1
  2. 2. Legal NoticeThe Publisher has strived to be as accurate and complete as possible in the creation of thisreport, notwithstanding the fact that he does not warrant or represent at any time that thecontents within are accurate due to the rapidly changing nature of the Industry.While all attempts have been made to verify information provided in this publication, thePublisher assumes no responsibility for errors, omissions, or contrary interpretation of thesubject matter herein. Any perceived slights of specific persons, peoples, or organisationsare unintentional.In practical advice books, like anything else in life, there are no guarantees of savings made.Readers are cautioned to reply on their own judgment about their individual circumstances toact accordingly.This book is not intended for use as a source of legal, business, accounting or financialadvice. All readers are advised to seek services of competent professionals in legal,business, accounting and finance fields.© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 2
  3. 3. Introducing Greg EickeMy name is Greg Eicke and I’ve been working at the leading edge of voice communicationsfor the past 27 years. During that time I’ve found the sheer complexity of many phone anddata solutions to be a major frustration. The good news is that the complexity and all of itspainful implications end with Greg Eicke!Almost three decades in this industry has enabled me to develop what I call ‘brilliantlysimple’ phone solutions. These solutions will make communications and collaborationsecond nature for your workforce. And of course they save you big dollars in ongoing phonecosts… another reason why they are brilliant!When it comes to VoIP, I’ve found that most VoIP Technology vendors stretch the truthwhen it comes to what their VoIP systems can do.I put this document together to help people become aware of the potential options (andpitfalls) when purchasing new VoIP phone solutions for your business.I’ve been able to piece all of this together because for the better part of my career I’veinstalled, maintained and sold Telephone Systems. This has also allowed me to providesound advice from ‘Feet on the street practical experience. The aim has always been toachieve the best solution and value for money for my clients.Now onto the ‘Why I Believe In Zultys…’ I put this document together to help businessowners better understand the techno jargon used today by slick sales people trying toimpress CEO’s and IT professionals. It takes years of hands on experience to understandtelephony. Software and Servers is the domain of IT professionals, IP telephony on acomputer network reveals a complex set of challenges which can only be successfullydeployed with the co-operation of IP Telephony and IT professionals.© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 3
  4. 4. The Company in Australia My connection with Zultys products goes back to 2003 when the Regional Director ofZultys Technologies Martin Trigg, introduced me to Zultys shortly after entering theAustralian market. Martin’s long term tenure with Zultys and Australian distributers istestament to the quality of a world class global company. Many other businessPhone System manufacturers like ShoreTel, Avaya and Mitel have experiencedregular turbulent times with Australian based teams and distribution channels.In my view Zultys is the pioneer of SIP open standards VoIP phone systems unliketheir rivals who use proprietary protocols. This means you’ll never be locked intoexpensive proprietary phones that manufacturers like ShoreTel, Cisco, Avaya andMitel. The open standards platform safeguards your investment and does not tie youdown. Interestingly, Zultys supports virtually any SIP device, so there is almost noboundary to the potential of a Zultys IP Telephony Solution.The Products Time honoured business telephone systems are inherently very reliable and stable.Then along comes’ VoIP, IP telephony and Unified Communications. Now we havetelephones socialising with PC’s, Smart Phones and Tablets introducing another setof potential integration challenges and support concerns. We now have ITprofessionals working with Telecom experts in the same sandpit which makes forinteresting times. The Zultys VoIP Phone System is a true all in one solution notrelying on a 3rd party server or software and meaningfully less reliance on ITprofessionals. The Zultys all in one box is unique in the IP Telephony arena.Constructors like Cisco, ShoreTel and Avaya require expensive 3rd party servers andMicrosoft software in an attempt to compete with the all in one Zultys solution.What’s more these additional servers swell the cost of ownership with IT support,carbon foot print and not forgetting the usual replacement in 3 years’ time. We callthese “Server Farms” that increase the necessity for more and more IT resources,costing more and more every year.Since the Zultys is a SIP standard solution and use standard databases we can trulyintegrate the Zultys with customer’s data to create true solutions. While ourcontenders sell business phone systems we sell integrated businesses solutions! Wecan effortlessly read your databases to intelligently route your clients to theinformation and people that they need most. Our potent IVR (Interactive VoiceResponse) feature can save huge expanses of your staff’s time and dramaticallyimprove your customer’s satisfaction with your company.© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 4
