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UC Expo 2010 - Communications and collaboration in a Cloud-Centric World


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UC Expo 2010 - Communications and collaboration in a Cloud-Centric World

  1. 1. Communications and Collaborationin a Cloud Centric World<br />Jeremy Sneller<br />Director NEC<br />Customer & Service Orientated Communications Theatre<br />
  2. 2. Agenda<br />Unified Communications & Collaboration<br />Issues driving us to look at new and efficient ways of working<br />Transition to Cloud based technology<br />Unified Communications Solution<br />Integration examples<br />
  3. 3. Current Economy - Business Pressures<br />Focus on Reducing Costs <br />Increased Productivity – more from less<br />Interconnectivity – Open Standards<br />Maximise existing Assets<br />Mobility - Multiple Devices<br />Consumer Technologies<br />Different types of media<br />Email / Voice / Video<br />Every expenditure needs justifying<br />
  4. 4. ITEvolution<br />Networking Evolution<br />Delivering new business creation opportunities for customers & suppliers<br />The global convergence of IT and Networking<br />Convergence of IT & Networking<br />
  5. 5. Integrating<br />Unified Communications<br />into Business Processes<br />Services-Oriented<br />Software <br />& Network<br />Solutions<br />Software<br />Platforms<br />Unified<br />Business<br />Unified<br />Communications<br />Customer/Vertical<br />Solutions<br />Telephony<br />UC Solutions<br />Telephony<br />Transition to Converged Business Processes<br />
  6. 6. Technology drivers<br />
  7. 7. Business Transformation<br />“The practice of ‘work’ is changing at a daunting pace!”<br />New work practices and philosophies are overturning rules, habits, and conventions...<br />...when we work...<br /> we manage...<br /> we work...<br /> we communicate<br />...where we work...<br />
  8. 8. Office space<br />Market demand<br />Headcount<br />Technology<br />Utilisation of Office Space<br />Investment<br />Time<br />Source<br />
  9. 9. Flexible Working (Remote Working / Hot Desking / Home Working)<br />Access to Information Anytime Anywhere<br />Mobile Devices<br />External <br />Systems<br />Enterprise Systems<br />Behind the Firewall<br />Phone / PDA / <br />Laptop<br />Training & Consultancy<br />Executive Management<br />Sales<br />Engineering & Maintenance<br />Collaboration<br />
  10. 10. Fixed Mobile Convergence (FMC)<br />Seamless call handover<br />Mobile Network<br />Up to <br />80% reduction in <br />Mobile call costs<br />WiFi<br />Home<br />WiFi<br />Office<br />WiFi<br />WiFi<br />On the move<br />Away from Home<br />
  11. 11. Communications – Rapidly Evolving Market<br />Now<br />Next<br />Then<br />Switch-centric<br />Closed Systems<br />Device Emphasis<br />IP-centric<br />Open Systems<br />Multi-Modal (UC)<br />Software-centric<br />Web-centric<br />User Emphasis<br />TDM-BASED IP-BASED SOFTWARE-BASED <br />
  12. 12. Open standards <br />Traditional<br />PBX<br />IP Telephony<br />Unified <br />Communications<br />Integrated<br />Apps<br />Geo-mapping<br />Desktop<br />Virtualisation<br />Cloud <br />Services<br />Service-Oriented Communications Platform<br />
  13. 13. Voice is no longer an isolated Business Application<br />Business Applications<br />IP<br />Telecommunications<br />IP-PBX<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Supply Chain<br />Management<br />Human<br />Resources<br />Contact<br />Centre<br />Conferencing<br />
  14. 14. End devices<br />Voice becomes a Business Application<br />Business Applications<br />IP<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Supply Chain<br />Management<br />Human<br />Resources<br />Contact<br />Centre<br />Conferencing<br />Telephony<br />
  15. 15. Server Virtualisation<br />Business Applications<br />IP<br />End devices<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Human<br />Resources<br />Supply Chain<br />Management<br />Conferencing<br />Contact<br />Centre<br />Telephony<br />
