W&M 2009 – Mobility and IT - Choosing the right solution for your needs


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W&M 2009 – Mobility and IT - Choosing the right solution for your needs

  1. 1. Mobility and IT – Choosing the right solution for your needs Nick Forde Senior Manager , 3G Product Marketing & Management
  2. 2. Themes <ul><li>Mobile Applications for Front Line Workers </li></ul><ul><li>Leveraging Existing Investments & Avoiding Complex Architecture </li></ul><ul><li>Mitigating Deployment Costs and Organisational Risks </li></ul>
  3. 3. Mobile Application Deployment For Front Line Workers <ul><li>Seven key points to consider: </li></ul><ul><li>Mobility means different things to different people </li></ul><ul><li>Most enterprises today focus on the broad features of enablement </li></ul><ul><ul><li>Individual & team productivity </li></ul></ul><ul><ul><li>Workflow of business activity </li></ul></ul><ul><ul><li>Work life balance objectives </li></ul></ul><ul><ul><li>BCP requirements </li></ul></ul>
  4. 4. Mobile Application Deployment For Front Line Workers <ul><li>Building your Mobile Business Strategy </li></ul><ul><ul><li>Identify the Business Need and Objectives </li></ul></ul><ul><ul><li>What applications are you looking to mobilise? </li></ul></ul><ul><ul><ul><li>E.g. only PIM or ERP & CRM too? </li></ul></ul></ul><ul><ul><li>Have you identified the application requirements? </li></ul></ul><ul><ul><li>Most existing and new business applications are designed for 100MB Ethernet </li></ul></ul><ul><ul><ul><li>Application Latency </li></ul></ul></ul><ul><ul><ul><li>Bandwidth, </li></ul></ul></ul><ul><ul><ul><li>Screen size etc. </li></ul></ul></ul>
  5. 5. Mobile Application Deployment For Front Line Workers <ul><li>Define the budget to deliver your strategy successfully </li></ul><ul><ul><li>Bottom up define your budget </li></ul></ul><ul><ul><li>Clearly measure your TCO for Remote Access </li></ul></ul><ul><ul><li>Allows you to effectively charge back IT costs to the business </li></ul></ul>
  6. 6. Mobile Application Deployment For Front Line Workers <ul><li>Establish a clear policy and publish it to all employees </li></ul><ul><ul><li>Allow the business to chose from your range of IT services available </li></ul></ul>Power Business Traveler Onsite Occasional Roamer Remote Power Worker
  7. 7. Mobile Application Deployment For Front Line Workers <ul><li>Manage and take care of IT Security requirements </li></ul><ul><ul><li>Don’t get caught out </li></ul></ul><ul><ul><li>Don’t impact on your end user ‘s experience </li></ul></ul><ul><li>Identify the key risks to your success early on, manage risks and protect your investment </li></ul>
  8. 8. Leveraging Existing Investments & Avoiding Complex Architecture <ul><li>Why spend a fortune today when you can evolve, not rebuild? </li></ul><ul><li>You should look to use your existing architecture and include new technology solutions to mobilise your workers </li></ul><ul><li>Leveraging existing investments in the current economic climate is key </li></ul><ul><ul><li>Choose a solution that supports and integrates with your existing infrastructure </li></ul></ul>
  9. 9. Leveraging Existing Investments & Avoiding Complex Architecture <ul><li>Look to implement a solution that is both technology agnostic and “future proof” </li></ul><ul><li>Don’t build a solution to manage all the connection managers </li></ul><ul><ul><li>Consider the user experience </li></ul></ul>
  10. 10. Mitigating Deployment Costs <ul><li>Define key performance indicators early so you can clearly measure your success </li></ul><ul><li>A joined up approach considering both infrastructure and business applications is critical to success </li></ul>
  11. 11. Mitigating Deployment Costs TCO of Remote Access Service built yourself TCO of Remote Access from one provider
  12. 12. Managing Costs - Total Cost of Ownership of Remote Access Additional costs across IT Service Towers can be considerable <ul><li>Application Management </li></ul><ul><ul><li>Significant effort in multiple application packaging </li></ul></ul><ul><ul><li>Frequent application distribution efforts </li></ul></ul><ul><ul><li>Complexity of multiple application updates & updating internal documentation </li></ul></ul><ul><li>Internet Connectivity </li></ul><ul><ul><li>Dial up service </li></ul></ul><ul><ul><li>Wi-Fi service </li></ul></ul><ul><ul><li>Mobile Broadband </li></ul></ul><ul><ul><li>Home Broadband </li></ul></ul><ul><li>Procurement </li></ul><ul><ul><li>Multiple Contract Management & Contract Timelines </li></ul></ul><ul><ul><li>Individual Tariff management </li></ul></ul><ul><ul><li>Multiple Contractual Pricing reviews </li></ul></ul><ul><ul><li>Time & Effort creating spend reporting to CFO/CIO </li></ul></ul><ul><li>Network Access </li></ul><ul><ul><li>VPN enforcement </li></ul></ul><ul><ul><li>Identity Management </li></ul></ul><ul><ul><li>Multiple Connection Access Managers </li></ul></ul><ul><li>Helpdesk </li></ul><ul><ul><li>Training on multiple products needed </li></ul></ul><ul><ul><li>Local helpdesk to helpdesk problem management complexity </li></ul></ul><ul><ul><li>Reporting headaches on call statistics from multiple helpdesks </li></ul></ul><ul><ul><li>Complex pathways for technical problem escalation </li></ul></ul><ul><li>IT Service Management </li></ul><ul><ul><li>Multiple Vendor Management </li></ul></ul><ul><ul><li>Capacity Planning </li></ul></ul><ul><ul><li>IT Security Management </li></ul></ul>
  13. 13. Managing Costs - Procurement Dilemma... How to Buy? <ul><li>Mobile Voice </li></ul><ul><ul><li>Procurement understand it – mature commodity product </li></ul></ul><ul><ul><li>Clear priced commodity service with simple bills </li></ul></ul><ul><ul><li>Needs little ITIL process & often lives outside of IT </li></ul></ul><ul><ul><li>No software element installed or managed anywhere </li></ul></ul><ul><ul><li>Easy to support – no documentation or helpdesk training </li></ul></ul><ul><li>Mobile Broadband </li></ul><ul><ul><li>Mobile Broadband ≠ Remote Access Service </li></ul></ul><ul><ul><li>MNOs only sell a component of the Remote Access Service </li></ul></ul><ul><ul><li>Procurement often don’t understand product complexity </li></ul></ul><ul><ul><li>Complex / risky pricing with complex billing </li></ul></ul><ul><ul><li>Compatible hardware & software needed on laptop </li></ul></ul><ul><ul><li>Can be complex for IT to document & support </li></ul></ul>Why Mobile Broadband & Mobile Voice are unrelated?
  14. 14. Managing Costs – Single Provider Benefits <ul><li>Users </li></ul><ul><li>Same simple interface on every connection </li></ul><ul><li>Easy to read status of connection </li></ul><ul><li>Seamless logging of connection activity to assist helpdesk </li></ul><ul><li>CEO, CFO & CIO </li></ul><ul><li>Single vendor, single bill, simple pricing and full solution covering your Remote Access needs </li></ul><ul><li>Predictable and simple pricing means customers deploy a single solution to both power and infrequent users </li></ul><ul><li>iPass manages technology risk so the customer can have a “future proof” Mobility Strategy </li></ul><ul><li>Customers can easily migrate to 4G technologies when we deliver them </li></ul><ul><li>Increase efficiency of employees by making them productive anytime and anywhere </li></ul><ul><li>No discrete “black budget” spending on expenses e.g. purchasing at retail rates in hotels and airports </li></ul><ul><li>IT Manager </li></ul><ul><li>Total service Management with iPass Mobility Management Console </li></ul><ul><li>Easy service launch because iPass works with existing VPN and user database </li></ul><ul><li>Simple metrics reporting across regions and networks prove the success of the service </li></ul><ul><li>Security Policies enforced with no impact on user experience </li></ul><ul><li>IT Helpdesk </li></ul><ul><li>iPassConnect simplifies end user troubleshooting </li></ul><ul><li>Mobility Management Console drills down to user specific information giving the help desk great historical data </li></ul><ul><li>iPass will help reduce Remote Access Service support costs </li></ul>
  15. 15. Organisational Risk Enterprise Laptop vs. 3G Embedded Modules Lifecycle vs. Laptop “life clock” ticks more slowly Embedded Module “life clock” ticks very very fast USB is End User upgradeable Embedded module needs an expensive PC engineer <ul><li>CIO & CFO demand laptop investment lasts 4-5 years </li></ul><ul><li>But 3G network upgrades are every 12-18 months </li></ul><ul><li>3G embedded modules will quickly be lagging behind </li></ul>
  16. 16. Conclusions <ul><li>You can quickly mobilise your users with a broad-based Remote Access solution to great benefit </li></ul><ul><li>Wi-Fi is the only silver bullet for Mobile Broadband Roaming Costs </li></ul><ul><li>Leveraging Mobile Voice & Mobile Broadband Spend doesn’t give a reduction in Remote Access TCO </li></ul><ul><li>Mobile Broadband should be a key part of your Remote Access Solution </li></ul><ul><li>Procure from a provider that offers flat rate pricing plans and a future-proof solution </li></ul>
  17. 17. © Copyright 2008 iPass Inc. All rights reserved.