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Today our Synergy Learning team tells you how to be more diplomatic in #ProfessionalEnglish. This means controlling a difficult situation without upsetting anyone. This could be managing an unhappy customer, 😢 giving bad news to a colleague, 🌩 or resolving a disagreement with a business partner. 🤝
Diplomacy (the noun from ‘diplomatic’) often involves acting politely, but never in an apologetic way: instead, diplomats (people who are ‘diplomatic’) are very confident 😎 in sensitively dealing with problems.
Read on to learn how you can communicate diplomatically to ⬆ your business success.
All of Synergy Learning's ⚡#QuickLearning presentations can be read in 5 minutes or less, and are designed to help you instantly gain useful professional communication skills. To learn more about any of these topics and for the full presentation, consider joining one of Synergy Learning's #ProfessionalEnglish programmes, online or in person!