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Preventing 80% of network outages in one stroke


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"Most network managers are aware that 80% of network outages are caused by change. What they don't know is perhaps even more simple :

- When a change is made, was it in keeping with best practices?

- Did the change introduce a gremlin that will cause an outage in a few days' time ?

- Regardless of whether it was a 'good quality' change or not, what was the impact - did it actually make things better, or worse?"

Published in: Technology, Business
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Preventing 80% of network outages in one stroke

  1. 1. Preventing 8o% of Network Outages In One Stroke<br />
  2. 2. Definition of NCCM <br />Network configuration and change management (NCCM) a discipline in information technology<br />According to research from IDC and Gartner, NCCM is one of the fastest growing markets in the ITOM (IT Operations Management) market<br />Organizations are using NCCM as a way to:<br />Understand the impact of change<br />Reduce risk through consistency<br />Improve staff efficiency to reduce cost<br />
  3. 3. The Need to Automate Network Configuration & Change Management<br />What Is the Problem?<br />
  4. 4. Internal Change is Biggest Worry<br />From where do you anticipate the greatest threat to network availability?<br />“With 64% of our respondents’ votes, internal change continues to be network administrators’ greatest worry. While the vast majority of these changes are inadvertent, and probably trying to help the network, in the end they can end up hurting or crippling network performance.”<br />Netcordia survey of more than 450 network administrators<br />
  5. 5. Proactive Management<br />In –Depth <br />Data Collection<br />Config | SNMP | Syslog | VoIP<br />Built-in<br />Intelligence and Discovery<br />AutomatedCorrectiveActions<br />Audit<br />NCCM<br />Analysis into Impact of Change<br />Analyze<br />Automate<br />Built-in Compliance<br />Reports<br />Single View into Policy <br />Violations<br />
  6. 6. Meeting Change and Configuration Goals<br />Understanding the Impact of Change<br />Identify, verify and remediate the potential impact on overall network health <br />Enforce Compliance and Standardization<br />Improve stability and resiliency by implementing and maintaining consistency across complex networks<br />Improve Network Staff Efficiency<br />Enable IT to do more with less by providing the right level of visibility and capability for multiple users<br />
  7. 7. Understanding the Impact of Change<br />Cause & Effect<br />Help user identify hard to find issues<br />See if a change had a positive or negative impact on health<br />Verify if change impacts policy compliance <br />View impact on device neighbors<br />
  8. 8. Enforce Compliance and Standardization<br />Build Consistency<br />Over 200 pre-packaged rules <br />Wizard encoding of complex rule logic<br />Deploy easily<br />Proactive alerts for policy violations <br />Built-in remediation<br />Live and historical status, trends and reports<br />
  9. 9. Improve Staff Efficiency and Productivity<br />Empower Staff<br />Automate data collection & analysis<br />Reduce manual time and effort<br />Become proactive<br />Improve remediation options<br />Multi-user roles and access<br />Views based on individual needs<br />
  10. 10. DDI / IPAM Integration<br />
  11. 11. What Our Customers Are Saying<br />“With NetMRI…we save a lot of time by not having to manually search where problem areas may be.”<br />Guy Harris<br />Apple EMEA<br />“In 2008 we had a major outage every 2 weeks. Since installing NetMRI we have been stable for 12 months”<br />Declan Byrne<br />HP Global Services<br />“When rolling out VoIP on our college network, NetMRI turned a potential 2 week job into a single day. <br />Damian Kramer<br />Cambridge University<br />
  12. 12. Business Case Justification -Rapid Time to Value with NetMRI<br />Average payback in 4 months<br />625% return on investment over 3 years<br />Quantifiable hard- and soft-case savings<br />Improving operational and staff efficiency<br />Enabling compliance<br />Increasing network stability<br />* 2009 Independent IDC survey of existing NetMRI customers<br />
  13. 13. Analyst References<br />Gartner<br />Dave Williams<br />Deb Curtis<br />EMA<br />Dennis Drogseth<br />Jim Frey<br />