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Top 5Social MediaQuestionsAnswers to retaildilemmasJen Augustyn | Partner, The Dealey Group
Timing is everything.        Or is it?Source: KISSmetrics blog
About 6% of all retweets occurs around 5pm.
The best time to share on Facebook is Noon ET.
Your ideal times may be different          because your audience is different.    The best thing for you to do is to keep ...
Why Twitter?Does it work for shopping centers?
Social Media for Security
Social Media for SecurityRoseville Police and Fire departments evacuate the Roseville Galleria after it becameoverwhelmed ...
How can I prepare?
How can Iprepare?•   Have a plan in place for how to respond•   Recommended tools:       Circulate a formal response acti...
How can Iprepare? Social Media Community  Guidelines
Should we add          to ourplan?
Why Pinterest?It’s already a big player.• Third most popular social media site as of April 2012.• The most used social boo...
What’s the ROI?“How do I measure the effect of socialmedia marketing on my business?”
Thank YouJen AugustynThe Dealey Group
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  1. 1. Top 5Social MediaQuestionsAnswers to retaildilemmasJen Augustyn | Partner, The Dealey Group
  2. 2. Timing is everything. Or is it?Source: KISSmetrics blog
  3. 3. About 6% of all retweets occurs around 5pm.
  4. 4. The best time to share on Facebook is Noon ET.
  5. 5. Your ideal times may be different because your audience is different. The best thing for you to do is to keep track yourself.
  6. 6. Why Twitter?Does it work for shopping centers?
  7. 7. Social Media for Security
  8. 8. Social Media for SecurityRoseville Police and Fire departments evacuate the Roseville Galleria after it becameoverwhelmed by people participating in a choral flash mob Monday December 20, 2010.
  9. 9. How can I prepare?
  10. 10. How can Iprepare?• Have a plan in place for how to respond• Recommended tools:  Circulate a formal response action plan  Post official Community Guidelines
  11. 11. How can Iprepare? Social Media Community Guidelines
  12. 12. Should we add to ourplan?
  13. 13. Why Pinterest?It’s already a big player.• Third most popular social media site as of April 2012.• The most used social bookmarking site today.It is all about retail.• Three of the top five categories on Pinterest are: • Gifts • Fashion • Interior Design
  14. 14. What’s the ROI?“How do I measure the effect of socialmedia marketing on my business?”
  15. 15. Thank YouJen AugustynThe Dealey Group

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