Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

BA Maturity, 10 year look back


Published on

Slides from Karen Hanley's talk in Manchester on the 6th November 2012


    Feliz mes nuevo abundante de noviembre,


    ¿Cómo estás hoy?
    Espero que estés bien y que todo está bien con usted? gracias God.My nombre es jenifer PETERSON. (estoy buscando una buena relación y además que tenga propuesta de negocios con usted) si lo desea. por favor, escríbeme mensaje a mi buzón de correo electrónico

    jeniferpeterson1 en / yh / dt / cum


    Happy abundant new month of November,


    how are you today?
    I hope you are fine and all is well with you ? thank God.My name is JENIFER PETERSON .(i am looking for a good relationship and also to have business proposal with you )if you want. please write me message to my email box

    jeniferpeterson1 at / yh / dt / cum
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

BA Maturity, 10 year look back

  1. 1. Business Analysts and BA Communities - the journey so far and future developments Karen Hanley Head of Business Analysis The LateRooms Group Nov 2012 1
  2. 2. BAs and BA Communities- the journey so far and future developmentsLooking back over the last 10 years• Key developments in the evolution of the Business Analyst (BA)• BA capabilities and experience• BA professional development• BA career paths• BA organisational structures• Challenges faced by BAs and BA communities.The future of BAs and BA communities – where will we be in 10 years? 2
  3. 3. Key developments in the evolution of the BA.1) Systems Analyst -> Business Analyst • BA role covers ‘high level’ project scoping to more detailed IT requirements specification, plus a range of other analysis methods.2) Recognition of the Business Analysis profession • Organisations are more aware of the value of business analysis and the ‘change agent’ role of BAs on transformation programmes. • Creation of a professional body representing BAs (IIBA).3) More career development opportunities • BAs employed in a range of public and private sector organisations. • Professional development and accreditation options. 3
  4. 4. BA Capabilities and Experience Analysis Soft Skills Business Leadership methods Knowledge Strategic alignment Stakeholder engagement Understand key Plan, prioritise and leadTarget Operating Model Relationship building business drivers, analysis activities Root cause analysis Facilitation market sector, across the portfolio to Gap analysis Influencing skills competitor activity, meet strategic goals. Project scoping and Negotiation etc. feasibility. Conflict management BA resource – matrix Solution options and Managing expectations Understand different management of recommendations. Empathy business functions, demand and supply Cost/benefit analysis etc. e.g. Marketing, aligned with portfolio Organisational impact Finance, Contact priorities and roadmap. analysis Creative thinking to Centre, etc. Governance and E2E project lifecycle conceptualise business oversight of BA Agile ideas and support community activities. Lean innovation. Customer journeys Line management of a Process analysis team of BAs. (BPI/BPR) ProfessionalIT requirements / NFRs development of the BA Use Cases community. Data modelling Prototyping etc. 4
  5. 5. BA Professional Development BCS IIBA IT BCS Chartered Professional IT Professional Family (CITP) IIBA Certified BA Professional (CBAP) 7500 hours BA Professional IIBA Certification of Family BCS/ISEB Competency in Diploma in Business Analysis Business Analysis (CCBA) 3700 hours Good ‘A’ levels, Degree, etc. 5
  6. 6. BA Career Paths B Senior BA Principal BA A Lead BA / BA C Senior BA Manager Head of BA Director of O (more common) (growing number) BA (rare) M M Senior BA Contract BA U N I Senior Principal Managing BA Practice T Consultant Consultant Lead YBA Consultant H Y BA / PM Project Manager B R Solution Designer I BA / Designer D / Architect Business Architect B U Operational S Business Manager, e.g. I Analyst Marketing, Contact Centre. N E S 6 S
  7. 7. BA Organisational StructuresProgramme / project Solution Design BA line management line management line management 7
  8. 8. Challenges faced by BAs and BA Communities(and achieving successful outcomes)1) Challenging requirements • Business benefits are the basis of challenging but may be difficult to influence. • Most successful BAs – confidence to manage risk and drive the right outcomes.2)Engagement of key stakeholders in an agile environment • In the absence of key people, BAs may ‘cross the line’ as proxy product owners and make decisions without a full understanding of user behaviour, etc. • Most successful BAs – recognise boundaries of their role and influence participation.3)Professional recognition • BAs lead change and solve complex business problems; may not be recognised. • Most successful communities – promote their value and establish credibility quickly. 8
  9. 9. The future of BAs and BA Communities – where will we be in 10 years? 9
  10. 10. Two questions for the futureWhat will differentiate businesses?  Organisations that make the right decisions at the right time.What will differentiate BA communities?  BAs are recognised as experts who facilitate objective decision making and lead organisational change programmes to deliver solutions for the business.  A difficult balance – need to be impartial and also part of project teams.  In mature markets, agile / lean methods and business knowledge likely to differentiate.  BA specific enablers - professional development, organisation structures, etc. 10
  11. 11. BA Capabilities and Experience Analysis Soft Skills Business Leadership methods Knowledge Strategic alignment Confidence to advise, Understand key Experience of BoardTarget Operating Model guide and challenge business drivers, level decision making. Root cause analysis business thinking – market sector, Gap analysis a trusted advisor. competitor activity, Plan, prioritise and lead Project scoping and etc. analysis activities feasibility. Ability to influence across the portfolio to Solution options and objective decision Understand different meet strategic goals. recommendations. making in business functions, organisations. e.g. Marketing, BA resource – matrix Cost/benefit analysis management of Organisational impact Finance, Contact Stakeholder engagement Centre, etc. demand and supply analysis Relationship building aligned with portfolio E2E project lifecycle Facilitation priorities and roadmap. Agile Influencing skills Lean Governance and Negotiation oversight of BA Customer journeys Conflict management Process analysis community activities. Managing expectations (BPI/BPR) Empathy Line management of aIT requirements / NFRs etc. team of BAs. Use Cases Data modelling Creative thinking to Professional Prototyping conceptualise business development of the BA Etc. ideas and support community. innovation. 11
  12. 12. BA Professional Development BCS IIBA BCS Chartered IIBA Chartered IT Professional BA Professional (CITP) IIBA Certified BA Professional BA (CBAP) Professional 7500 hours Family BSC/ISEB IIBA Certification of Diploma in Competency in Business Analysis Business Analysis (CCBA) 3700 hours Good ‘A’ levels, Degree, etc. 12
  13. 13. BA Organisational Structures Finance BA Director Director Solution DesignProgramme / project line BA line management management line management 13
  14. 14. BAs and BA Communities- the journey so far and future developmentsLooking back over the last 10 years• BA profession has moved forward in ‘leaps and bounds’.• Role of a BA and the value that BA communities bring is better understood.• Some great opportunities for BAs to enhance their skills and develop their careers.The future of BA communities – where will we be in 10 years?• With the right enablers, the BA profession should continue to grow and mature.• A stronger track record of demonstrating credible leadership and solution delivery.• BAs recognised as experts in facilitating objective decision making and a key differentiatorfor successful organisations. 14
  15. 15. Any questions?Your views on the future? 15