The H.O.P.E. Project is a Pilot training and development program for young adults designed to prepare participants for an entry-level position as a Helpdesk Support Professional. By design, the H.O.P.E. Project provides high quality technical and soft skills training targeting economically and socially disadvantage young people ages 18-25. The Mission includes preparing particiapnts to pass several technical certifications, from Microsoft and CompTIA. H.O.P.E. provides a unique learning environment, with quality instructors, industry approved curriculum and social coaching.
7. What is the H.O.P.E. Project
Professional Development
Corporate Education
Social Coaching
Technical Training
Technical Certification
Social
Coaching
8. Professional Development
Job Search/Resume/Interview Strategy
Financial Literacy (credit, savings, insurance)
GED Preparation /High School Diploma (if necessary)
9. Corporate Education
Customer Service
Presentation Skills
Inter-Personal Skills
Business Writing
Time Management
Project Management
Telephone Techniques
Office Etiquette
Workplace Diversity
10. Social Coaching
Volunteering
One-on-One consultation
Assistance with Life Issues
11. Technical Training
Microsoft Office Suite Applications
Supporting Users and Troubleshooting Desktop
Applications on a Microsoft Windows XP
Operating System
Supporting Users and Troubleshooting a
Microsoft Windows XP Operating System
Remedy Tracking System
Autotask Tracking system
Sharepoint
Blackberry
12. Technical Certification
Exam 70-271, Supporting Users and Exam 70-601:
Troubleshooting a Microsoft® Using Microsoft® Office
Windows® XP Operating System Word 2007
Exam 70-602:
Exam 70-272, Supporting Users and
Using Microsoft® Office
Troubleshooting Desktop Applications
Excel® 2007
on a Microsoft® Windows® XP
Operating System Exam 70-604:
Using Microsoft® Office
Outlook® 2007
13. Why participate in the H.O.P.E. Project?
In demand career
4 year degree not required
Unlimited Career Options
Salary
19. Career Options
Entry-level Salary = $30,000 - $35,000
Salary with 3-5 years experience = $55,000 - $75,000
Salary with 5+ years experience = $75,000 plus
20. Contact Us for more Information
Derrick – (2020 509-6372 - robinson_derrick3@yahoo.com
Raymond – (202) 302-8096 - raybelljr@gmail.com
Raphael – (202) 550-3100