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⚡ QuickLearning: Politeness


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Whether you adopt an aggressive, balanced or collaborative approach in conflict situations, it’s important to stay calm & communicate with politeness. That’s why our Synergy Learning team is excited to present its next ⚡#QuickLearning presentation on courtesy 🙏 in professional English, which will be especially useful for all of our followers in the #Food&Beverages 🍽 & #Hospitality 🏨 industries!

In this week’s presentation, we provide you with example phrases of what to say in six stressful 😤 situations, when it is sometimes difficult to speak politely. In general, using modal verbs and qualifiers will help to make sure that your customers or colleagues understand what you’re saying & listen 👂 you.

By being polite, you can also become a better listener! For extra information on listening in English, follow 👍 our Synergy Learning Facebook page for more updates this week:


All of Synergy Learning's ⚡#QuickLearning presentations can be read in 5 minutes or less, and are designed to help you instantly gain useful professional communication skills. To learn more about any of these topics and for the full presentation, consider joining one of Synergy Learning's #ProfessionalEnglish programmes, online or in person!

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⚡ QuickLearning: Politeness

  1. 1. Communicating with courtesy in professional English © Synergy Learning 2018 1
  2. 2. Practical situations for being polite 2© Synergy Learning 2018 1. When you or some other person wants something • You might say: ‘Do you want…’ or ‘I want...’ • Replace this with: ‘Would you like…’ or ‘I would like...’ 2. When you have to ask someone to do something • You might say: ‘Send me that email’, or ‘Tell me when you’re available’ • Replace this with: ‘Could you send me that email?’ or ‘Please let me know when you’re available’ 3. When you need to listen to someone effectively • Here, you can use something called ‘verbal nods’: these are reassuring noises you can make to show courtesy, so a customer does not feel that you are listening in silence. • These could be short words or phrases such as ‘Of course’, ‘Yes, naturally’, or even ‘Uh huh’, to reassure the customer.
  3. 3. Practical situations for being polite 3© Synergy Learning 2018 4. When you are busy • You might think: ‘Go away’ or ‘Leave me alone’ • Replace this with: ‘Would you mind giving me a moment please, Sir / Madam?’ 5. When you have to provide feedback to others • You might say: ‘Your work isn’t good enough’. • Replace this with: ‘I’m not quite satisfied with this work’, or ‘To be honest, this does need some improvement’. • You might also say: ‘I don’t like the colours on this design’. • Replace this with: ‘I’m not too fond of the colours on this design, to be honest’. 6. When somebody has made a mistake • You might say: ‘You’re wrong’ • Replace this with: ‘I think you might be mistaken about that, because… [give the correct information]’
  4. 4. Look out for our online learning materials and our other classes! © Synergy Learning 2018 4