  16. 16. Desktop Virtualisation<br />Business Applications<br />IP<br />Softphone<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Human<br />Resources<br />Supply Chain<br />Management<br />Conferencing<br />Contact<br />Centre<br />Telephony<br />Data, Voice & Video over a Thin Client Architecture<br />
  17. 17. Cloud based Computing<br />Business Applications<br />IP<br />Softphone<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Public <br />or <br />Private Cloud<br />Human<br />Resources<br />Supply Chain<br />Management<br />Conferencing<br />Contact<br />Centre<br />Telephony<br />
  18. 18. Identity & Access Management<br />Business Applications<br />IP<br />Softphone<br />Customer<br />Relationship<br />Management<br />Employee<br />Resource<br />Planning<br />Collaboration<br />Public <br />or <br />Private Cloud<br />Human<br />Resources<br />Supply Chain<br />Management<br />Conferencing<br />Contact<br />Centre<br />Telephony<br />Identity & Access Management<br />
  19. 19. “Mash ups”<br />Access to Information <br />Anytime Anywhere<br />Travel Information<br />Share Price<br />Market Intelligence<br />Competitive Info<br />Telephony<br />Buddy Lists<br />Presence, Email<br />Collaboration, IM, Voice & Video Conferencing<br />Federation<br />Supplier Info<br />Pricing <br />Stock availability<br />Company Information<br />Financials<br />Vertical Applications<br />CRM<br />Business Intelligence<br />
  20. 20. “Mash ups”<br />Access to Information <br />Anytime Anywhere<br />Hosted<br />Global Internet Sites<br />Partner Sites<br />Datacentre<br />
  21. 21. Enterprise Communications and Collaboration <br />
  22. 22. White Paper - Cloud Computing<br />
  23. 23. NEC Cloud Services Demonstration: Datacentre Locations<br />Cambridge<br /><ul><li>Sphericall Service Oriented Communications
  24. 24. Call Centre Applications
  25. 25. Virtual Desktop</li></ul>Ask one of the NEC team for a live demonstration <br />Chicago<br /><ul><li>Sphericall Service Oriented Communications
  26. 26. Rich Internet Applications (RIA)</li></ul>Milan<br /><ul><li>Sphericall Service Oriented Communications
  27. 27. Microsoft OCS
  28. 28. Microsoft Exchange
  29. 29. Microsoft SharePoint
  30. 30. Digital Signage</li></ul>© NEC Corporation 2009<br />
  31. 31. Cloud Stepping Stones<br />Keep a clear vision of where you want to be..........<br />
  32. 32. Service Oriented Communications <br />
  33. 33. Open standards solution – No “lock in”<br />SIP based software solution<br />Elegant per user flat license structure scalable to 30,000 end points<br />Distributed IP based solution – offering resilience & business continuity<br />Connectivity via digital / analogue media gateways or SIP trunking<br />Uses best of breed ‘off the shelf’ hardware<br />Integrates with core applications and business processes<br />Inclusive SOAP-compliant WSDL interface<br />Integrated Unified Communications options<br />Features can be developed quickly & cost effectively – using web services<br />Sphericall Software Solution<br />
  34. 34. Voice Enabled Software Application Platform<br />Contact <br />Centre<br />Fixed Mobile Convergence<br />Mobility<br />Identity Management<br />Telephonetics<br />IVR<br />Mobile DECT / WiFi<br />Tiger<br />Call Logging<br />Voice, Video & Data<br />Integration into <br />SAP, Siebel, <br />SharePoint / OCS<br />Web Services<br />USB & Wireless<br />Headsets<br />Ease of Use<br />NEC Touch Screen<br />NEC / Polycom<br />IP Phones<br />Thin Client <br />
  35. 35. TRUE Unified Communications<br />Business<br />Apps<br />Messaging<br />CRM<br />Web<br />Contact <br />Centre<br />Finance <br />& HR<br />IM / <br />Presence<br />SharePoint<br />Service-Oriented Communications<br />Open Standard Server Platform<br />Unified Directory<br />
  36. 36. Scalable<br />Facility 2<br />
  37. 37. User Desktop Experience<br /><ul><li> A new experience using Rich Internet Application (RIA)
