UC Expo 2010 - Unified Desktop

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  • Contact centre is one of the hubs of knowledge flow within organisations but not the only one and the knowledge and data within the Contact Centre is typically structured. What about the value of unstructured data that sits within everyones desktop, within emails, saved in Firefox or local folders?
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  • contact center is the hub of knowledge flow, both into and out of the organization. Bringing sensible presentation and a unified view of critical business data to every agent desktop is a meaningful and critical way to rationalize the powerful yet uncoordinated applications that drive each and every customer touch, and improve client value at every opportunity. http://www.kensium.com/
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  • The DEMAND for unified communications is growing at an EVER INCREASING PACE in businesses both large and small. POSTcti leads the way in providing solutions that enable Unified Communications (UC), enhance the user experience, deliver rapid return on investment and help reduce the total cost of ownership. TODAY MARKS A SIGNIFICANT STEP FORWARDS IN THE ONWARDS DEVELOPMENT OF CONVERGENCE, TODAY MARKS THE LAUNCH OF UNIFIED DESKTOP FROM POSTCTI ... The most ADVANCED feature set AVAILABLE TODAY !
  • It’s worth reinforcing or highlighting the stats … First and foremost, customer demand for Online is growing and that’s what going to generate a lot of new customer opportunities for you. Hosted Services is one of the fastest growing sector of the industry, with 32% YoY growth according to IDC. 25 percent of new business software is expected to be delivered as a service by 2011, resulting in a $20B market for cloud-based software services. But what’s the revenue opportunity for partners?  The research firm IPED conducted a survey of 300 partners currently providing value-add services around software delivered as a service. The survey shows that these partners typically experience exceptional margin increase through higher rate service attach but also shorter sales and delivery cycles.
  • Unified Desktop from POSTcti presents the MOST EFFECTIVE RANGE of hosted voice and hosted applications services available today, PROVIDING THE OPPORTUNITY FOR SIGNIFICANT CHANGE across UK organisations of all sizes. The UD Portfolio delivers Microsoft’s UC offerings to market on an OpEx model, allowing low cost access to the most advanced group of collaborative technologies available anywhere in the world today. Under UD clients and channel partners can ACCESS FULL FEATURE SETS of MS OCS and EX, all delivered with the 5 9’s reliability normally associated with the bygone times of legacy TDM voice.
  • EVEN MICROSOFT THEMSELVES ARE ENDORSING ..
  • IM + P, Group Chat, extensive range of Conf & collaboration, desktop share, applications share, AV incl web cams, external and room based
  • JOINED FORCES with one of the UK’s most formidable carriers – ITO. Delivering 5 9’s RELIABLE INFRASTRUCTURE across 4 geographically redundant DATA CENTRES MANAGING OVER 5 PERRABYTES (5.2m Gb) OF DATA WITH N3 & JANET accreditation from a FULLY OFCOM COMPLIANT environment
  • UC Expo 2010 - Unified Desktop

    1. 1. Simplify Your Communication with Unified Desktop from POSTcti 10 th March 2010 – UC Expo, Olympia Customer & Service Orientated Communications Theatre
    2. 2. Brian Cawley – Director, 4C Strategies
    3. 4. Market Opportunity for Cloud Services <ul><li>$20B Revenue </li></ul><ul><ul><li>$20B market for SaaS sales by 2011 (IDC) </li></ul></ul>32% Market Growth 32% CAGR WW SaaS forecasted, 2007-2011 (IDC) 25% New Software Share 25% of new business software will be delivered as a service by 2011 (Gartner) 6X Services Revenue for Partners Institute of Partner Education & Development 2008
    4. 5. <ul><li>Presence Awareness </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Desktop Share </li></ul><ul><li>Audio and Video Conferencing </li></ul><ul><li>Full Desktop Collaboration </li></ul><ul><li>Enterprise Voice </li></ul><ul><li>Email </li></ul><ul><li>Shared Calendars </li></ul><ul><li>Contacts </li></ul><ul><li>Tasks </li></ul><ul><li>Interactive Voice (Text to Speech) </li></ul><ul><li>Exchange ActiveSync </li></ul>
