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Clients, Consistency, & Community: Building Loyalty at Bootstrap

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6th National Cultivating Community Composting Forum
Panel 4: The Business of Community Composting
Emma Brown
Bootstrap Compost
Boston

Published in: Business
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Clients, Consistency, & Community: Building Loyalty at Bootstrap

  1. 1. Clients, Consistency, & Community: Building Loyalty at Bootstrap By Emma Brown Director of Operations Bootstrap Compost
  2. 2. Bootstrap, 2014
  3. 3. Andy + Igor Emma Jake Jessie Mike Eddie Cos Dan Dave Jhorman Kyheme Larry Rubin Stephen Stom Tom Jonathan Nanda Andy M George Jean-Luc Miranda Sam Miranda
  4. 4. “Thank you so much for the awesome customer service. We are back on track and don’t have to throw out any compostables either. You’re the best. We are always singing your praises to our friends and will add this to our story!” “Oh my goodness I love and appreciate y'all and the way you communicate so darn much.” “You guys have been great. I have never had better customer service.” “I just re-signed up with you because the compost service I had tried out starting last April has proven to be inconsistent and rude in correspondence. I look forward to paying your excellent crew to take my compost away once more!”
  5. 5. emma@bootstrapcompost.com

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