  38. 38. Mash up of business tools using plug-in panels</li></ul>RIA Framework<br />Travel<br />Social Pages<br />Meetings<br />Tweeting<br />Messaging<br />
  39. 39. Siebel Integration<br />“mouse-over” function within Siebel to present Presence and Contact information and a list of many other options. <br />
  40. 40. SAP Integration<br />
  41. 41. Embedded – Web Portal<br />
  42. 42. SharePoint Integration<br />
  43. 43. Geo-Communications<br />© NEC Philips Unified Solutions 2009<br />Page 35<br />
  44. 44. Integrated IM<br />© NEC Philips Unified Solutions 2009<br />Page 36<br />
  45. 45. Summary – Unifying your Business<br />Based on our experience<br />Do something rather than nothing!<br />Your competitors will<br />Plan, and have an idea about what you want to achieve<br />Identify a business requirement<br />No ‘one-size-fits-all’<br />Plan a proof of concept<br />Avoid technology silo’s<br />They’ll cost you in the future<br />Put the right infrastructure in place<br />Open standards, Software based, Application Integration<br />On Premise / Off Premise (Cloud)<br />Page 37<br />© NEC Philips Unified Solutions 2009<br />
  46. 46.
  47. 47. The O2 - NEC / Philips Experience<br />Digital Imaging & Displays<br />Data network<br />Biometrics<br />IP Telephony<br />Smartcards / Access control<br />Projectors<br />WiFi<br />Demo Room<br /><ul><li>RFID
  48. 48. Robotics
  49. 49. 3G
  50. 50. Futures</li></li></ul><li>Case Study – Desktop Virtualisation<br />NEC Deploys One of Japan’s Largest Thin Client Systems for Tokio Marine<br /> <br />Aiming to strengthen security and reduce operational costs by 30%<br /> Tokyo, September 29, 2009 - NEC Corporation today announced the beginning of construction of one of Japan’s largest virtual PC thin client systems as part of strengthening information security and reducing total cost of ownership (TCO) for Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine; President: Shuzo Sumi). Trial deployment of the system will begin in 2009 and installation of approximately 30,000 units is scheduled to start in 2010. <br />The system will utilize NEC’s uniquely advanced virtual PC thin client system, the “Virtual PC Center.” <br />Tokio Marine has implemented comprehensive internal security controls in order to constantly monitor and comply with each of the wide reaching management regulations that apply to information security. Within this framework, business and staff workload related to the storage of important information, and the procedures for managing the transport of information externally, have become challenging issues.<br />Thin client systems enable companies to significantly reduce the financial costs and employee burdens associated with strengthening and maintaining high security environments. Since the management and operation of thin client terminals is concentrated on a server, the terminals do not carry internal data or software. This means that burdensome implementation of management rules and monitoring that formerly took place on individual terminals is largely unnecessary. Furthermore, this enables employees to concentrate greater on their specific jobs,  rather than computer maintenance, which is connected to improved work quality and higher customer satisfaction. <br />It is expected that the operational costs of using PCs (the full range of costs associated with operational management, including configuration of each device, corresponding layout changes, asset management, repairs, security patches, etc.) may be reduced by approximately 30%.  <br />Looking forward, Tokio Marine may capitalize on its thin client system to implement such work-style reforms as telecommuting, business continuity plans for natural disasters and others. <br />NEC aims to utilize the deployment of this thin client system to accelerate its provision of future systems that will contribute to the streamlining of customer business with strengthened corporate security, business continuity plans, work-style reforms, reduced system TCO and more. <br />© NEC Philips Unified Solutions 2009<br />Page 40<br />