Be the first to like this
Passenger journey example
To understand travellers, designers of the ICS combine properties of passengers with infrastructure and environments, they move through, together with tasks to be completed along their path. This produces understanding of the travellers needs in terms of language, understanding of concepts, stress, and more, and allows to establish which, where and when information is needed, and by which means it should be provided. Apart from this, user interaction concepts can be explored through a passenger journey, as this presentation illustrates.
You will see various steps of a passenger journey, appearing needs, encounters with different environments, all having consequences in terms of interaction on an ICS mobile app.