Top tips for a successful flexible working network


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Provisioning and supporting desktops typically costs 50 to 75% of an organisation’s IT infrastructure budget. Desktop virtualisation offers significant operational benefits and cost savings, as well as enabling organisations to improve employee effectiveness. This seminar provides practical advice and tips on choosing and implementing the optimum desktop virtualisation strategy.

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Top tips for a successful flexible working network

  1. 1. Top Tips for Successful <br />Flexible Working<br />Richard Blanford: Managing Director<br />
  2. 2. Why you need to consider this<br />3 issues most organisations face today in relation to desktop services:<br />Cost – IT infrastructure is a cost of doing business, everyone wants better capability at a lower cost <br />Flexible working– ability work from anywhere using any device and access the relevant information <br />Resilience – IT underpins almost all business processes, services must always be available, even in the event of a disaster<br />
  3. 3. And a few more?<br />Process improvements<br />Good process will save more money than good technology<br />SLAs<br />Can you commit to your users what they will receive? <br />Disaster recovery <br />It’s not just a “nice to have” any more<br />Agility<br />How fast can you respond to changing business requirements?<br />Security<br />Loss of reputation as important as actual data loss<br />Green <br />What are you doing to minimise consumption?<br />
  4. 4. A few insights<br />35 organisations formally reviewed by Fordway in last 2 years:<br />11 local authorities<br />Major part of a central government department<br />4 NHS trusts<br />1 University<br />4 not for profit organisations<br />16 commercial clients, various industries<br />User base between 350 to 14,000 users, all multi-site<br />Average daily desk occupancy: 54%<br />Average hourly logged in users: 61%<br />Average number of standard workstation builds: 18<br />Adherence to standard workstation builds: patchy<br />Most common single issue preventing flexible working is user profile issues<br />
  5. 5. What you can achieve<br /><ul><li>County Council #1: £11 million one off premises rationalisation benefit, £4 million cashable annual savings
  6. 6. District Council: £145,000 annual OPEX saving (27% of budget), 47% power saving
  7. 7. County Council #2: £490,000 annual saving on licence and hardware maintenance, 4 Service Desk staff reassigned to more productive work
  8. 8. Major importer: worldwide IT operations and service desk centralised, £1.2 million annual saving
  9. 9. NHS Trust: 22 minute logon time reduced to 26 seconds
  10. 10. London Borough(s): shared infrastructure and desktop service with neighbouring borough projected £970,000 annual saving for £320K capital cost. Further £2.2 million potential saving if two other boroughs join</li></li></ul><li>Break glass and use this<br />Policy/Value-Based<br />Service-Based<br />Virtualized<br />Dynamic optimization to meet SLAs<br />Services managed holistically<br />Rationalized<br />Infrastructure resources pooled<br />Standardized<br />Consolidate to fewer<br />Basic<br />Standard resources, configurations<br />Uncoordinated infrastructure<br />Business agility<br />Service-level delivery<br />Flexibility, reduce costs<br />Economies of scale<br />Reduce complexity <br />React<br />Objective<br />Days to minutes<br />Months to weeks<br />Minutes to seconds<br />Weeks to days<br />Ability to Change<br />Weeks<br />Minutes<br />Variable business costs<br />Fixed shared costs<br />Variable usage costs<br />Pricing Scheme<br />Reduced, fixed costs<br />None, ad hoc<br />Fixed costs<br />Class-of-service SLAs<br />Class-of-service SLAs<br />End-to-end SLAs<br />Business SLAs<br />Business Interface<br />Flexible SLAs<br />No SLAs<br />Policy-based sharing<br />Service-based pools<br />Resource Utilization<br />Known<br />Shared pools<br />Unknown<br />Rationalized<br />Pooled ownership<br />Service-oriented<br />Business-oriented<br />Central control<br />Consolidated<br />None<br />Organization<br />Proactive<br />Matureproblem management<br />Service<br />End-to-end service management<br />Reactive — Proactive<br />Life cycle management<br />Proactive<br />Prediction, dynamic capacity<br />Chaotic — Reactive<br />Ad hoc<br />Value<br />Policy management<br />IT Management Processes<br />
  11. 11. <ul><li>Infrastructure life cycle standards
  12. 12. Basic SLAs
  13. 13. Event management
  14. 14. Standard configurations
  15. 15. Tools to monitor assets
  16. 16. IT owns assets
  17. 17. Processes, tools are shared</li></ul>Standardised<br /><ul><li>Mature and integrated systems management processes
  18. 18. Organisation structure and ownership rationalised across IT
  19. 19. Integrated systems management tools
  20. 20. Consolidated assets</li></ul>Rationalised<br /><ul><li>Holistic capacity management
  21. 21. Flexible chargeback
  22. 22. All desktop elements are virtualised and streamed or managed
  23. 23. Organisation aligned to pooled asset usage</li></ul>Virtualised<br /><ul><li>Measure, report, guarantee end-to-end services
  24. 24. IT organisation aligned to service delivery
