Empowering the mobile knowledge worker


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The place of work and the expectations of knowledge workers are rapidly changing. The trend towards a distributed workforce, greater fluidity in team structure and greater autonomy amongst knowledge workers, presents a significant challenge for effective collaboration. Hear how collaboration technologies are enabling mobile and distributed workforces to communicate, co-ordinate and build communities irrespective of location or time zone. And in doing so, allowing organisations to reduce cost and increase productivity.

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  • Our efforts to work more collaboratively have affected every aspect of our organization: our work processes, our culture, and our technology. We have changed our processes for working together. Instead of a command-and-control hierarchy, we have gone to a series of cross-functional councils and boards. These enable us to do more and do it faster, and with less time spent in both virtual and face-to-face meetings. The powerful example of collaboration that John Chambers offers in every decision he makes has had a profoundly positive company-wide impact on our culture. And finally, of course, we use and test out our collaborative technologies in our own everyday work—holding global meetings via TelePresence, and offering training via WebEx, to name just two examples.And it’s not just Cisco that sees these gains from collaboration. Industries across the globe are finding benefits from collaboration and recognize that it is not just about the technology, but integrating the processes and people together as stated here by the CEO of Statoi, one of the world’s leading gas and oil companies based in Norway.What we are doing with collaboration today mirrors the early days of the Internet when Cisco led “e-enablement” for taking business processes online and automating them.Cisco led this transition a decade ago, and now we’re doing the same with collaboration.With our commitment at all three levels – process, culture and technology – there is no better company for our customers to partner with as they develop their own collaboration strategy and continue their own collaboration journey.And it’s not just Cisco that sees these Transition:Collaboration intuitively feels like the right direction to increase business competitiveness. But what kinds of return can we gain from collaboration?
  • Empowering the mobile knowledge worker

    1. 1.
    2. 2. Empowering the mobile knowledge worker<br />
    3. 3. Business Impact<br />Personal Factors<br />Market Trends<br /><ul><li>Opex/CapexManagement
    4. 4. Heterogeneous Environment
    5. 5. Complex Deployments
    6. 6. Siloed Tools & Applications
    7. 7. Work Anywhere
    8. 8. Device Choice
    9. 9. Trust at a Distance
    10. 10. Expertise/Info on Demand
    11. 11. Dispersed Workforces
    12. 12. Video Proliferation
    13. 13. Content/Device Explosion
    14. 14. Social Media</li></ul>My people are MOBILE and DISPERSED<br />I need CLOSER RELATIONSHIPS with my partners<br />I’m worried aboutCUSTOMER SATISFACTION<br />There’s way <br />TOO MUCH INFORMATION<br />My IT budget is alreadySTRETCHED<br />The Need for Collaboration<br />
    15. 15. Collaboration is Equal PartsProcess, Culture and Technology<br />Process<br />Culture<br />Technology<br /><ul><li>Collaboration isn’t just about technology
    16. 16. We’re using collaboration to change the way we work</li></li></ul><li>Cisco Collaboration<br /><ul><li>Helps organisations connect people to people
    17. 17. Helps people share their ideas
    18. 18. Helps people take great ideas to outcomes, be this profit, better service or efficiency</li></li></ul><li>Some Cisco solutions<br />
    19. 19. Clients<br />Cisco WebEx Meeting Applications<br />Support<br />Center<br />Meeting <br />Center<br />Event <br />Center<br />Training<br />Center<br />Web, Audio and Video Conferencing<br />Remote Supportand Access <br />Webinars Online Events<br />Online Training<br />Cisco WebEx Collaboration Cloud<br />
    20. 20. Cisco WebEx Connect: Presence and Enterprise Instant Messaging<br />Web <br />Conference<br />Video<br />Audio<br />Seamless escalation from IM to voice to video to web conferencing<br />
    21. 21. Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device<br />Communicationand CollaborationApplications<br />CollaborationServices<br />Infrastructure<br />On-Premise<br />SaaS<br />Hybrid<br />
    22. 22. Real-life examples<br />
    23. 23. A year in the life of a Cisco knowledge worker<br />Car/Train<br />298 hours<br />12%<br />Car/Train<br />263 hours<br />10%<br />Flights<br />20 hours<br />1%<br />Flights<br />235 hours<br />9%<br />Home<br />902 hours<br />35%<br />Offsite<br />297 hours<br /> 12%<br />Home<br />1232 hours<br />49%<br />Offsite<br />282 hours<br />11%<br />2009<br />2008<br />Office<br />639 hours<br />26%<br />Office<br />900 hours<br />35%<br />Total hours = 2,486<br />Productive hours = 2,168 (87%)<br />2 short-haul return flights<br />(none at the weekend)<br />Carbon footprint = 4.66 tonnes*<br />Commuting cost = £473<br />Cost to Cisco = £1,935<br />Total hours (work + travel) = 2,582<br />Productive hours = 2,084 (81%)<br />3 long-haul + 16 short-haul <br />return flights (6 at the weekend)<br />Carbon footprint = 17.25 tonnes*<br />Commuting cost = £666<br />Cost to Cisco = £10,501<br />* Figures from co2.balance.uk.com<br />
    24. 24. Customer experience<br />Standard Life - WebEx web conferencing solution<br />“Using WebEx has transformed how we work. When youconsider the benefits for all involved, this type ofcollaboration is just common sense.”<br />— Lawrence Cook, national sales manager, intermediary sales, Standard Life<br />International HIV/AIDS Alliance – WebEx web conferencing and IM solution<br />“We want to exploit the technology available to us andtruly become a collaborative organisation. By using thefull complement of WebEx solutions, we hope to movecloser toward our vision of a world in which people donot die of AIDS.”<br />—Sam McPherson, associate director, International HIV/AIDS Alliance<br />
    25. 25. Return On Investment<br />
    26. 26. Operational <br />ROI<br />Productivity <br />ROI<br />Strategic <br />ROI<br /><ul><li>Cost avoidance
    27. 27. Cost reduction
    28. 28. Business process optimization
    29. 29. Customer response time
    30. 30. Business transformation
    31. 31. Customer and employee satisfaction </li></li></ul><li>I think about me – a mobile knowledge worker<br />Half my team work in Amsterdam yet we really are a team – WebEx Conferencing<br />I’ve built a good working relationship with my new manager in California - Telepresence<br />We share best practise and ideas – Quad, Enterprise Social Software<br />I can connect anywhere and to anything – I love my iPad for meetings<br />I learn at my convenience – WebEx training<br />We stay connected – IM/Presence<br />
    32. 32.