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Business Analysis Techniques

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BA Techniques presentation given by Paul Turner (AssistKD) in Edinburgh (April 2012).

Published in: Business, Technology

Business Analysis Techniques

  1. 1. Business Analysis Techniques …you can never have too many tools Paul Turner Edinburgh 12th April 2012© Assist Knowledge Development, 2012 Business Analysis Techniques/1
  2. 2. Business analysis - definitions An internal consultancy role responsible for investigating business situations, identifying and evaluating options for implementation business systems, defining requirements and ensuring the effective use of information systems in meeting the needs of the business. Business Analysis 2nd Ed., Debra Paul and Donald Yeates (eds), BCS, 2010 The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving any aspect of the processes and systems and the quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems. SFIA v5.0, 2011© Assist Knowledge Development, 2012 Business Analysis Techniques/2
  3. 3. An alternative definition© Assist Knowledge Development, 2012 Business Analysis Techniques/3
  4. 4. The breadth of Business Analysis ? Strategic analysis Business analysis Business case Requirements engineering Solution development© Assist Knowledge Development, 2012 Business Analysis Techniques/4
  5. 5. The breadth of Business Analysis ? Business Architecture Strategic analysis Business analysis Systems Thinking Business case Solution Architecture Requirements engineering Solution development© Assist Knowledge Development, 2012 Agile development Business Analysis Techniques/5
  6. 6. BA techniques in context Context Rationale + Lifecycle + Roles + Deliverables Techniques© Assist Knowledge Development, 2012 Business Analysis Techniques/6
  7. 7. BA techniques in context Context Rationale + Lifecycle + Roles + Deliverables Techniques© Assist Knowledge Development, 2012 Business Analysis Techniques/7
  8. 8. Some business analysis techniques© Assist Knowledge Development, 2012 Business Analysis Techniques/8
  9. 9. Some business analysis techniques Critical success factors Use case diagram Website navigation model Context diagram Use case description Process dependency modelling Rich picture Technical architecture model Object interaction / Function hierarchy Functional dependency collaboration diagram Network architecture plan diagram Object role models Workflow diagram Business scenario modelling User conceptual model Organisation chart Task analysis User interface object model Entity relationship model (high- Business event model Screen navigation design level) Business roles definition System event modelling Business process model Logical data model State transition diagram High-level data flow diagram Class model State machine diagram Business object model Relational data analysis Object dynamic model SWOT Event analysis Process streamlining PESTLE Payback calculation Business process redesign Five Forces DCF/NPV calculation Interviewing Power/interest grid Internal rate of return Workshops MOST Benefits management Questionnaires Resource audit Benefits realisation Document analysis BCG matrix User acceptance testing Record searching Balanced business scorecard Swimlane diagrams Special-purpose records Key performance indicators Business process Activity sampling CATWOE reengineering Work measurement Business activity modelling Business process management Prototyping© Assist Knowledge Development, 2012 Business Analysis Techniques/9
  10. 10. More business analysis techniques Give up yet? Aargh! Brainstorming Cost/benefit analysis Round-robin Impact analysis Columns and clusters Gap analysis Bodyguards and assassins Standard costing Vernissage Marginal costing Talking wall Absorption costing Force-field analysis Ratio analysis Greenfield site MoSCoW Transporter Organisation diagram Prioritisation Report writing Time beam Presentation techniques And even then people said “ You’ve missed …….”© Assist Knowledge Development, 2012 Business Analysis Techniques/10
  11. 11. The role of the business analyst Investigating the situation Analysing strategy Modelling business processes Stimulating thinking Developing Business Specifying business analyst information case systems© Assist Knowledge Development, 2012 Business Analysis Techniques/11
