30 sec inclusion training - 711 Relay Service


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Kinds of relay services available.

Adapted in part from http://www.sutteronestop.com/DPN/30second.htm

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30 sec inclusion training - 711 Relay Service

  1. 1. Hello!This is your 30-Second Inclusion Training 711 Relay Service Brought to you by the Office of Faith Based andCommunity Initiatives (OFBCI). Click here to begin
  2. 2. Telecommunication Relay Services (TRS) is a telephone service that allowsperson with hearing or speech disabilities to place and receive telephonecalls. This can be accessed by simply dialing 711 or 800-743-3333 inIndiana. What forms of Relay Services are available? TTY – A conversation between a Text Telephone user (TTY) and another party, with the use of a Relay operator. Voice Carry Over Call – for individuals with a hearing disability, but can use their voice and have the Relay operator type the response back through a TTY. Speech-to-Speech (STS) – For individuals with a speech disability to communicate with other through a specially trained communications assistant. All of the Above
  3. 3. Correct! However, so are all the others, try again…Text-to-Voice TTY-based TRS – With this type of “traditional” TRS, a personwith a hearing or speech disability uses a special text telephone, called aTTY, to call the operator at the relay center. TTYs have a keyboard andallow people to type their telephone conversations. The text is read on adisplay screen and/or a paper printout. A TTY user calls a relay center andtypes the number of the person he or she wishes to call. The operator at therelay center then makes the telephone call to a third party, and relays the callback and forth between the parties by speaking what a text user types, andtyping what a voice telephone user speaks.
  4. 4. Good try. However, so are all the others, try again…Voice Carry Over – VoiceCarry Over is a type of relayservice that allows a personwith a hearing disability, butwho wants to use his or herown voice, to speak directly tothe called party and receiveresponses in text from theoperator. No typing is requiredby the calling party. Thisservice is particularly useful tosenior citizens who have losttheir hearing, but who can stillspeak.
  5. 5. Correct! However, so are all the others, try again…Speech-to-Speech (STS) Relay Service – This formof relay service is used by a person with a speechdisability. An operator, who is specially trained inunderstanding a variety of speech disorders,repeats what the other caller says in a clear andunderstandable manner to the called party. Nospecial telephone is needed.
  6. 6. Great Job!You got it, this is the best answer, and only highlights some of the forms of Telecommunication Relay Services available. To learn more about TRS and 711, click here to be directed to the Federal Communications Commission. For more information contact: Mariann Bernlohr Training & Inclusion Manager Office of Faith Based and Community Initiatives mbernlohr@ofbci.in.gov 317-234-5891