SMS for Human Rights System

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CHRAGG Presentation during the ICT4Democracy in East Africa Workshop December 2012

Improving Commission’s service delivery to the Citizen, in Tanzania,
WILFRED WARIOBA
Head of Management information
The Tanzania Commission for Human Rights and Good Governance (CHRAGG)

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  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • In order to understand what is available, we started our work with feasibility study –We conducted a study tour
  • We talked with students and teachers
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • The team has been created which will start the process
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • Commissioner jointly with SPIDER supported the project SMS project
  • SMS for Human Rights System

    1. 1. SMS for human rights system Improving Commission’s service delivery to the Citizen WILFRED WARIOBA Head of Management information ICT4Democracy Workshop, December 4-5th ,2012
    2. 2. TanzaniaTanzania is a country located in East Africa, it is Population – 44,841,226 – 2010a Land of Mount Kilimanjaro and Serengeti Rural: Urban – 80%:20%Its has a size – 945,000 sqkms Literacy rate – 60%Neighbours – 8 countries Languages – English and Swahili Tribal dialects – about 120
    3. 3. The CommissionThe Commission for Human Rights and Good Governance(CHRAGG) is an independent government institution.Established as the national focal point institution for thepromotion and protection of human rights and duties aswell as good governance in Tanzania.Commission has about six (6) offices throughout thecountry, serving more than 30 regions, with only 220 staffin total. As mentioned earlier, the country is big withchallenging infrastructure.
    4. 4. SMS for human rights system projectThe Commission this month will be deploying a Shortmessaging System which is embedded to an existingcomputerized Case Management System.This system will enables Citizen to report human rightsviolations from anywhere in the country through the use oftext messages from simple mobile phone.
    5. 5. The project is jointly funded withGovernment of the United Republic ofTanzania and SPIDER –Sweden. Spider isa resource center for ICT for Development(ICT4D).
    6. 6. PROJECT OBJECTIVES To develop and implement short messaging System (SMS) features to an existingComplaint Handling System to allow the citizen to instantly report to the Commissionhuman rights violation and contravention of good governance principles via SMStechnology.To enhance timely access to justiceTo demonstrate that visibility of complaints and citizens are encourages to use rule oflawTo demonstrate the effectiveness of a public-private partnership modelTo make CHRAGG visible
    7. 7. Collaboration with Network –Learning our partner work
    8. 8. Feasibility study
    9. 9. Infrastructure
    10. 10. TestingSMS to 0754460259Total of 888 textmessages have beencommunicated.
    11. 11. SecurityIt is a challenge but …ID No.Time StampPhone NumberStatus (i.e Received or sent?)Message(the actual Message
    12. 12. Challenges includes: -Inadequate budget to carry out the outreach programReluctant from mobile phone vendors to give free toll numberReluctant among staff who are worried about technology changeInadequate working facilities such as computers
    13. 13. Way forward: -Use government budgetTo continue seeking for funds from donorsLast but not least to ensure that the system is full implemented one year afterthe launching !!
    14. 14. LaunchingWe expect to official Launch the systemon 10th of December 2012, This is theHuman Right DayIf we are luck the president will officiateit,
    15. 15. THANK YOU Wilfred WariobaHead of Management information System CHRAGG Wilfred.warioba@chragg.go.tz www.chragg.go.tz

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