Business Analysis Practice
in Latvia
Gundega Lazdane
Latvia
March 19, 2014 Philadelphia
about Latvia
Riga
 was recognized as the most beautiful European city in
2013
 the European capital of culture in 2014
Area Population
GundegaLazdāne
www.beeanalyst.com
back to History
1940 – 1991
1991 – 2004
2004 – today
2014
Latvia – part of the Soviet Union
• No competition
• No choice
• Fixed prices
1940 -
1991
Computer Science
• early ‘50 - electronic computing machines
• late ‘80 - personal computers
ECM «Strela»
IBM
1940 -
1991
Latvia - Independent Sovereign Country
• National currency exchange 1 – Latvian rublis
• National currency exchange 2 – La...
1991 -
2004
• Exigen Serv
International company with head office in Philadelphia. Latvia
branch is one of the leading and ...
University education
• Systems analysis from 1994
• Systems Design
• Knowledge management
• Object-oriented systems analys...
Text, Visio
DBM tools
Sql language
Parametric
estimation
Legislation
Business needs
Practical work experience
Specific sco...
European Union
• European funds : periods 2004-2006, 2007-2013, 2014- 2020
• Public administration projects - E-Health, Ge...
Text, Visio
Prototyping
Modelling
Lot of new
business areas
Practical work experience
Improved
traceability
Poor
understan...
Latvia, 2014
Highly developed communication
infrastructure
• 96,4% people between the ages of 25-34 use
computers/internet
• 73,5% hous...
Innovations infrastructure
• Start Up communities
• Professional communities
Innovations success stories
…the strength of Latvian IT companies in the international market is that companies are able to provide the
highest qualit...
• E-Signature approved at the National level
• 56 e-Services and SOA based e-service Portal
• United governance of subordi...
Senior systems analysts and judges have the highest salary
in the category of senior specialists in Latvia
Source: State R...
“Came for cost, stayed for quality!”
Quality certificates: ISO 9001; ISO 14001; CMMI level5, ISTQB etc.
Industry certifica...
(Financial Management Solutions)
Main goal:
Main supplier for ERP in
Baltics
Products:
More than 50 different
business modules
Resursu
vadība
Main goal:
Cr...
More than 1,500 local and international clients with long term agreements
Our Mission: We help organizations alter for the better
FMS Mission: We help organizations alter for the better
Externally initiated work (paid work)
• Product additions
• Custom development
• Systems integrations
Internally initiated...
• Business need identification
• Requirements elicitation & approval
• Business needs
• Stakeholders needs
• Solution requ...
Principles for process-focused management (by James Chang):
1. Business processes are central assets of the organization t...
• Learning communities
• Management support
• Motivation to lead
• Motivation to participate
• Format & Content
• Help bus...
• Improve requirements management, traceability
• Improve knowledge communication through development process
• Improve re...
Our Mission: We help organizations to become better.
Never-ending improvement:
• Analysis work classification
• Requiremen...
Principles:
• Requirements management
• Process level /BPMN
• Detailed level /UML elements
• Use Cases
• Business Rules /A...
Requirements
management tool
Modelling tools
Issue tracking
Knowledge
sharing
Value added
Business processes
Business expe...
Summary
• Same problems
• Size and Volume
• Location
http://www.youtube.com/v/8ksQFlBa1uY&autoplay=1
Thank you for attention!
Gundega Lazdane
Riga, Latvia
email: gundega.lazdane@gmail.com
26032014
26032014
26032014
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  • All companies I have worked were established in the middle of nineties. And now all of them are strong, developed companies with 20 years experience.
  • 100% Ministries85% Stateagencies70% Municipalities
  • 26032014

    1. 1. Business Analysis Practice in Latvia Gundega Lazdane Latvia March 19, 2014 Philadelphia
    2. 2. about Latvia
    3. 3. Riga  was recognized as the most beautiful European city in 2013  the European capital of culture in 2014
    4. 4. Area Population
    5. 5. GundegaLazdāne www.beeanalyst.com
    6. 6. back to History 1940 – 1991 1991 – 2004 2004 – today 2014
    7. 7. Latvia – part of the Soviet Union • No competition • No choice • Fixed prices 1940 - 1991
    8. 8. Computer Science • early ‘50 - electronic computing machines • late ‘80 - personal computers ECM «Strela» IBM 1940 - 1991
    9. 9. Latvia - Independent Sovereign Country • National currency exchange 1 – Latvian rublis • National currency exchange 2 – Latvian lats • Poorly developed legislation • Lot of opportunities • Mass establishment of companies 1991 - 2004
    10. 10. 1991 - 2004 • Exigen Serv International company with head office in Philadelphia. Latvia branch is one of the leading and most experienced Latvian IT companies and operates in the market since 1995. • FMS FMS (Financial Management Solutions) develops, implements and supports financial and business management systems as well as solutions for business analyses for companies and organizations. • Jj The leading integrated IT solution and service provider in Latvia and its subsidiary the Baltic Computer Academy is the market leader in IT training. • bda
    11. 11. University education • Systems analysis from 1994 • Systems Design • Knowledge management • Object-oriented systems analysis • Systems and processes theory • IS methodologies • Quality, risk, and security management • Business process management • SOA • Etc. • Business informatics for business analysts 1991 - 2004
    12. 12. Text, Visio DBM tools Sql language Parametric estimation Legislation Business needs Practical work experience Specific scope Trust Responsibilities No processes just functions System-centric 1991 - 2004
