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Managing the Journey Through the Clouds

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Any journey requires a number of choices about which route to take and what the impact might be. This session discusses the management challenge of the journey from the physical to virtual to cloud, and how using next generation management technologies can increase the rate of virtualisation and reduce the potential risks to business services through the transition.

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Managing the Journey Through the Clouds

  1. 1. Managing the Journey Through the Clouds Andy Waterhouse Pre-Sales Director (EMEA) EMC Ionix
  2. 2. Agenda <ul><li>IT Service Objectives </li></ul><ul><li>The Cloud Wave </li></ul><ul><li>What are the Steps Along the Journey ? </li></ul><ul><li>Why Does Management Matter ? </li></ul><ul><li>What New Challenges Do We Face ? </li></ul><ul><li>How Do We Meet These Challenges </li></ul><ul><li>Summary </li></ul>
  3. 3. IT Service Objectives <ul><li>Lower costs, improve service quality, increase agility </li></ul>Source: EMC IT Management Survey Operations: end-to-end service delivery <ul><ul><li>Quickly link infrastructure events to IT application services </li></ul></ul><ul><ul><li>Eliminate finger pointing and focus on service restoration </li></ul></ul><ul><ul><li>Find problems before they impact service </li></ul></ul><ul><ul><li>Deliver metrics that prove the value and performance of operations </li></ul></ul>Infrastructure: storage, network, server, virtualisation management <ul><ul><li>Assure consistent infrastructure service availability & compliance </li></ul></ul><ul><ul><li>Optimise resource utilisation (people and infrastructure) </li></ul></ul><ul><ul><li>Improve customer experience (application owner & end user) </li></ul></ul><ul><ul><li>Assure the right architecture and processes to scale and grow efficiently </li></ul></ul>
  4. 4. Traditional Approach to Infrastructure your applications your infrastructure <ul><li>Well understood operating model </li></ul><ul><li>Good end-to-end visibility </li></ul><ul><li>Easy accounting </li></ul><ul><li>But… </li></ul><ul><li>Inflexible resource allocation </li></ul><ul><li>Slow and error-prone provisioning </li></ul><ul><li>Unable to meet changing expectations </li></ul>
  5. 5. Customer Expectations Drive New Management Requirements 2 Weeks Project Isolated Static 10 Minutes Utility Shared Dynamic
  6. 6. Choice From “Verticalisation” To “Virtualisation” CPU Pool Storage Pool Virtual Infrastructure Server Storage
  7. 7. Waves of Information Technology Mini Distributed Mainframe PC/ Microprocessor Cloud Computing
  8. 8. Next Generation Approach to Infrastructure your applications your infrastructure virtual resources VM VM VM <ul><li>Unify </li></ul><ul><li>Virtualise </li></ul><ul><li>Manage as a Service </li></ul>
  9. 9. The Journey to The Private Cloud 15% 30% 50% 85% IT PRODUCTION BUSINESS PRODUCTION IT-AS-A-SERVICE 95% Percent Virtualised Lower costs Improve quality of service Improve agility Gold Platinum
  10. 10. Why Do Phase 1 <ul><li>To Lower Cost </li></ul>15% 30% IT PRODUCTION Percent Virtualised Lower costs IT Applications are the priority Virtualise Test and Development and IT-owned assets to create shared resource pools Create an infrastructure that is: Simple – streamline the entire infrastructure to enhance the speed of virtualisation. Efficient – extend the CAPEX savings to all parts of the infrastructure. Integrated with VMware – leverage and extend the benefits throughout the infrastructure. Result: Lower IT Costs
  11. 11. Why Do Phase 2 <ul><li>To Improve Quality of Service </li></ul>50% 85% BUSINESS PRODUCTION Improve quality of service Business Applications are the priority Expand virtualisation to business app, databases, and desktops to standardized the way services are delivered Create an infrastructure that is: Scalable – capacity, performance, and infrastructure Available – continuous operations at the right location Protected – from loss of information , retrieval delays, and excessive cost Secure – information, infrastructure and access Result: Improved Quality of Service Lower IT Costs
  12. 12. Why Do Phase 3 <ul><li>Improve IT Agility </li></ul>IT-AS-A-SERVICE 95% Improve agility Gold Platinum Serving the business is the priority Enable policy-driven provisioning, management, and delivery of services Create an infrastructure that is : Unrestricted – by physical architecture and design Automated – an automated way to implement policy Aligned – to costs for IT services delivered User controlled – for the services they need Result: Improved Agility Improved Quality of Service Lower IT Costs
  13. 13. Management Matters <ul><li>Existing environments have poor utilisation and are not well understood </li></ul><ul><ul><li>Average utilization is 6% </li></ul></ul><ul><ul><li>30% of servers are unused </li></ul></ul><ul><ul><li>McKinsey & The Uptime Institute </li></ul></ul><ul><li>$8 of $10 Enterprises Spend on IT is &quot;Dead Money&quot; </li></ul><ul><ul><li>80% of IT costs is “keeping the lights on” </li></ul></ul><ul><ul><li>Gartner </li></ul></ul><ul><li>Virtualization and web-based applications break old management models </li></ul><ul><ul><li>Server and OS virtualization is growing at about 20% per year, while desktop and application virtualization is growing at 28% and 24% respectively. </li></ul></ul><ul><ul><li>Need to manage virtual and physical relationships between application services </li></ul></ul><ul><ul><li>EMA </li></ul></ul><ul><li>What changed & who changed it? </li></ul><ul><ul><li>78% of outages caused by self-inflicted misconfigurations due to changes </li></ul></ul><ul><ul><li>Change management accounts for >60% of data center costs </li></ul></ul><ul><ul><li>Forrester </li></ul></ul><ul><li>Are we compliant? </li></ul><ul><ul><li>Only 1 in 10 companies can effectively measure compliance </li></ul></ul>
