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H.O.P.E. Project

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The H.O.P.E. Project is a Pilot training and development program for young adults designed to prepare participants for an entry-level position as a Helpdesk Support Professional. By design, the H.O.P.E. Project provides high quality technical and soft skills training targeting economically and socially disadvantage young people ages 18-25. The Mission includes preparing particiapnts to pass several technical certifications, from Microsoft and CompTIA. H.O.P.E. provides a unique learning environment, with quality instructors, industry approved curriculum and social coaching.

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H.O.P.E. Project

  1. 1. Helping Other People Excel H.O.P.E. PROJECT Social Coaching, Corporate and Technical Training and Certification
  2. 2. Introduction  Why are we offering this program  What is the H.O.P.E. Project  Why participate in the H.O.P.E. Project  Questions/Answers
  3. 3. Why are we offering this program  Lack of Existing Programs  Unemployment Rate/ Career Choices  Stop Young Adult Violence/Incarceration
  4. 4. Lack of Existing Programs  DC Public School System  Trade Schools  Non-Profits  Dept. of Employment Services
  5. 5. Unemployment Rate/ Career Options  Ward 8 unemployment rate 23.8%  Low starting salary  Limited job options
  6. 6. Stop Young Adult Violence/Incarceration  Opportunity  Self-Esteem  Lottery Winner
  7. 7. What is the H.O.P.E. Project  Professional Development  Corporate Education  Social Coaching  Technical Training  Technical Certification Social Coaching
  8. 8. Professional Development  Job Search/Resume/Interview Strategy  Financial Literacy (credit, savings, insurance)  GED Preparation /High School Diploma (if necessary)
  9. 9. Corporate Education  Customer Service  Presentation Skills  Inter-Personal Skills  Business Writing  Time Management  Project Management  Telephone Techniques  Office Etiquette  Workplace Diversity
  10. 10. Social Coaching  Volunteering  One-on-One consultation  Assistance with Life Issues
  11. 11. Technical Training  Microsoft Office Suite Applications  Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System  Supporting Users and Troubleshooting a Microsoft Windows XP Operating System  Remedy Tracking System  Autotask Tracking system  Sharepoint  Blackberry
  12. 12. Technical Certification Exam 70-271, Supporting Users and Exam 70-601: Troubleshooting a Microsoft® Using Microsoft® Office Windows® XP Operating System Word 2007 Exam 70-602: Exam 70-272, Supporting Users and Using Microsoft® Office Troubleshooting Desktop Applications Excel® 2007 on a Microsoft® Windows® XP Operating System Exam 70-604: Using Microsoft® Office Outlook® 2007
  13. 13. Why participate in the H.O.P.E. Project?  In demand career  4 year degree not required  Unlimited Career Options  Salary
  14. 14. In Demand Career
  15. 15. In Demand Career
  16. 16. In Demand Career
  17. 17. 4 Year Degree Not Required
  18. 18. Career Options  Helpdesk/Technical Support  Web Design  Database Administration  VoIP Phone Systems  Internet Security  Programming
  19. 19. Career Options  Entry-level Salary = $30,000 - $35,000  Salary with 3-5 years experience = $55,000 - $75,000  Salary with 5+ years experience = $75,000 plus
  20. 20. Contact Us for more Information  Derrick – (2020 509-6372 - robinson_derrick3@yahoo.com  Raymond – (202) 302-8096 - raybelljr@gmail.com  Raphael – (202) 550-3100

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