  5. 5. Here’s why I believe in ZultysTRUE ALL IN ONE SOLUTION Zultys supports Windows, Mac and Linux environments. Meaning Voice Mail, CallRecording, Auto Attendants, Call Centre Agent Software, Call Reporting, Fax, CRMIntegration, Client applications Remote working and much more are all contained inone tidy rack mounted box.Zultys will happily support Terminal Server and Thin Client environments too.Zultys is brilliantly simple, stress free to Install and incredibly easy to maintain. IPPhone System providers like ShoreTel require expensive servers just to operateelementary features like Fax, Instant Message or conferencing. Fancy that additionalcost for multisite enterprises?Superbly feature rich with elegant simplicity a single MX 250 appliance runs on lesspower than a 75 watt light bulb. This is why Zultys is naturally 20-30% less than thechallengers! And that doesn’t include the extra servers running day and night. Wejust don’t need all of that extra equipment and additional failure points.INSURANCE POLICY or REDUNDANCY We know Zultys is incredibly dependable, however to be sure to be sure Zultys havedesigned integrated RAID into the solution for disc failures. Spinning media (harddisc drives) usually have a useful life of roughly 3 years. Zultys, never resting on itslaurels now include options for solid state media drives resisting contestants likeShoreTel discrediting conventional hard disc drives.Zultys redundancy works like this; let’s say there are 700 users running on 3 xMX250 appliances you can simply add one more MX250 appliance as a redundantbackup. Now if any of the 3 boxes fail the redundant box takes up the slack and allwithout losing a call. This means you can have 100% redundancy for a tiny portionthe competitors ask. Manufacturers like Mitel and Cisco redundancy means duplicateequipment with duplicate costs, so it’s easy to see that redundancy is rarely offeredby Mitel or Cisco.That’s 100% peace of mind at a miniscule cost.© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 5
  6. 6. UNIFIED COMMUNICATIONS Zultys Unified communications bridges the gap between VoIP phone systems andother computer related communication technologies. Using Zultys means telephonecalls use your computer network. In the office you will see that your telephone cannow plug into the same cable as your computer bringing both devices and their fullpotential closer together.UC is not a single product, but a set of products that provides a consistent unifieduser interface and experience across numerous devices and media types.Some of the features include…  Instant Messaging  Real time presence information  Video Conferencing  Complex Call control  Web Conferencing  Speech recognition  Unified messaging  Voice mail  Email Integration  SMS  Desktop Fax Integration  Mobility.  Remote Workers  Multi-Site organisations  Software Integration  Web CollaborationThese commanding features will truly change the way you do business and certainlyhow you communicate. With all of these powerful communication methods at yourfingertips in a simple and easy to use desktop MXIE client application you’ll seeenormous improvements in your company communications.STORAGE and ARCHIVING The Zultys provides built in archiving for long term storage of Voice Mail, Faxes,Instant Messages, Call Recordings, Configuration files and more. This is crucial forcompanies that need to store this critical information over extended periods of time.Again this is stored in a standard SQL database and many of our clients have writtentheir CRM’s to pull data out of this database to present call histories and callrecordings to their employees so they can have critical information to assist theirclients with. © Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 6
  7. 7. MOBILITY Zultys mobility solutions for unified communications allow employees to stayconnected and in contact no matter where they are. Zultys mobile communicator is areal time presence and communications client for Android, iPhone and BlackBerrysmart phones delivering a complete unified communications experience to mobileworkers.  