    13. 13. European Union • European funds : periods 2004-2006, 2007-2013, 2014- 2020 • Public administration projects - E-Health, Geo Systems, Land Register IS, Government agencies centralization projects, Educational IS, etc. • IT Export – Baltic States, Europe, CIS countries, USA, Australia, Africa • Innovations 2004 - present
    14. 14. Text, Visio Prototyping Modelling Lot of new business areas Practical work experience Improved traceability Poor understanding of processes System-centric 2004 - present
    15. 15. Latvia, 2014
    16. 16. Highly developed communication infrastructure • 96,4% people between the ages of 25-34 use computers/internet • 73,5% households use computers/internet • Internet • Optical cable with up to 1 Gbit/s  one of the fastest in the world  the fastest in Europe  the cheapest in Europe • Baltic highway
    17. 17. Innovations infrastructure • Start Up communities • Professional communities
    18. 18. Innovations success stories
    19. 19. …the strength of Latvian IT companies in the international market is that companies are able to provide the highest quality solutions and highly qualified specialists. Latvian ICT is the most competitive work forces in Europe. Latvian ICT companies to provide world-class services in the areas of IT consulting and architecture, network and data communications, financial and business management solutions for companies and organizations, business analysis, enterprise resource planning solutions (ERP) solutions, including accounting, language technologies, e-government and e-learning solutions and others. source: The Latvian Information and Communications Technology Association - LIKTA
    20. 20. • E-Signature approved at the National level • 56 e-Services and SOA based e-service Portal • United governance of subordinate institutions
    21. 21. Senior systems analysts and judges have the highest salary in the category of senior specialists in Latvia Source: State Revenue Service stats/2014
    22. 22. “Came for cost, stayed for quality!” Quality certificates: ISO 9001; ISO 14001; CMMI level5, ISTQB etc. Industry certificates: Microsoft, Cisco, Oracle, LINUX, HP, IBM, etc. in areas of - Project management (PMI; Project+, etc.), Security solutions, Voice solutions, Network equipment configuration & maintenance, Database administration & maintenance, Visual Studio programming, SQL development & maintenance, etc. Professional certificates
    23. 23. (Financial Management Solutions)
    24. 24. Main goal: Main supplier for ERP in Baltics Products: More than 50 different business modules Resursu vadība Main goal: Create simple solutions for better analytics Solutions: Budgeting ABC costing WriteBackPlugin Technology: Datu analītika Main goal: Get more value with system integration Products: Self-sevice portal with integrated transaction Technology: SOA; BPEL; Oracle Sistēmu integrācija Enterprise resource planning IT system integration Business intelligence
    25. 25. More than 1,500 local and international clients with long term agreements
    26. 26. Our Mission: We help organizations alter for the better
    27. 27. FMS Mission: We help organizations alter for the better
    28. 28. Externally initiated work (paid work) • Product additions • Custom development • Systems integrations Internally initiated work (investment work) • Product additions • Professional development
    29. 29. • Business need identification • Requirements elicitation & approval • Business needs • Stakeholders needs • Solution requirements • Transition requirements • Requirements specification & modeling • Solution design validation • Pre-acceptance testing from the business point of view • Help with new solution
    30. 30. Principles for process-focused management (by James Chang): 1. Business processes are central assets of the organization to meet customer requirements 2. As assets, business processes must be managed explicitly – includes measuring, monitoring, controlling, and analyzing 3. Business processes must be improved continuously 4. IT is essential for the success of business process management Our Mission: We help organizations to become better.
    31. 31. • Learning communities • Management support • Motivation to lead • Motivation to participate • Format & Content • Help business side be smarter, effective, and more knowledgeable • Innovations • Operational processes • Process improvement • Metrics • Product viability Our Mission: We help organizations to become better.
    32. 32. • Improve requirements management, traceability • Improve knowledge communication through development process • Improve requirements quality • Establish design modeling environment and principles Our Mission: We help organizations to become better.
    33. 33. Our Mission: We help organizations to become better. Never-ending improvement: • Analysis work classification • Requirements templates • Analysis process guidelines • Requirements quality check-list • Glossary of terms • Forbidden terms • Peer review or Peer analysis Requirements management tool
    34. 34. Principles: • Requirements management • Process level /BPMN • Detailed level /UML elements • Use Cases • Business Rules /Activity diagrams • Business Objects /Class diagrams • States /State diagrams • Interfaces /Sequence diagrams • Documentation Our Mission: We help organizations to become better.
    35. 35. Requirements management tool Modelling tools Issue tracking Knowledge sharing Value added Business processes Business expertise Systems integration Practical work experience Value-centric thinking (WHY) Professional development Innovative thinking Organization maturity Local market
    36. 36. Summary • Same problems • Size and Volume • Location http://www.youtube.com/v/8ksQFlBa1uY&autoplay=1
    37. 37. Thank you for attention! Gundega Lazdane Riga, Latvia email: gundega.lazdane@gmail.com

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