    5. 6. “ Unified Desktop from POSTcti is a further demonstration of their ability to deliver leading edge innovation to customers ... this time from the Cloud .” Steve Tassell – UC Product Marketing Manager Microsoft Corporation March 2010
    6. 9. delivering true .. Unified Communications
    7. 10. <ul><li>Leading Microsoft Unified Communications Gold Partners </li></ul><ul><li>- Unified Communications </li></ul><ul><li> - Advanced Infrastructure </li></ul><ul><li>- ISV/Software Solutions </li></ul><ul><li>Unified Messaging Partner Advisory Group members </li></ul><ul><li>Unified Communications Partner Advisory Council members </li></ul><ul><li>EMEA Healthcare Partner Council members </li></ul><ul><li>MS Corp UC Developer Program members </li></ul><ul><li>Local Regional Government Partner Advisory Board members </li></ul><ul><li>‘ Leading the Light’ Award Winners WPC 2008, 20009 shortlist x 4 </li></ul><ul><li>OCS 2007 R1, R2, Exchange (5.5, 00, 03, 07, 2010), Active Directory, Server 2008 </li></ul><ul><li>World Partner Conference 2009 shortlist from 2000 entries (IM & Presence) </li></ul>Everything Starts with Presence
    8. 11. Instant, Seamless, Streamlined Communications <ul><li>Embedded ‘Presence’ throughout Office and other applications </li></ul><ul><li>Call from Outlook, Communicator, Sharepoint etc </li></ul><ul><li>Context and content shared from within communication experience </li></ul>“ Information Workers waste an average 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number.” —Harris, June 2006 Smarter ... Leaner .... Greener !
    9. 12. <ul><li>Leading Microsoft Unified Communications Gold Partners </li></ul><ul><li>- Unified Communications </li></ul><ul><li> - Advanced Infrastructure </li></ul><ul><li>- ISV/Software Solutions </li></ul><ul><li>Unified Messaging Partner Advisory Group members </li></ul><ul><li>Unified Communications Partner Advisory Council members </li></ul><ul><li>EMEA Healthcare Partner Council members </li></ul><ul><li>MS Corp UC Developer Program members </li></ul><ul><li>Local Regional Government Partner Advisory Board members </li></ul><ul><li>‘ Leading the Light’ Award Winners WPC 2008, 20009 shortlist x 4 </li></ul><ul><li>OCS 2007 R1, R2, Exchange (5.5, 00, 03, 07, 2010), Active Directory, Server 2008 </li></ul><ul><li>World Partner Conference 2009 shortlist from 2000 entries (IM & Presence) </li></ul>“ Accelerating the UNIFICATION of voice, video and data into highly reliable and secure People-Centric solutions”
    10. 13. On ANY Device .... across ANY Network
    11. 14. brief UC Demonstration
    12. 15. so .. How Does it Work ?
    13. 16. <ul><li>High Availability </li></ul><ul><li>Geographic Redundancy </li></ul><ul><li>OFCOM Compliancy </li></ul><ul><li>Data Resident in the UK </li></ul><ul><li>Managing over 5Pb data </li></ul><ul><li>N3 and JANET accredited </li></ul><ul><li>600+ POP’s nationwide </li></ul><ul><li>Fully ITIL Compliant </li></ul>
    14. 17. <ul><li>Secure, Low Cost, High Performance Communications </li></ul><ul><li>with Unified Desktop from POSTcti </li></ul><ul><li>    </li></ul><ul><li>High Availability Service </li></ul><ul><li>4 Carrier Grade Data Centres across the UK delivering fully scaled replication </li></ul><ul><li>Environment conforms to OFCOM compliancy </li></ul><ul><li>OFCOM Registered Communications Provider CUPID: 055 and 996 </li></ul><ul><li>Managing over 14000 Managed Network Circuits </li></ul><ul><li>In excess of 5PB (5.2 million Gb) of customer data </li></ul><ul><li>Secure and Fully Compliant Service </li></ul><ul><li>All Data resides in the United Kingdom </li></ul><ul><li>Nationwide Deployment </li></ul><ul><li>600+ UK Points of Presence for optimum localised PSTN breakout </li></ul>
    15. 18. <ul><li>Secure, Low Cost, High Performance Communications </li></ul><ul><li>with Unified Desktop from POSTcti </li></ul><ul><li>    </li></ul><ul><li>Widest Reach across Public and Private Networks </li></ul><ul><li>Both JANET (education) and N3 (NHS) accredited </li></ul><ul><li>Highly Secure & Fully Compliant </li></ul><ul><li>Fujitsu Services Security and Network Compliance into Central Gov </li></ul><ul><li>Full ITIL Service Management Compliance </li></ul><ul><li>A Credible and Proven Approach </li></ul><ul><li>From a highly accredited and respected organisation – POSTcti </li></ul>
    16. 19. keeping it all .. Low Cost & Simple !
