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Future of Work: dal Cosa al Come

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Nell’era digitale, le aziende devono essere capaci di innalzare il grado di collaborazione tra gli utenti non solo per migliorare le modalità di lavoro, ma anche e soprattutto per generare nuove opportunità per la creazione di valore. A trasformarsi deve quindi essere sia lo spazio di lavoro - fisico e virtuale nello stesso tempo - sia la forza lavoro - sempre più distribuita e connessa – sia appunto il modo di lavorare – più agile e automatizzato. Qui allegata la presentazione che Roberta Bigliani, executive lead della IDC Future of Work Practice per IDC Europe, ha portato alla IDC Future of Work Conference 2019 di Milano del 26 febbraio scorso.

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Future of Work: dal Cosa al Come

  1. 1. Future of Work: Dal Cosa al Come Roberta Bigliani Vice President, Head of Energy, Government and Health Insights Future of Work Practice Executive Lead IDC Europe © IDC
  2. 2. 2 Agenda Future of Work Perchè 1 Cosa e Come 2 Conclusioni 3
  3. 3. 3 Technology is Changing Work As We Know It 90s 2020201080s70s
  4. 4. In 2018 We Bought 4© IDC About 1.5 billion smartphones About 500 million smart assistant platforms About 150 million tablets About 130 million wearables About 160 million notebooks Less than 100 millions desktops
  5. 5. 5 Connecting the Dots IDC Future of Work Framework Future of Work CULTURE FORCE SPACE
  6. 6. 6 Approach to the Future of Work Journey 4% 22% 35% 28% 11% Impromptu FoW Siloed FoW Initiatives Beginning FoW Strategy Integrated FoW Strategy Fully Integrated and deployed FoW strategy 61% The FoW Lingerer 39% The FoW Determined Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
  7. 7. 7 Future of Work On Going Initiatives Source: IDC’s International Future of Work Survey, November 2018 - Italian data only 44% 31% 17%25% Security technology and policies Employee collaboration Reskilling / Employee training 51% Smart working & office re- design Employee experience Automation 51% 25% Talent management platforms
  8. 8. Work Culture Vision 8 A priority for 54% of Italian companies Source: IDC’s International Future of Work Survey, November 2018 - Italian data only Future of Work CULTURE FORCE SPACE
  9. 9. 9 Employee Experience By 2021, at least 60% of G2000 companies will actively monitor and manage employee experience and utilize EX as a key differentiator to build and maintain B2B and B2C relationships IDC FutureScape: Worldwide Future of Work 2019 Predictions #2 Q. What do you offer to drive employee experience in your organization? 20% 26% 28% 30% 31% 41% 41% 48% Office redesign Health fitness membership Full range of rewards Appointment of a head of employee experience Flexibility, with location and time Training for reskilling and career development Involvment in corporate social responsibility initiatives Right tools and solutions to fulfill their jobs Source: IDC’s International Future of Work Survey, November 2018 – Italian data only
  10. 10. 10 Organization and KBIs By 2022, 35% of businesses will have replaced traditional KPIs with KBIs, key behavioral indicators, to measure collaboration, communication, problem solving skills, deliverables, and objectives. IDC FutureScape: Worldwide Future of Work 2019 Predictions #10
  11. 11. 11 Talent Management and Reskilling By 2023 40% of workers will utilize gig-economy platforms and talent marketplaces to offer their services and digital skills, fundamentally changing HR policies, processes, and tools. IDC FutureScape: Worldwide Future of Work 2019 Predictions #9 Q. For which of the following purposes is your organization using or planning to use talent marketplaces? 24% 26% 37% 44% 48% 59% Outsourcing non-core functions Executing simple and repetitive tasks on demand Respond to seasonal peaks in demand Scale up specific functions on a flexible basis To recruit people on a project basis To recruit specific competences not present in-house Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
  12. 12. 12 Work Space Vision Source: IDC’s International Future of Work Survey, November 2018 - Italian data only A priority for 31% of Italian companies Future of Work CULTURE FORCE SPACE
  13. 13. 13 A Collaborative and Borderless Work Space By 2021, 60% of G2000 companies will have adopted a future-workspace model — a flexible, intelligent, collaborative virtual/physical work environment — to improve employee experience and productivity IDC FutureScape: Worldwide Future of Work 2019 Predictions #4 Focus Connect Augment
  14. 14. 14 Focus: Improved Customer Service Shoe retailer Hamm Reno Group equips sales people instore with smartwatches to notify them about online purchases and to prepare orders for pickup.
  15. 15. 15 Physical Augmentation Manufacturers such as Royo Group (bathroom furniture) and Airbus (aircraft) are piloting mechanized suits (exoskeletons) that enhance the physical and operational capabilities of their workers
  16. 16. 16 Workspace-as-a-Service By 2021, 10% of G2000 companies will have digital workspace-as-a- service agreements in place, enabling IT departments to shift skills to more strategic projects IDC FutureScape: Worldwide Future of Work 2019 Predictions #5 Q. Which of the following has your organization purchased or plans to purchase <as a service>? 17% 20% 24% 54% 56% 65% Furniture Office space Stationery Devices (mobile phones, personal computing devices,… Software Infrastructure (network, server, storage, print) Source: IDC’s International Future of Work Survey, November 2018 - Italian data only
  17. 17. 17 Work Force Vision Source: IDC’s International Future of Work Survey, November 2018 - Italian data only A priority for 15% of Italian companies Future of Work CULTURE FORCE SPACE
  18. 18. 18 Human-Machine Collaboration By 2024, 50% of structured repeatable tasks will be automated and 20% of workers in knowledge- intensive tasks will have AI- infused software or other digitally connected technology as a "coworker”. IDC FutureScape: Worldwide Future of Work 2019 Predictions #3 Source: IDC’s International Future of Work Survey, November 2018 - Italian data only 41% 35% Smart virtual customer service agents (chatbots) Already Using Plan to Use in the next 12 months 37% 46% Digital assistants for internal self-service support (HR, IT, ..) 26% 48%Digital assistants for knowledge management 22% 48%Robots/drones for operations 17% 58% SW robots or bots (RPA) for repetitive knowledge tasks
  19. 19. 19 AI-Aided Recruitment Emotion recognition technology is helping recruiters at Unilever spot desired personality traits in candidates using video interviews. AI helps eliminate human bias and screen larger pools of candidates.
  20. 20. 20 Usage of Robots on Power Lines Canadian utility, Hydro Québec, is reducing asset downtime as robots can work on live wires
  21. 21. Very negative Negative No impact Positive Very positive FoW DeterminedFoW Lingerer 21 More Positive Sentiment on Impact on Jobs In 3 years, can you estimate how AI and robotics will impact your organization’s number of jobs? Don’t know 15% 7% Source: IDC’s International Future of Work Survey, November 2018 12% 10% 17% 18% 26% 27% 24% 32% 6% 6%
  22. 22. © IDC 22 Recommendations Enable an agile organization, redefining HR policies and metrics/Key Behavioral Indicators Focus on what matters for Employee Experience FoW CULTURE Empower workers with technologies that facilitate innovation and collaboration and allow to securely work from anywhere Consider the as-a-service model to gain agility, flexibility and cost efficiencies FoW SPACE Bear in mind the diverse needs of a multigenerational workforce Think how to augment the capabilities of your workforce leveraging AI-based solutions with human-centric design FoW FORCE
  23. 23. 23© IDC T h n KA s @rbigliani rbigliani@idc.com Roberta Bigliani Vice President, Head Energy, Government and Health Insights Future of Work Practice Executive Lead IDC Europe

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