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Customer Interaction through SML (social Media Learning)


A SML (social Media Learning) application can be utilized to en...
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CRM through SML

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This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

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CRM through SML

  1. 1. Customer Interaction through SML (social Media Learning) A SML (social Media Learning) application can be utilized to engage a two way multi level conversation between 1. Company co-ordinator and various groups of customers based on different products / services offered by the company. 2. Customers of various groups based on different products / services offered by the company 3. Customers of particular product / service. The following figure depicts the various levels of interaction that can take place. The application offers engagement through 1. Sharing files 2. Blog 3. Pages where information related to product / service can be added. 4. Wire posts of 140 characters At each and every stage, control can be exercised as to whether you can go public or not.

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