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Webinar: Business Process Transformation And Change Management

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For other Informa Webinars: http://www.informa-mea.com/webinars
To view recording: https://youtu.be/DJcdHNvpKRI or watch the video at end of the slide

During this webinar we will discuss the switch from the functional to the organisational continuous improvement approach, and the change management strategy that needs to be accompanying such a project, in sync, to minimise risk of failure.

We have been through a number of phases across the business-world historic path, most of which have been dubbed the Industrial Revolutionary Waves. Most of us are perhaps very familiar with the more recent Total Quality Management phase, where we have all been speaking about Continuous Process Improvement approaches, and Kaizen. This is all a good and healthy direction to be adopted by any organisation that intends to survive and become world-class and customer centric.

About the Presenter:
Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes.

His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry.

Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.

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Webinar: Business Process Transformation And Change Management

  1. 1. Business Process Transformation And Change Management Ing. Joseph Micallef
  2. 2. Housekeeping • The slides will be available on our SlideShare page; the link will be emailed to you • The recording of the webinar will be available to view; the link will be emailed to you • Please take the time to complete a post-webinar survey that will pop up at the end • You can type your questions throughout the session in the Question box • Time will be allocated in the end for the speaker to address your questions
  3. 3. Today’s Presenter Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that supports clients in optimising performance through Strategic and Operational Reviews whilst priding itself of its strong implementation expertise in Business Process Transformation, Change Management, Project Management and Project Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio comes from private and public organisations, both in Europe and the Middle East. Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities, and customer-centric, high-quality performance through business excellence processes. With a career spanning a very broad spectrum of industrial processes as well as services oriented sectors, his experience and expertise contributes to numerous operational improvement case studies. A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained hundreds of middle-management level and executive management delegates in Europe and the Middle East.
  4. 4. Business Process Transformation Moving beyond CONTINUOUS IMPROVEMENT Current State Future State A new operating future People: make or break transformation
  5. 5. The starting point for a Transformation Design Solution is a proper understanding of the current operation and its metrics
  6. 6. The starting point for a Transformation Design Solution is a proper understanding of the current operation and its metrics
  7. 7. The starting point for a Transformation Design Solution is a proper understanding of the current operation and its metrics
  8. 8. George Santayana Philosopher (1863-1952) “Those who ignore history are doomed to repeat it!”
  9. 9. Objective of Transformation: Find a better way to do the work of the process Define the Strategy: Know the implementation approach up front Develop the Methodology: Two-phase design for transformation strategy Question 1: What process will be transformed? Question 2: What are the low-hanging fruit, the quick wins?
  10. 10. IN SCOPEPROTECTED PROTECTED Containing the Transformation Project Identify clearly: - processes - business units - workflows that will be affected
  11. 11. BOLDREVOLUTIONARYLONG-TERMEXPENSIVE TRANSFORMATION INTENSEDISRUPTIVERISKYSCARY BUT THE TRUTH IS…
  12. 12. At some point it becomes necessary to deal with the built-up effect of piecemeal changes!
  13. 13. Create a Target Design Break Design into Components Create an Implementation Plan Develop a Control to Plan Review Design as Needs Change Spread Costs, Minimise Risk Train People, Culture Evolution Roadmap to Transformation
  14. 14. What is needed from Executive Management? ACTIVE ENGAGEMENT COMMITMENT FUNDING WILL PRIORITY REMOVE OBSTACLES
  15. 15. Strategic Change Management IT Change Management Organisational Change Management Change Management
  16. 16. "It is not necessary to change. Survival is not mandatory!" Dr W. E. Deming, Quality Guru
  17. 17. • Questions?
  18. 18. Thank you

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