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⚡ QuickLearning: Diplomatic language


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Today our Synergy Learning team tells you how to be more diplomatic in #ProfessionalEnglish. This means controlling a difficult situation without upsetting anyone. This could be managing an unhappy customer, 😢 giving bad news to a colleague, 🌩 or resolving a disagreement with a business partner. 🤝

Diplomacy (the noun from ‘diplomatic’) often involves acting politely, but never in an apologetic way: instead, diplomats (people who are ‘diplomatic’) are very confident 😎 in sensitively dealing with problems.

Read on to learn how you can communicate diplomatically to ⬆ your business success.
All of Synergy Learning's ⚡#QuickLearning presentations can be read in 5 minutes or less, and are designed to help you instantly gain useful professional communication skills. To learn more about any of these topics and for the full presentation, consider joining one of Synergy Learning's #ProfessionalEnglish programmes, online or in person!

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⚡ QuickLearning: Diplomatic language

  1. 1. Communicating diplomatically in professional English © Synergy Learning 2018 1
  2. 2. 4 useful rules to remember 2© Synergy Learning 2018 1. Use modal verbs ('would', 'could', 'might', 'may'): these change an otherwise aggressive command into a polite request. • Send the coffee to table 5.  Could you send the coffee to table 5, please? 2. Alter your grammar by changing the present tense to the past or progressive ('- ing'). This has the effect of softening the verb, and is often done with verbs like 'think', 'hope', 'want', 'feel' or 'wonder'. • What is your name?  What did you say your name was? 3. Make your language more vague, through expressions like 'bit', 'around', 'a few', 'a little', 'quite', 'slightly', 'kind of', '-ish'. These qualifiers are often used when you want to provide less direct information. • We’ll have this ready for you in around 5 minutes, sir. 4. Negative questions are polite, because they make your language less direct: use these to be diplomatic, give your opinion or recommendation, or ask a question. • Yes, we’ve met before.  Haven’t we met before?
  3. 3. Look out for our online learning materials and our other classes! © Synergy Learning 2018 3