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Innovation for success in the digital
age: sharing ING’s experiences
Benoït Legrand, Global Head of Fintech, CEO ING Ventu...
Today, the status quo is no longer an alternative
2
35-
40%
Revenue
at risk
from
fintechs
3
Banking, just like breathing…
Building Innovation at the core of ING’s strategy
4
Innovation is not a gadget, it is about delivering real value
5
=+
Idea Implementation In order to deliver value
to client...
Innovation is a 3C’s story
6
Customer experience
Culture
Connection
Innovation is all about empowering
customers...
... by...
Innovation is about helping sincerely the whole organization to
focus its energy effectively and on the right battles…
7
Customer experience: we re-invent our platforms as the “go to
place” for financial needs
8
Re-inventing our ING platforms
...
Active partnerships originate from a wide range of business
areas and geographies
9
Cyber Security
8%
Payments
8%
E-Identi...
ING Ventures commits €300m to invest in fintechs that enable
ING to accelerate its strategy
10
ING Ventures is the venture...
11
« The main challenge of the digital
revolution is not digital… it is
human and cultural »
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Innovation for success in the digital age: sharing ING’s experiences

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Benoït Legrand, Global Head of Fintech and CEO ING Ventures

Published in: Economy & Finance

Innovation for success in the digital age: sharing ING’s experiences

  1. 1. Innovation for success in the digital age: sharing ING’s experiences Benoït Legrand, Global Head of Fintech, CEO ING Ventures Retail Banking: Europe 15 November 2017
  2. 2. Today, the status quo is no longer an alternative 2 35- 40% Revenue at risk from fintechs
  3. 3. 3 Banking, just like breathing…
  4. 4. Building Innovation at the core of ING’s strategy 4
  5. 5. Innovation is not a gadget, it is about delivering real value 5 =+ Idea Implementation In order to deliver value to clients and to us
  6. 6. Innovation is a 3C’s story 6 Customer experience Culture Connection Innovation is all about empowering customers... ... by having a committed leadership to take our culture to the next level by working differently... ... and by connecting ecosystems and connecting our employees with due humility
  7. 7. Innovation is about helping sincerely the whole organization to focus its energy effectively and on the right battles… 7
  8. 8. Customer experience: we re-invent our platforms as the “go to place” for financial needs 8 Re-inventing our ING platforms Ourselves … … and with the help of Fintechs Instant lending Payments Financial advice Payments Developing new ventures
  9. 9. Active partnerships originate from a wide range of business areas and geographies 9 Cyber Security 8% Payments 8% E-Identity 5% Robo Advice 5% Aggregation 6% Blockchain 5% Financial Markets 5% Instant Lending 4% Other 54% Breakdown of active partnerships per business area 115 Worldwide 22% Belgium 16% Europe 11% Germany 11% Netherlands 10% UK 6% Luxembourg 4% Spain 5% France 4% Other 11% Geographic distribution of partnerships 115
  10. 10. ING Ventures commits €300m to invest in fintechs that enable ING to accelerate its strategy 10 ING Ventures is the venture investing arm of ING It aims at: • Accelerating the implementation of the Think Forward strategy by deploying strategic and sustainable partnerships with disruptive start-ups • Helping those start-ups to scale by leveraging on ING’s proven innovation track record, culture, expertise and strength
  11. 11. 11 « The main challenge of the digital revolution is not digital… it is human and cultural »

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