IP Expo 2009 - Overcoming the Challenges in Deploying Enterprise-class Mobility

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  • More business is happening at customer touchpoints – eg print sales, sky installer, med rep,
  • Coverage,
  • IP Expo 2009 - Overcoming the Challenges in Deploying Enterprise-class Mobility

    1. 1. Overcoming the Challenges in Enterprise-class Mobility<br />Mark Toner<br />Technical Consultant<br />7 October 2009<br />
    2. 2. Agenda<br />Enterprise Mobility Challenges<br />Addressing the Needs of Today’s Always Online Employees <br />Choosing the “Best” Connection<br />Uniting Networks for an Enterprise Experience<br />Keys to Success<br />2<br />
    3. 3. Enterprises Face Significant Mobility Challenges<br />More Devices, More Connectivity Options, Faster Connections<br />Smartphones have evolved from email machines to full-functioning internet devices<br />Voice and video make high performance a must<br />High speed access is becoming more ubiquitous<br />Millennial or Net Generation Entering the Workforce <br />“Personal” devices entering the workspace<br />Consumerisation leads to proliferation of rogue devices accessing corporate networks increasing security risks<br />1 million iPhones in the UK (Feb 09)<br />Users are driving the behaviour of IT<br />
    4. 4. 4<br />Enterprise Mobility Challenges<br />Management Objectives:<br />Budgetary – make mobility costs predictable and affordable, utilise existing infrastructure<br />Expedia Survey: Hotel Wi-Fi in Europe as expensive as €21 an hour<br />Gartner: 70% of mobility costs “lost in expenses”<br />Security – get control and visibility over connections <br />Securing data in transit, securing the endpoint<br />Ensure compliance<br />Productivity – access corporate applications when mobile; reduce downtime; <br />Public Sector Forum: Flexible working practices reduces sick leave and absenteeism by 4-5 days per year per employee<br />“Enterprise IT managers face challenges supporting the multitude of employee-owned mobile devices that are making their way into business settings”<br />Eric Paulak<br />Managing Vice President<br />Gartner Inc<br />
    5. 5. 5<br />Addressing the Needs of Today’s Always-On EmployeesOne Size Does Not Fit All<br />Economic environment demand productivity and efficiency<br />A hybrid of Wi-Fi and mobile broadband will exist going into the 4G world<br />Generation Y users: “If IT won’t serve me, I’ll serve myself!”<br />Enterprise IT must embrace user demands to regain control by<br />Segmenting user base and defining needs in terms of devices & networks<br />Offering connectivity options for all devices will ultimately provide cost control and ensure the best available connections are used<br />Allowing employees to connect to corporate networks from any device according to policies dictated by IT to avoid rogue connections<br />Ensuring network quality and user connection reporting is consolidated will dramatically improve helpdesk responsiveness<br />
    6. 6. 6<br />Addressing the Needs of Today’s Always-On Employees<br />Refine or define your policies early, especially around security<br />Is a VPN mandated for laptop type connections?<br />Firewall and end-point security – how is it enforced?<br />Consider both role based and device centric access policies<br />Flexibility – occasional international access for example<br />Does your organisation have specific regulatory requirements?<br />
    7. 7. 7<br />Is there a “best” network technology?<br />3G will do it all, right?<br />Probably not......<br />Roaming costs<br />Coverage - in and out of buildings<br />Performance – contention and user demand for richer content<br />Device Support - does my device support the latest quickest flavour of 3G?<br />Future proofing, what of LTE, WiMAX?<br />Often consumer class interface & experience<br />
    8. 8. 8<br />Why Wi-Fi matters for users and the enterprise<br />Device Support - plethora of Wi-Fi enabled devices<br />Wi-Fi chipsets were sold in a total of 387 million units in 20081<br />Coverage<br />Venue based<br />In building, on trains and on planes<br />Performance<br />Typically high bandwidth, low latency, less contention<br />VoIP and Video applications become a reality<br />Some 3G carriers promote offload to Wi-Fi<br />Cost<br />Flat rate Wi-Fi covering the globe – predictable costs, avoid roaming fees<br />Free Wi-Fi, Home Wi-Fi, Campus Wi-Fi<br />Education - consumer friendly technology<br />1Research by In-Stat and Wi-Fi Alliance – Jan09<br />
    9. 9. 9<br />Uniting Network Types for an Enterprise Experience <br />Aim for a consistent user experience, regardless of bearer<br />Many 3G solutions have a consumer focused experience<br />Vast array of associated connection managers<br />International scalability<br />Where appropriate hide & unify authentication<br />Use policies to seamlessly enforce security <br />Management<br />Troubleshooting data & user tracking<br />Review usage reports for periodic ROI monitoring<br />Training<br />Use vendor tools for hardware inventory<br />
    10. 10. Keys to Success<br />Be an enabler <br />Involve stakeholders as early as possible<br />Be clear on policies and business case<br />Future-proof infrastructure & access technologies<br />Segment & profile your user group requirements<br />Run a trial with representation from all key user groups<br />Usability is key to any solution! Security / UE balance!<br />Wrap enterprise support & resilience<br />Regular solution reviews <br />10<br />
    11. 11. 11<br />© Copyright 2009 iPass Inc. All rights reserved.<br />

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