Whether you adopt an aggressive, balanced or collaborative approach in conflict situations, it’s important to stay calm & communicate with politeness. That’s why our Synergy Learning team is excited to present its next ⚡#QuickLearning presentation on courtesy 🙏 in professional English, which will be especially useful for all of our followers in the #Food&Beverages 🍽 & #Hospitality 🏨 industries! In this week’s presentation, we provide you with example phrases of what to say in six stressful 😤 situations, when it is sometimes difficult to speak politely. In general, using modal verbs and qualifiers will help to make sure that your customers or colleagues understand what you’re saying & listen 👂 you. By being polite, you can also become a better listener! For extra information on listening in English, follow 👍 our Synergy Learning Facebook page for more updates this week: www.facebook.com/synlearning. --- All of Synergy Learning's ⚡#QuickLearning presentations can be read in 5 minutes or less, and are designed to help you instantly gain useful professional communication skills. To learn more about any of these topics and for the full presentation, consider joining one of Synergy Learning's #ProfessionalEnglish programmes, online or in person!