FITT Toolbox: Network Support Services


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The network support services support the networks' sustainability by providing a set of logistics and communication services. Access to these services is conditioned by an agreement between the technology transfer officer and the network and the compliance with a charter. This agreement creates the conditions for a long-term cooperation and a win win situation: the networks gain access to free logistics and communication services, while the transfer officer gains access to strategic information from the field, the opportunity to develop specific partnerships and legitimacy.

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FITT Toolbox: Network Support Services

  1. 1. Network Support Services FITT– Fostering Interregional Exchange in ICT Technology Transfer – www.FITT-for-Innovation.euExcept where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 License.
  2. 2. Network Support ServicesNetwork support services are a bunch of communication and logistical services delivered to networks in order to support them and make them sustainable. These services are delivered free of charge in the framework of a long term agreement between the TTO and the network.The networks addressed here are composed of professional individuals, gathering to exchange and create information on common thematic.The objective of a TTO delivering these services are to:  Become a network incubator  Facilitate the integration of networks at the heart of innovation2 | April 2011 Network Support Services
  3. 3. Strengths and weaknesses Strengths : • Network objective strongly aligned with innovation, high number of companies, potential partnerships to leverage projects, access to competences • Services support for networks, become an active partner in innovation, supplementary added value for members Weaknesses: • Difficulty to federate initiatives • Difficulty to put in place agreement3 | April 2011 Network Support Services
  4. 4. In Practice How is it structured? • Face-to-face meeting • Agreement • Collaboration chart • Services catalogue4 | April 2011 Network Support Services
  5. 5. Face-to-Face Meeting Between network founders and CRP Henri Tudor • Discussion about network’s objectives and innovation alignment • Acceptation of support by CRP Henri Tudor direction • Designation of network correspondent5 | April 2011 Network Support Services
  6. 6. Agreement Legal document of collaboration between CRP Henri Tudor and network and mentions : • Name and objectives of the network, • Name of the correspondent • Obligations of each parties : signature of the present agreement, annual report of activities, coverage by an insurance in civil liability, respect of rules in the implementation of services • Price: free of charge • Confidentiality6 | April 2011 Network Support Services
  7. 7. Collaboration chart Integrated part of agreement Conditions of collaboration between the CRP Henri Tudor and the network : • CRP Henri Tudor accepts to collaborate with a network because the network theme is strongly aligned with one of the innovation themes treated by CRP Henri Tudor. As a consequence, the network allows to address a high number of companies within a precise domain, which offers potential partnerships to leverage projects, to have access to competences within the network, and to benefit from concise case studies. • The network accepts to collaborate with CRP Henri Tudor because the latter may provide a support for development by proposing, under certain conditions, services adapted to its needs. This support from CRP Henri Tudor permits the network to become an active partner in innovation, and to provide a supplementary added value to its members.7 | April 2011 Network Support Services
  8. 8. Services Catalog Describes the proposed Services, terms and conditions, the actors around these Services. Services proposed: • Communication services: cross communication of events • Logistical services: rooms for events, working groups, board meeting • Insertion of trainings in CRP Henri Tudor trainings catalogue • Help for communication plan • Advice on network strategy and dashboard • Good practices for constitution of a network and animation of a network8 | April 2011 Network Support Services
  9. 9. Parts of the Process Integration in the innovation transfer :  Strong collaboration : Network Innovation program Projects Working group Events Trainings Market9 | April 2011 Network Support Services
  10. 10. Examples10 | April 2011 Network Support Services
  11. 11. Examples Examples of network partnerships11 | April 2011 Network Support Services
  12. 12. Examples12 | April 2011 Network Support Services
  13. 13. When? First networks created 10 years ago : Spiral, Clussil A lot of professionals networks created in the last 2 years 12 networks (9 with agreement) 3 networks in incubation A lot of partnerships13 | April 2011 Network Support Services
  14. 14. StakeholdersThe researchers • Creation of specified contacts pool • Narrow links built: network incubation, partnerships on projects, market knowledge,… Project Team • Creation of agreement, collaboration chart and catalogue of servicesNetwork correspondents • Definition of their role, advice on the proposed services, link between market, network and innovationTechnology Transfer Office • creation of the link between networks and research and market to valorize/communicate/transfer results of the research on a specified market and to better know the target marketOther networks • creation of links to each other according to common thematic between networks (collaboration on events, participation on working groups,…) through network correspondents and researchers. 14 | April 2011 Network Support Services
  15. 15. Resources involved Team project : 8 days per month Network Correspondent : 1/2day/month Jurist : 1day/month during 1 year 15 | April 2011 Network Support Services
  16. 16. Where? All the networks are located in Luxemburg All the services are delivered in Luxemburg16 | April 2011 Network Support Services
  17. 17. Pro’s & Cons Pro’s • Peers needs help to create their network and CRP HT needs the networks to improve the base of their innovation projects’ results for the Luxemburg market. • Imply network in the innovation value works thanks to the important work of the network correspondents • Facilities proposed and collaboration for networks with the innovation of their sector. • Connection for a TTO with a specified market to communicate, to collaborate, to valorize. Cons • Quite long to put in place the agreement (respect all the conditions of transparency of a TTO and respect the flexibility of a network) • difficulty to create links between networks (sometimes, some networks accept to open to the others but others not or do not see the benefit of it)17 | April 2011 Network Support Services
  18. 18. Why ? Initiatives for the creation of professional networks flourished in Luxemburg Need of peers to meet up to discuss, exchange, construct and build initiatives for the research and development of projects. Networks are the crossroad of paths between the markets, and the research and development, and are becoming pioneers of innovation for Luxemburg. Proof of high dynamics and motivation. Draw high numbers of people18 | April 2011 Network Support Services
  19. 19. Why?Networks = levers forAmplification of diffusionImpact of innovation on LuxemburgImprovement of innovation projects’ results for the Luxemburg marketTransfer of results and appropriation by the marketMerit the support from the CRP Henri TudorServices proposed free of charge 19 | April 2011 Network Support Services
  20. 20. Outcomes 12 networks Agreement in signature Integration of networks in innovation programs Value added of networks = assets for innovation and transfer Foster collaboration Better knowledge of target markets Annual event to foster collaboration and knowledge between market, research center and networks Integration of networks in the corporate strategy20 | April 2011 Network Support Services
  21. 21. Lessons Learned An advice :  Always keep contact with the networks • to understand their needs • to propose right services, • to foster strong links for innovation collaboration • to better know the market  Imply all stakeholders in the process21 | April 2011 Network Support Services