Utilising FMC to Control Smartphone Costs

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Harnessing the power of the company telephone system Fixed Mobile Convergence provides a complete solution for the management of users and their smartphones from costs to call recording. Aastra will explain the benefits of incorporating the growing number of professional smartphone users who continually use their phones when in or out of the office by utilising Fixed Mobile Convergence.

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Utilising FMC to Control Smartphone Costs

  1. 1. Utilising FMC to Control Smartphone CostsMike BallantineManager, Product Line ManagementAastra Telecom (UK) Ltd © Aastra - 2011 1
  2. 2. Discussion Utilising FMC to Control Smartphone Costs• Harnessing the power of the company telephone system Fixed Mobile Convergence provides a complete solution for the management of users and their Smartphones from costs to call recording.• Aastra will explain the benefits of incorporating the growing number of professional Smartphone users who continually use their phones when in or out of the office by utilising Fixed Mobile Convergence.• How do we migrate those users seamlessly and painlessly into using FMC without really knowing it and start making savings on those mobile bills © Aastra - 2011 2
  3. 3. Fixed Mobile Convergence – the fixed part • One Number for all your devices • A standard business ISDN DDI for each user, or adding the Smartphone to their existing devices, with the Mobile number remaining as a personal contact • Call management • All incoming and outgoing calls are made via the telephone system’s ISDN and are logged to the user irrespective of what device is being used or where they are • Call recording • All calls are made via the telephone system’s ISDN and can be recorded irrespective of what device is being used or where they are • Call handling as a telephone system handset • First call resolution by simple menu driven features such as enquiry, transfer, conference © Aastra - 2011 3
  4. 4. Fixed Mobile Convergence – the mobile part• Mobile OS support • Symbian S60 3rd & 5th edition • RIM 5.0 and higher • Android 2.2 and higher • iPhone iOS 4 and higher © Aastra - 2011 4
  5. 5. Fixed Mobile Convergence – the mobile part • Make the application simple to deploy • No major IT involvement, eg Over The Air download from iTunes or Android Market • Make the application simple to use • All features menu driven • Make the application the primary dial pad for all outgoing calls • No change to the way the user works, dial from Contacts as normal • Ensure that the enterprise Wi-Fi is available for on site voice calls from Smartphones • Seamless changeover from 3G to WLAN when on site © Aastra - 2011 5
  6. 6. Fixed Mobile Convergence – the convergence Telephony System Analogue, digital & SIP Analogue, digital & IP trunks handsets and Smartphones PSTNUtilise the PSTN package for calls via the telephone system © Aastra - 2011 6
  7. 7. Methods of Calling – Simple Call Through Smart Phone Call Through PBX User makes a regular call App sends the phone number over https.* • Smartphone user dials via Contacts, call from Mobile Network to a fixed PSTN number – free of charge • The telephone system interprets the number and dials it out over its PSTN connection increasing minutes used • All calls from the Smartphone are logged to the user on the telephone system, easy to administer and manage* Client will use the data channel if available. DTMF is the fallback method. In 2G networks it is not guaranteed that the fast call setup method will work © Aastra - 2011 7
  8. 8. Methods of Calling – VoIP WLAN VoIP WLAN Call Smart Phone (Dual Mode) VoIP SIP client PBX call over WLAN • Smartphone user is on site and handset automatically logs on to the WLAN • Smartphone user dials via Contacts, call from handset to the telephone system is free of charge, no Mobile Network involved • The telephone system interprets the number and dials it out over its PSTN connection increasing minutes used • All calls from the Smartphone are logged to the user on the telephone system, easy to administer and manage* Client will use the data channel if available. DTMF is the fallback method. In 2G networks it is not guaranteed that the fast call setup method will work © Aastra - 2011 8
  9. 9. Methods of Calling - Callback Smart Phone https Call Back User makes a regular call, App sends the phone 1 number over https. PBX calls Smart Phone & called party. PBX 2 App answers the call in the background. • In this scenario the Smartphone user dials the Contact but uses Callback via menu • The number is sent to the telephone system via https so no cost involved • The telephone system dials the Contact and the Smartphone and connects them together • Both calls are dialled out over its PSTN connection increasing minutes used • All calls from the Smartphone are logged to the user on the telephone system, easy to administer and manage* Client will use the data channel if available. DTMF is the fallback method. In 2G networks it is not guaranteed that the fast call setup method will work © Aastra - 2011 9
  10. 10. Mobile Least Cost RoutingIn this scenario the Smartphoneuser is in Europe but the call ismade via UK Callback PBX ASE/FMC/PLM/ 0002 / EN © Aastra - 2011 10
  11. 11. Travel SIM 1. Mobile starts up and makes SIM card change callIn this scenario the Smartphoneuser has a local SIM for local callsbut can also use UK Callback PBX ASE/FMC/PLM/ 0002 / EN © Aastra - 2011 11
  12. 12. Conclusion• Benefit for IT Managers • Configuration & licensing over the air • OTA interface is network agnostic • Simple web-based procedure, no recall of handsets or end user training OTA• User Benefits • Seamless integration of Smartphone with call control functions • Better reactivity & productivity on the move • Better integration of remote workers• Cost benefits • By utilising FMC we can ensure that all calls are made by the telephone system concentrating minutes used • Utiilising the WLAN on site will ensure that no mobile costs are incurred • Mobile Least Cost Routing and Callback can provide considerable saving for Smartphone users who travel abroad © Aastra - 2011 12
  13. 13. Thank you for your attentionPlease come and see us on Stand C31 Questions © Aastra - 2011 13
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