The Future...Desk Phone or No Desk Phone?


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Aastra will examine the options available for mobility in and out of the work place,ranging from mobile
handsets using fixed mobile convergence making the handset become part of the PBX,to utilising on site
DECT handsets,a high quality, tried and tested technology.

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  • Today we will examine the options for mobility in and out of the work place, ranging from mobile handsets using fixed mobile convergence making the handset become part of the PBX to utilising on site DECT handsets a high quality tried and tested technology 02/11/10
  • People have multiple devices Speakers script; In a traditional PBX you start with the line, an analoge or digital line, or even an IP-line in a hybrid switch. This line is assigned a number and thereafter a person, a user, gets dedicated to this number. In the User Centric scenario we always start by defining the user in the system. In this case A user without any means of communication is rather pointless, so lets provide alice with some SIP end-points i.e. Terminals. With a SIP softphone you can do everything available in the user centric switch, for do directory search and view the presence of your co-workers, set up buddy lists, Instant messages/chatting and of course call. Ofcourse you can also use a fixed phone as a sip endpoint. You may even use existing analogue/digital terminals as sip endpoints using different SIP gateways. However the level of functionality may be limited. And certainly you can assign mobile phones as a sip endpoint. Either as a simple mobile subscription, or in the case of Symbian phones with a smart mobile client enabling directory search and presence info in your mobile. Alice can set her availability on these devices based on her presence. For administration of this she can (based on the rights delegated by the system administrator) administrate herself on the user web interface. Here she can also administrate diversions to co-workers during vacations etc. All this in a simple-to-use web-based interface.
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  • The Future...Desk Phone or No Desk Phone?

    1. 1. The Future....Desk Phone or No Desk Phone? Mike Ballantine Manager, Product Line Management Aastra Telecom (UK) Ltd
    2. 2. Presentation Overview <ul><li>This is Aastra </li></ul><ul><li>The Demise of the Desk Phone? </li></ul><ul><li>The Desk Phone </li></ul><ul><li>The DECT Phone </li></ul><ul><li>The Soft Client </li></ul><ul><li>Conclusion </li></ul>
    3. 3. This is Aastra… <ul><li>Strong financial fundamentals to be a long-term technology partner to our customers </li></ul><ul><li>Strong and comprehensive portfolio of products and software to create compelling enterprise communications solutions </li></ul><ul><li>Global presence and network of partners to support global customers: </li></ul><ul><ul><li>Local offices in over 30 countries </li></ul></ul><ul><ul><li>Indirect presence in over 100 countries </li></ul></ul><ul><ul><li>Dedicated global account team </li></ul></ul>
    4. 4. The Future…….Desk Phone or no Desk Phone? <ul><li>Recent analysis from Canalys suggests that the deployment of the humble corded or cordless desk phone is diminishing in favour of soft clients </li></ul><ul><li>EMEA desk phone shipments down 22% </li></ul><ul><li>EMEA Softclient shipments up 33% </li></ul>
    5. 5. One Number – no matter how many devices The DECT Phone The Desk Phone The Soft Client One user = One phone number DDI 01234 543210 Internal 3210
    6. 6. The DECT Phone
    7. 7. The DECT Phone…..on site or remote site <ul><li>DECT is a tried, tested and trusted technology for on site and remote site mobility </li></ul><ul><li>E.G. The standard for cordless working in hospitality and medical sectors offers: </li></ul><ul><ul><li>Best voice quality </li></ul></ul><ul><ul><li>Encryption </li></ul></ul><ul><ul><li>Coverage and range </li></ul></ul><ul><ul><li>Seamless handover </li></ul></ul><ul><ul><li>Available on the LAN or WAN </li></ul></ul><ul><ul><li>No ongoing call costs </li></ul></ul>
    8. 8. WAN IP The DECT Phone…..on site or remote site Roaming between offices WAN
    9. 9. The DECT Phone…..on site or remote site <ul><li>New services ensure the technology continues to evolve </li></ul><ul><ul><li>Reflective areas – special measures to improve speech quality </li></ul></ul><ul><ul><li>Integrated messaging and alerting </li></ul></ul><ul><ul><li>XML interface for 3 rd party applications </li></ul></ul><ul><ul><li>Location and “trace” services </li></ul></ul><ul><ul><li>Alarming and “man down” services </li></ul></ul>
    10. 10. The Desk Phone
    11. 11. The Desk Phone…..on site or remote site <ul><li>Always there and available </li></ul><ul><ul><li>Plugs into the LAN, or WAN, and powered from the LAN </li></ul></ul><ul><li>HD quality voice </li></ul><ul><ul><li>“ Wideband” now becoming the norm for high quality voice on the LAN or WAN </li></ul></ul><ul><li>Large choice of IP handsets </li></ul><ul><ul><li>From entry level, replacing analogue, to very high end colour touch screen </li></ul></ul><ul><li>The right handset for each user wherever they are located </li></ul><ul><ul><li>Cost versus functionality </li></ul></ul>
    12. 12. The Desk Phone…..Microsoft Lync Server 2010 <ul><li>Microsoft® Lync™ Server 2010 gives users the best experience using VoIP-enabled phones, available with either USB or IP connectivity </li></ul><ul><li>Deskphones are now more than voice – they can now deliver a true UC solution </li></ul><ul><li>These phones have the look and feel of the familiar desktop phones but with added features such as presence, contacts, and calendar integration </li></ul>
    13. 13. The Soft Client
    14. 14. <ul><li>Provide a mobile user with </li></ul><ul><ul><li>GUI for the end-user PBX features </li></ul></ul><ul><ul><li>Dual mode </li></ul></ul><ul><ul><li>Mobile Presence </li></ul></ul><ul><ul><li>Mobile IM </li></ul></ul><ul><li>Mobile OS support </li></ul><ul><ul><li>Symbian S60 3 rd & 5 th edition </li></ul></ul><ul><ul><li>RIM 4.5, 4.6, 4.7 and 5.0 </li></ul></ul><ul><ul><li>Android </li></ul></ul><ul><ul><li>iPhone </li></ul></ul>The Soft Client………Fixed Mobile Convergence
    15. 15. The Soft Client………Fixed Mobile Convergence GSM Wi-Fi * Large VoIP Wi-Fi network deployment requires WLAN planning <ul><li>Benefits for the enterprise </li></ul><ul><ul><li>Mobilise key telephony functions for improved productivity </li></ul></ul><ul><ul><li>Reachable on a single number </li></ul></ul><ul><ul><li>Offer potential economic benefits of Mobile Least Cost Routing and Wi-Fi </li></ul></ul><ul><li>Benefit for the IT Manager </li></ul><ul><ul><li>Configuration and licensing are provided over the air (via SMS), no handset recall required </li></ul></ul><ul><ul><li>Easy to administer and manage </li></ul></ul><ul><li>Benefits for the user </li></ul><ul><ul><li>Seamless integration of mobile phone with call control functions </li></ul></ul><ul><ul><li>Better reactivity and productivity on the move, first call resolution </li></ul></ul><ul><ul><li>Better integration of remote workers </li></ul></ul>
    16. 16. Conclusion <ul><li>The demise of the corded desk phone is premature </li></ul><ul><li>The demise of the cordless desk phone is premature </li></ul><ul><li>Soft Clients in the form of FMC solutions are on the rise </li></ul>
    17. 17. 02/11/10 Marketing Update July 2010 Thank you ! Q & A Please come and see us on Stand 424