Say hello to free IT- A Snapshot of Spiceworks

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In this session we talk about the rise of Spiceworks from idea to 1.6 million users and counting. We also take a look at the main tools that Spiceworks has to offer including the helpdesk and inventory and how they can help you in your daily work.

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Say hello to free IT- A Snapshot of Spiceworks

  1. 1. SpiceworksPast, Present & Dinosaurs James Reid James.reid@spiceworksu.com NEMOREID © 2011 Spiceworks Inc. All Rights Reserved.
  2. 2. About SpiceworksSimplifying Everything IT.• Inspired by the Unsung IT Pro Heroes We’re focused specifically on “Simplifying Everything IT” for the millions of IT pros in small to medium business, all from our home base in Austin, TX.• Growing Like Crazy Within 60 days of its launch five years ago, Spiceworks had been installed in every single country in the world.• Support from the Top More than 200 technology partners have tapped Spiceworks to connect with SMB IT pros, and we have top-notch investors like Austin Ventures, Shasta Ventures, and IVP.• Our Future’s So Bright… 25% of the world’s SMB IT pros already use Spiceworks, and more than 2,000 more join every day! © 2011 Spiceworks Inc. All Rights Reserved.
  3. 3. Our Goal: Make IT Easier…and Even a Little Fun © 2011 Spiceworks Inc. All Rights Reserved.
  4. 4. Seemed Like Consumers Got All the Fun… © 2011 Spiceworks Inc. All Rights Reserved.
  5. 5. What About IT? You are here © 2011 Spiceworks Inc. All Rights Reserved.
  6. 6. Your Days Are Filled with Questions… “What information do I need“Which tools do I use?” and where do I find it?” “What do I have?” “Is it all working?” “How do I fix it?” “Where can I find an “What products should I buy?” expert to help me?” © 2011 Spiceworks Inc. All Rights Reserved.
  7. 7. Many of You Are Going it Alone © 2011 Spiceworks Inc. All Rights Reserved.
  8. 8. More Stuff Isn’t What You Need Reporting Config. Mgmt Net. MappingKB Mgmt. Inventory Monitoring Perf. Mgmt Help Desk Network Mgmt © 2011 Spiceworks Inc. All Rights Reserved.
  9. 9. What’s the Solution? True Social BusinessGreat apps to Community of Application for IT do your job your peersInventory, Monitoring, Research, Info,Helpdesk & Net. Mgmt Advice & Expertise “It’s like the Facebook of IT” © 2011 Spiceworks Inc. All Rights Reserved.
  10. 10. The Foundation: Software that Works IT PRO + VENDOR COMMUNITY NETWORK INVENTORY MSP SUPPORT NETWORK NETWORKMONITORING TROUBLE- SHOOTING HELP DESK PRODUCT INFO & TICKETING & PURCHASING CONFIGURATION MANAGEMENT © 2011 Spiceworks Inc. All Rights Reserved.
  11. 11. Inventory & Monitor Your Network © 2011 Spiceworks Inc. All Rights Reserved.
  12. 12. It’s Not Just About the Devices… © 2011 Spiceworks Inc. All Rights Reserved.
  13. 13. All You Need, All in One Place © 2011 Spiceworks Inc. All Rights Reserved.
  14. 14. Manage a Help Desk (And Your Users…) © 2011 Spiceworks Inc. All Rights Reserved.
  15. 15. Research & Purchase Critical Products © 2011 Spiceworks Inc. All Rights Reserved.
  16. 16. Take Your Network on the Go • Run a help desk and tend to your tickets • Get a full picture of your end users • Discuss IT topics with other IT pros • View your network inventory and issues © 2011 Spiceworks Inc. All Rights Reserved.
  17. 17. Download & Install … In 5 Minutes System Requirements • Windows XP Pro SP2+, Windows Vista, Windows 7, Windows 2003 Server SP1+, & Windows 2008 Server • 1.5 GHz Pentium IV class processor • 1.0 GB RAM Browser Requirements • Firefox 3.5+ • Internet Explorer 7.0+ • Not supported, but users report good experience with: • Chrome • Safari1. Visit www.spiceworks.com2. Download & install (Windows server or workstation)3. Join the community!4. Need help? Ask the community!5. Still need help? Email support@spiceworks.com for free support! © 2011 Spiceworks Inc. All Rights Reserved.
  18. 18. Interact (Vent! Learn!) with Fellow IT Pros © 2011 Spiceworks Inc. All Rights Reserved.
  19. 19. Get the Most Out of IT with the CommunityThe app is just half the story… get the most out ofSpiceworks by engaging with fellow “SpiceHeads”• Fill in Your Profile People like to connect with people they can relate to. IT Pros• Join Discussion Groups Join discussion groups on interesting topics• Get the Digest The daily digest email keeps you up-to-date• Follow Other Smart IT Pros “Pepper Level” Watch the top contributors to see what they’re up to• Join a Local User Group Network with fellow IT Pros at your local SpiceCorps Badges• Contact Us! Questions? Comments? Suggestions? Tell us about it! © 2011 Spiceworks Inc. All Rights Reserved.
  20. 20. Even Tell Us What to Build… © 2011 Spiceworks Inc. All Rights Reserved.
  21. 21. Need Help?Discussion Groups / Plug-Ins, Scripts, and Webinars + VideosHelp Docs & How-To Reports community.spiceworks.com spiceworks.com/tv Still stumped? Email the crack team in Spiceworks support… for free! support@spiceworks.com © 2011 Spiceworks Inc. All Rights Reserved.
  22. 22. It’s Free. Really. Here’s How We Do ITLeading tech companies want to reach the IT pros like you… When weconnect them to you, we make money.And, when you help us with marketing and support, we save money.Together, that allows the team to invest in what were passionate about:building the features IT pros need to simplify everything about their job! High-Value Ads + White Papers, Vendor Pages, Plug-Ins, Promotional Offers Application Notes Product Advisors © 2011 Spiceworks Inc. All Rights Reserved.
  23. 23. YOUR YEAR-ROUND IT RESOURCE – access to everything you’ll need to know
  24. 24. THE WHOLETECHNOLOGY STACKfrom start to finish
  25. 25. COMMENT & ANALYSISInsights, interviews and the latest thinking on technology solutions
  26. 26. VIDEOYour source of live information – all the presentations from our live events
  27. 27. TECHNOLOGY LIBRARY Over 3,000 whitepapers,case studies, product overviews and press releases from all the leading IT vendors
  28. 28. EVENTS, WEBINARS & PRESENTATIONS Missed the event? Download the presentations thatinterest you. Catch up with convenient webinars. Plan your next visit.
  29. 29. DirectoryA comprehensive A-Z listing providing in-depth company overviews
  30. 30. ALL FREE TO ACCESS 24/7
  31. 31. online.ipexpo.co.uk

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