  12. 12. Investigating the situation Questionnaires <<extend>> Interviewing <<extend>> Workshops Special-purpose records <<extend>> <<extend>> Activity sampling <<extend>> Work measurement Business Record searching analyst <<extend>> Document analysis© Assist Knowledge Development, 2012 Business Analysis Techniques/12
  13. 13. Analysing strategy Five forces PESTLE <<extend>> <<extend>> MOST <<extend>> SWOT <<extend>> Resource <<extend>> auditBusiness analyst CATWOE© Assist Knowledge Development, 2012 Business Analysis Techniques/13
  14. 14. Developing a business case Benefits Benefits realisation management DCF/NPV Impact <<extend>> analysis <<extend>> <<extend>> IRR <<extend>> <<extend>> Report writing <<extend>> Cost/benefit <<extend>> analysis Payback <<extend>> calculationBusiness Presentation <<extend>> <<extend>> analyst techniques Ratio analysis <<extend>> Marginal costing <<extend>> <<extend>> Standard costing Absorption Gap analysis costing© Assist Knowledge Development, 2012 Business Analysis Techniques/14
  15. 15. Finding reasons not to© Assist Knowledge Development, 2012 Business Analysis Techniques/15
  16. 16. Selecting techniques • The situation: • How much time? • How much money? • How good a job? • Local standards! • The ‘users’: • Technical literacy • Patience • Decisiveness • The business analyst: • Personality • Preferences • Knowledge • Experience© Assist Knowledge Development, 2012 Business Analysis Techniques/16
  17. 17. Selecting techniques •Type - hard, soft •Usage - analysis, modelling, communication •Audience - shared, private •Documentation - core, support© Assist Knowledge Development, 2012 Business Analysis Techniques/17
  18. 18. Mastering techniques (1)© Assist Knowledge Development, 2012 Business Analysis Techniques/18
  19. 19. Mastering techniques (2) Networking Work Experience Private study Courses© Assist Knowledge Development, 2012 Business Analysis Techniques/19
  20. 20. A basic toolkit Business Strategy Investigate Consider Analyse Evaluate Define Manage and Situation Perspectives Needs options Requirements Change Objectives PESTLE Rich pictures Stakeholder Gap analysis Feasibility Scenarios Cultural web Management Analysis MOST Interviews Value chain Storyboarding Learning cycle CATWOE Analysis Impact SWOT Workshops Analysis Prototyping SARAH PARADE Organisation Resource Audit Context diagrams Diagraming Investment MoSCoW Benefits BAMs Appraisal Realisation POP-IT model Process Modelling RASCI Business Timeboxing CRUD Matrix case© Assist Knowledge Development, 2012 Business Analysis Techniques/20
  21. 21. Business Analysis Techniques – The ‘first eleven’ CATWOE Use case diagrams Swimlane diagrams Workshops Organisation diagram Interviewing Scenario analysisMind maps SWOT Cost-benefit analysis Prioritisation© Assist Knowledge Development, 2012 Business Analysis Techniques/21 From: Business Analysis Techniques 72 essential Tools for Success – Cadle, Paul and Turner (2010)
  22. 22. So why not try some out for yourself!© Assist Knowledge Development, 2012 Business Analysis Techniques/22
  23. 23. Guiding principles for business analysis• Root causes: not symptoms• Business improvement: not IT system change• Creative options: not prescribed solutions• Feasible requirements: not all suggestions• Entire lifecycle: not just requirements definition• Negotiation: not conflict avoidance• Business agility: not business perfection© Assist Knowledge Development, 2012 Business Analysis Techniques/23
  24. 24. BA of the Year Award 2012 • Will be presented at the Business Analysis Conference Europe in London on 25th September 2012 • Five finalists get free entry to the Conference from 24th to 26th September 2012 • Application form from: chris.martin@assistkd.com • Closing date for entries: 20th July 2012 Award sponsored by:© Assist Knowledge Development, 2012 Business Analysis Techniques/24
  25. 25. Business Analysis Techniques …you can never have too many tools Paul Turner paul.turner@assistkd.com© Assist Knowledge Development, 2012 Business Analysis Techniques/25

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