  25. 25. Service management tools manage end-to-end</li></ul>Service-Based<br /><ul><li>IT proactively influences use of technology to drive business
  26. 26. End-to-end services are centrally managed and balanced
  27. 27. The business has direct interface to service prioritisation</li></ul>Real-Time<br />BUT: it’s not just technology<br />Process<br />Technology<br />People<br />
  28. 28. Why this is important - now<br />We see a number of converging elements getting us towards a tipping point :<br />Increasing organisational demand for flexible working – and significant cost savings it can deliver<br />Technology limitations and dependencies with thin client, profile and application virtualisation reduced<br />Microsoft Windows XP SP2 end of support - Windows 7 released and it really does deliver benefits<br />Hardware virtualisation capability included in all new desktop processors<br />Server hardware increasingly powerful, 64 bit OS uses larger memory effectively<br />Lack of investment due to recession has delayed many desktop upgrades <br />
  29. 29. How much?????<br />Generally accepted Industry average is a corporate desktop costs £2,000 per year – afraid it’s true<br />This comprises:<br />Purchase (includes screen): £240/year<br />Manual provisioning and updates: £226/year<br />Client licensing and software maintenance: £479/year<br />Network and server infrastructure to support basic user services (file & print, email): £242/year<br />Power consumption and cooling: £61/year<br />Helpdesk and user support: £752/year<br />Laptop: £2,600 per year <br />Higher purchase price, mobile networking and comms costs plus higher support cost<br />£1200/desktop/year achievable; £1500/laptop/year possible<br />
  30. 30. Fordway’s 5 golden rules<br />Consider the entire environment of all users as a whole and plan accordingly<br />Rationalise deployed applications<br />Standardise, standardise, standardise: minimise exceptions unless they are business critical<br />Implement common application provisioning, configuration and management irrespective of deployment method<br />Have effective, tested change control and release management processes in place or implement them and train your staff before you start<br />
  31. 31. The start – user classification<br />
  32. 32. What are your options? <br />Client-side <br />Local Executed<br />Server Hosted<br />Remote Executed<br />Shared<br />‘Remote Desktops’<br />Client Hosted<br />‘Type #2 Hypervisor’<br />Personal<br />‘Remote Virtual Desktops’ <br />Personal <br />‘Remote Physical Desktops’<br />Bare Metal ‘Type #1 Hypervisor’<br />Stateful<br />Assigned Private Desktop <br />Stateless Pooled Standard Desktop <br />Stateful Assigned Private Desktop<br />StatelessPooled Standard Desktop<br />
  33. 33. Portals: making it easier for users<br />
  34. 34. Unified communications<br />Massively useful tool for flexible working<br />Requires MS E-CAL but includes enough other stuff to make it worthwhile<br />Set up conferences and internal/external events – saves us £1500/month on WebEx<br />Now includes very workable IP Phone, potentially can replace your PBX <br />Works through all client delivery models outlined<br />Close integration with Exchange, Sharepoint and most major IP phone vendors<br />
  35. 35. Where to find savings #1<br />Licensing<br />Most organisations we have surveyed are actually over licensed for most applications<br />£300,000 annual software maintenance saving for one client <br />Vendor salesperson not always the best person to discuss this with<br />User concurrency<br />Not always allowed under licensing but average 54% desk occupancy and 61% logon concurrency across FW surveyed clients<br />Per device licensing can be beneficial in shared environments<br />Service Levels<br />Having defined ones is a good starting point<br />Start with what users want or are happy to pay for and work back from there<br />Software maintenance<br />Artificial saving not to have it, you will pay more!<br />
  36. 36. Where to find savings #2<br />Standardise all elements<br />One hit of Capex cost, 3 to 5 years of significant Opex savings<br />Massively simplifies roll-out for new kit<br />Payback within 18 months where we have done it and measured the result<br />Repurpose what you already have<br />Windows Fundamentals or 3rd party products will turn an XP desktop into a secure, dedicated thin client device<br />That can be imaged and managed using GPO or SCCM<br />Replace PCs with thin clients<br />50W per desktop, including screen against 220W<br />That’s £36.00 per year in power and cooling cost per desktop<br />Unfortunately MS will hit you for a MED-V licence for VDI users<br />User self service<br />Most of your users are probably already using it at home<br />
  37. 37. Key points to remember<br />A successful desktop strategy is a journey – you don’t have to do it all at once<br />Ensure you engage your users and take them with you<br />Define your own strategy or you will be beholden to vendors, which may not be in you best interests<br />There is no one size fits all answer for most organisations<br />Fordway can help and will be delighted to assist you<br />
  38. 38. Discussion Forum<br />QUESTIONS?<br />Thank you for your time and attention<br />