    17. 21. Example ‘On Premise’ Solution With 200 Users on OCS 2007 R2 (with Enterprise Voice) and Exchange 2007
    18. 22. <ul><li>Example Costs for ‘On Premise’ Solution </li></ul><ul><li>With 200 Users on OCS 2007 R2 (with Enterprise Voice) and Exchange 2007 </li></ul><ul><li>Deployment - £ 35k </li></ul><ul><ul><li>Professional Services </li></ul></ul><ul><li>Servers x 8 - £ 28k </li></ul><ul><ul><li>Front End, Edge, Mediation, CWA, Archiving, </li></ul></ul><ul><ul><li>Monitoring, Group Chat and Exchange </li></ul></ul><ul><li>Gateway Hardware - £ 20k </li></ul><ul><ul><li>For PSTN Connectivity </li></ul></ul><ul><li>Microsoft Licensing Package - £ 46k </li></ul><ul><ul><li>Exchange/OCS Server (Enterprise) </li></ul></ul><ul><ul><li>Core + Enterprise CALs </li></ul></ul><ul><li>Ongoing Support - £ 35k PA </li></ul><ul><ul><li>User, System and Hardware Support </li></ul></ul>3 Year Cost = £ 234,000.00
    19. 23. *Unified Desktop pricing includes Full Enterprise Voice, Outlook License and Mailbox Storage Unified Desktop* With 200 Users on OCS 2007 R2 (with Enterprise Voice) and Exchange 2007 Deployment – Nil Servers – Nil Licensing and Hardware – Nil Call Management Reporting – Nil Ongoing Support – Nil 3 Yr Commercial Cost = £ 138,168.00 3 Yr Academic Cost = £ 55,080.00 3 Yr Commercial Cost on Standard OCS £ 21,528.00 Unified Desktop - ROI Payback: Commercial 23 months Academic 10 months Standard OCS less than 4 months
    20. 27. <ul><li> Founded in 1997, ISO9001 Company with office locations in Harrogate, Wigan and Sandhurst </li></ul><ul><ul><li>Microsoft Relationship </li></ul></ul><ul><ul><li>The leading Microsoft Gold Partner in Europe (Voice Specialism) </li></ul></ul><ul><ul><li>- Unified Communications - Advanced Infrastructure - ISV/Software Solutions </li></ul></ul><ul><ul><li>Unified Messaging Product Advisory Group member & EMEA Healthcare Partner Council </li></ul></ul><ul><ul><li>MS Corp UC developer program </li></ul></ul><ul><ul><li>Microsoft Unified Communications Partner Advisory Council </li></ul></ul><ul><ul><li>‘ Leading the Light’ Awards WPC 2008 and 2009 shortlist (x4) </li></ul></ul><ul><ul><li>OCS 2007, Exchange (5.5, 00, 03, 07) and Beta 2009, Active Directory, Server 2008 </li></ul></ul><ul><ul><li>Microsoft World Partner Awards 2009 Finalist from 2000 entries in IM and Presence Award </li></ul></ul><ul><ul><li>Voice, Video and Data </li></ul></ul><ul><ul><li>IP Telephony </li></ul></ul><ul><ul><li>Hosted Telephony & Hosted Applications </li></ul></ul><ul><ul><li>Network Infrastructure (wired & wireless) </li></ul></ul><ul><ul><li>Video Conferencing (incl TelePresence) </li></ul></ul><ul><ul><li>Interactive Voice Response </li></ul></ul><ul><ul><li>WAN Connectivity </li></ul></ul><ul><ul><li>Wireless Solutions </li></ul></ul><ul><ul><li>Cellular (GSM Gateway, Tariff) </li></ul></ul>
    21. 29. Simplify Your Communication with Unified Desktop from POSTcti www.postcti.com/ unifieddesktop Come and Take a Closer Look ! We are at Stand 803 in the Microsoft Area

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