  14. 14. Management Needs Across the Stack virtualisation your applications unified infrastructure Infrastructure Services Application Services vCompute vNetwork vStorage Availability Security Scalability Configuration, Change, Compliance Server Compliance & App Stack Deployment Cross-Domain Visibility & Mapping Application Discovery ITIL Processes & CMBD ESX & VM Management UCS Element Management Vblock Management Fault management Storage Element Management Vblocks Storage Network Compute
  15. 15. EMC Ionix Unified Infrastructure Manager <ul><li>Single Point of Management for Vblocks </li></ul><ul><li>Manages across multiple Vblock infrastructures </li></ul><ul><li>Ensures compliance with Vblock configuration guidelines and enforcement of change management discipline </li></ul><ul><li>Provisions and configures </li></ul><ul><ul><li>Network access </li></ul></ul><ul><ul><li>Storage connectivity and capacity </li></ul></ul><ul><ul><li>Compute blade profiles </li></ul></ul><ul><li>Eliminates need for multiple server, network & storage configuration tools </li></ul>Simplified, Unified, Scalable Vblock Management
  16. 16. EMC Ionix UIM Infrastructure Service Catalog Time-consuming and error-prone Capacity Issues Performance bottle-necks <ul><ul><li>Bronze Offering </li></ul></ul><ul><ul><li>Silver Offering </li></ul></ul><ul><ul><li>Gold Offering </li></ul></ul>UCS LAN / SAN OS Storage Service Components Clustered Server Dedicated LAN ESX Large Storage Medium Server Shared LAN Dedicated Red-Hat Medium Storage Small Server Shared LAN Dedicated Windows Small Storage Re-usable and Reliable Customisable Quick and Easy How do I currently manage various service requests? How can I deliver services with cloud-like agility?
  17. 17. EMC Ionix UIM Infrastructure Service Catalog <ul><li>A profile for the service is defined as quantity and service grade </li></ul><ul><li>Compute Profile </li></ul><ul><ul><li>Number of compute blades </li></ul></ul><ul><ul><li>Type of blade </li></ul></ul><ul><li>Storage Profile </li></ul><ul><ul><li>Size of boot partition </li></ul></ul><ul><ul><li>Size and number of data stores </li></ul></ul><ul><ul><li>Service grades for storage </li></ul></ul><ul><li>Network Profile </li></ul><ul><ul><li>VLAN ID </li></ul></ul><ul><ul><li>QOS </li></ul></ul><ul><ul><li>PIN Group </li></ul></ul>Service Offering Compute LAN / SAN OS Storage Standard Catalog Profile Components
  18. 18. Automation of Service Profiles Orchestration Gold Offering Large Server Dedicated LAN ESX Large Storage Device Services Type 1 Vblock UIM 2.0 Fast! Efficient! Correct!
  19. 19. Automating Service Availability Monitoring with EMC Ionix Analytics Awareness Advice 4 Codebook 3 ECIM Repository 6  Root Cause Business Impact  Discovery 2 Polling/Pinging 5 Service Subscriber Hosted Application Switch Server Router Service Offering Virtual Storage ECIM Library 1
  20. 20. Configuration, Change & Compliance Automation <ul><li>Shift burden of managing complexity from people to systems & software </li></ul>Compliance & Fix Reports Services-Based Discover Configure Monitor Remediate Network | Compute | Vblock* Configuration Compliance Automation Deep Data Collection Compliance Policies Compare <ul><li>System Data </li></ul><ul><li>HW, SW, OD </li></ul><ul><li>Active Direcotry </li></ul><ul><li>Application settings </li></ul><ul><li>Regulatory </li></ul><ul><li>Security </li></ul><ul><li>Industry </li></ul><ul><li>Best Practice </li></ul>Automated Remediation, Patch, Provisioning Detect Violations & Exceptions Ionix IT Ops Service Mgmt GRC Systems Security Management Systems
  21. 21. Customer Case Study Healthcare Industry <ul><li>Without EMC Ionix </li></ul><ul><li>Lack of visibility across infrastructure </li></ul><ul><li>Disparate un-integrated operations monitoring tools </li></ul><ul><li>Limited resources to train on a new tool </li></ul><ul><li>Difficult to ensure flow of critical information to hospital staff </li></ul><ul><li>With EMC Ionix </li></ul><ul><li>Downtime incidents reduced by 20% </li></ul><ul><li>40% reduction in monitoring costs by automating operations management tasks </li></ul><ul><li>Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool) </li></ul><ul><li>Reassigned 1 ½ full-time equivalents to other tasks </li></ul>“ We’ve been able to deliver more reliable IT services to the clinical and administrative staff, which enables them to deliver better patient care and services.”  - Scott McCarty, Supervisor, Server Team Automated collection of service alerts & events Root Cause Analytics across physical and virtual servers and Tier I applications Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems)
  22. 22. With EMC Ionix… <ul><li>Shift the burden of managing complexity from people to systems and software </li></ul>Continuous Compliance
  23. 23. Q & A

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