Rich mobile real time presence  Secure Instant Message  Mobile Privacy – Protect your mobile number  Single number contact – Eliminate telephone tag  Corporate directory access  Hold, Transfer and park calls from your mobileCONFERENCE WITH A TWIST MX Conference allows you to quickly establish conference calls with up to 30 peoplein 10 different rooms and all without any additional hardware. Eliminate theexpensive pay as you go external conference bridges. Easily send invites from yourMXIE client or email program.Extend the value of your other business assets and take your conferences to thenext level by adding web collaboration and video. Quickly launch a comprehensivecollaborative meeting where you can share your screen, interact with delegates andadd video with a single click.Feature rich collaborative web meetings save thousands of dollars in travel andaccommodation costs which means a stronger bottom line profit.MX Meeting is designed and built to fully integrate with Zultys MX conference. TheMX 250 and MX30 are true all in one solutions.SUMMARY Another key frustration for businesses is the sheer complexity of many phone anddata solutions. The good news is that communications complexity ends with GregEicke! As do all of its painful implications. Almost three decades in this industry hasenabled me to develop what I call ‘brilliantly simple’ phone solutions. These solutionswill make communications and collaboration second nature for your workforce. Andof course they save you big dollars in ongoing phone costs… another reason whythey are brilliant!© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 7
  8. 8. BONUS SPECIAL REPORT SNIPPET The 9 Most Important Things To Consider When Upgrading Your Phone System” ’9 Most Important Things to Consider when Upgrading Your business PhoneSystem…’ I put this document together to help people become aware of where thepitfalls are when purchasing new phone solutions and what options you haveavailable to you. I’ve been able to piece all of this together because for the betterpart of my career I’ve installed, maintained and sold Telephone Systems in Brisbane.This has also allowed me to provide sound advice from ‘Feet on the Street andHands on Technical Experience’ so that our clients get the best solution and valuefor money. Here’s a snippet of what you can expect in this valuable report. What is Beyond the Desk Phone?We communicate in a bewildering array of ways every day, but we give little thoughtto the potential profit and efficiency increases of modern communications integratedinto business processes. In most cases these technologies are almost alwaysisolated silo based, meaning little or no integration diminishing the true potential ofthe device or application. Here are some concepts you may not have contemplated.? PC software applications – Softphones, Instant Messaging, Chat, VoIP.? Smart Phones? Tablets such as the iPad, Samsung Galaxy, BlackBerry Playbook.? Screen Sharing where others can see your desk top? Conferencing? Voice Mail to email? Adding video to conferencing.? Fax to the desk top and smart phone? Chat using Instant Message? Integrated Unified Communications - not Silo cantered systems used in isolation.Some considerations about your business processes? Do all employees work in the office or not?? How do employees connect when they work remotely or travel?? Can I adopt Unified Communications with my existing phone system?Is the sales person trying to baffle you with techno babble and sell you on featuresthat you don’t really need and may rarely use, offering no business improvement? Atrue professional telecom expert will magnify your knowledge to expose ideas where© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 8
  9. 9. you can gain significant financial advantage from a smart business telephonesystem.For the full report go to© Greg Eicke 2012, All rights reserved | | 1300 851 411 | Page | 9
  10. 10. Tes stimonia From Our Happy Custom als m H C mersI’ve alw ways believe that happ custome rs who repe purchas and refer others are the ed py eat se rcorners uccessful enterprise. T stone of a su That’s why we bend ov backwar to make sure ver rds ethat our customers are as hap as they can be with their new phone syst r s ppy h tem. Here’s what sjust som of our ha me appy custommers have ssaid…Just under half of t busines the sses in the n new Vanson Bourne su n urvey alread had a un dy nifiedcommu unications st trategy in pl lace. Those companies noted 10 percent pro e oductivity ga ains,and a 2 percent im 21 mprovemen in custom satisfact nt mer tion, from using the tec chnology. Some six Sin ten b businesses ssaid unified communic d cations was a key elemment in supp porting the growth gof their company, hhelping with internal co h ollaboration, greater bu usiness effic ciency, reduucedtravel c costs and a more flexible workforce e. “N Normally a sales pers will tell you anyth son l hing to mak a ke sa ale… he deelivered on his promi n ises.” Ross Tait, C R CEO - Ballina Toyot ta. “G Greg recom mmended t new sy the ystem ba ased on ou long-term business plans ur m s an the requ nd uirements of our rece ently op pened Mellbourne off fice…” Deidre Grac Directo - Peopl in Plast ce, or le tic. “Greg also freel advised, without fa g ly avour, on solutio which were outs ons side his commmercial realm”. r Tim Is saacs, Ge eneral Man nager – FIT TEC.© Greg E Eicke 2012, All rights reserved | | 1300 851 4 u 411 | Page | 10