A snapshot of some communication and
knowledge management approaches used by
ILRI
Peter Ballantyne
EC SHARE – FAO Coordination and Experience Sharing Forum on Food
Security – Resilience Building
Addis Ababa, 7-8 December

Outline
KM approaches
• Documenting and learning
• Accessibility and dissemination
• Facilitation and engagement
Summary: Key points

Two big KM approaches: Codification and
personalisation
Hansen, M.T., Nohria, N. and
Tierney, T.J. 1999. What’s Your
Strategy for Managing
Knowledge? Harvard Business
Review.
https://hbr.org/1999/03/whats-
your-strategy-for-managing-
knowledge
Codification strategy
• knowledge described and
warehoused for re-use. Focus
on technologies.
Personalization strategy
• knowledge [in people] shared
and communicated. Focus on
processes.

Two big KM approaches: Codification and
personalisation
Hansen, M.T., Nohria, N. and
Tierney, T.J. 1999. What’s Your
Strategy for Managing
Knowledge? Harvard Business
Review.
https://hbr.org/1999/03/whats-
your-strategy-for-managing-
knowledge
Codification strategy
• knowledge described and
warehoused for re-use. Focus
on technologies.
Personalization strategy
• knowledge [in people] shared
and communicated. Focus on
processes.
Collecting!
Connecting!

CKM approach – documentation
In research, formal
products dominate;
In development,
documentation increasingly
important to capture
lessons, insights

Documentation – some examples
Story-telling (many media and approaches)
Participatory platforms and forums
Blogging and reporting

CKM approach – open and accessible

Accessibility – some examples
Collaboration and sharing platforms (such as wikis)
Open access repositories / publishing platforms
Social media
Physical availability in knowledge centers

Open projects – work in progress

Open information products repository

Dissemination on social networks
Facebook
Twitter
linkedin

Engagement – some examples
Event design, facilitation, documentation
Online groups and discussions

CKM approach – facilitation and engagement
Events and meetings: what we do the most?

Group dynamics

Documenting events

Capturing the process

Regular followup and sharing

Key points
• Capture and document insights and lessons
(from all)
• Collate and publish products for dissemination
and access
• Design events for effective participation
• Document events and processes
• Establish and motivate regular formal and
informal communication channels
• Try out different approaches, tools, platforms,
techniques

This presentation is licensed for use under the Creative Commons Attribution 4.0 International Licence.
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