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net underlying result
EUR 4,219million
4Q 2015
EUR 822million
…and
recommended
us to others!
…and helped
more clients
beco...
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ING Snapshot 2015

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Let's take a moment and look back at the quarter and the year.

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ING Snapshot 2015

  1. 1. net underlying result EUR 4,219million 4Q 2015 EUR 822million …and recommended us to others! …and helped more clients become sustainable. It’s not just customers who valued us. We impressed more people and took some trophies home… • Bank of the Year NL, BE, PL • Most Innovative Bank BE, PL, AUS • Top Employer BE, FR, IT, PL Let’s take a moment and look back at the quarter and the year. We empowered more people, companies and societies by lending out more! And people trusted us with more money to safeguard. +4.2% +5.1% Core lending in 2015 Every day we all worked hard to delight customers. More and more keep joining us! We launched Moje ING, which makes financial planning easy and intuitive for people in Poland… And we made paying friends as easy as sending a WhatsApp message. Customer deposits in 2015 Snapshot +4% Retail customers in 2015 34.4 million customers at year end More customers chose ING as their primary bank… +7% Primary customers in 2015 +26.1% vs 2014 No.1 NPS in 7 countries Wewanttodrivesustainable progressfor society as a whole. We decided to stop financing new coal-fired power plants and new thermal coal mines… To stay a step ahead, we joined a consortium of banks called R3 to explore how to use blockchain technologies. +22% Sustainable transitions financed in 2015 R 3 +53.5% vs Q4 2014 Net Promotor Score net underlying result FY 2015

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