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Accelerating Innovation
Ignacio Juliá Vilar, Chief Innovation Officer & Head of Retail Segment
Money 20/20
Las Vegas, 24 O...
2
3
Connecting
opportunities
Anytime, Anywhere
Empowering people
to stay a step ahead
in life and in business
Clear & Easy
E...
4
5
6
7
8
And it simply works
9
…including product diversification
Personal loans production
June 15 June 16
Brokerage production
Ju...
Re-inventing our ING platforms
We are re-inventing our platforms to become the
“go to place” for all financial needs
10
Ou...
11
Follow us to stay a step ahead
ING.com
YouTube.com/ING
Slideshare.net/ING@ING_News LinkedIn.com/company/ING
Flickr.com/ING...
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Money 2020 Accelerating Innovation

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Money 2020 Presentation of Ignacio Juliá Vilar, Chief Innovation Officer & Head of Retail Segment ING Group.

Published in: Technology
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Money 2020 Accelerating Innovation

  1. 1. Accelerating Innovation Ignacio Juliá Vilar, Chief Innovation Officer & Head of Retail Segment Money 20/20 Las Vegas, 24 October 2016
  2. 2. 2
  3. 3. 3 Connecting opportunities Anytime, Anywhere Empowering people to stay a step ahead in life and in business Clear & Easy Empowering Keep getting better …so we are creating an ecosystem that extends beyond banking…
  4. 4. 4
  5. 5. 5
  6. 6. 6
  7. 7. 7
  8. 8. 8
  9. 9. And it simply works 9 …including product diversification Personal loans production June 15 June 16 Brokerage production June 15 June 16 Investment Products production June 15 June 16 14% 60% 2Q13 2Q14 2Q15 2Q16 ...leading to more sales via mobile… % Mobile / Total contacts % Mobile / Total sales 9% Mobile contacts picking up pace… Total contacts per channel (in mln) Mobile Other digital Assisted 28% 7% 17% 5% 7%62% 52% 42% 35% 35% 45% 55% 63% 2013 2014 2015 FC 2016 Branch Call Web Mobile CAGR +27% 142 177 212 260
  10. 10. Re-inventing our ING platforms We are re-inventing our platforms to become the “go to place” for all financial needs 10 Ourselves … … and with the help of fintechs Instant lending Payments Financial advice Payments Developing new ventures
  11. 11. 11
  12. 12. Follow us to stay a step ahead ING.com YouTube.com/ING Slideshare.net/ING@ING_News LinkedIn.com/company/ING Flickr.com/INGGroupFacebook.com/ING

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