Managing Mindsets October 24, 2011 Danaë Huijser CMC – Culture & Management Consulting Cooperating effectively across cult...
Anticipated outcomes <ul><li>A better understanding of how culture affects cooperation; </li></ul><ul><li>An awareness of ...
My mission
Embracing the power of diversity
What is culture? Defining Culture Culture and Management Styles Social Norms and Values Feel-good Zone
Beliefs Norms Values Behaviour Formality Rituals Language  Food  Dress  Music  Culture Explicit: What we can see Implicit:...
Individual Group Universal Personality Culture Human Nature
Awareness <ul><li>Culture is who you are </li></ul>
The Family: Archetype  of  Teams The family concept crosses cultural borders: Individuality  (uniqueness, rights) Communit...
The Model of Freedom Culture is our feel good zone Where we feel free, within the limitations set by our culture ACTION PR...
Cultural identity Balance rights and duties <ul><li>I have the right to: </li></ul><ul><li>Do things my way </li></ul><ul>...
Cultural Stereotypes: But, both British Disagreement Harmony
What do you think? <ul><li>Communication with a new business relation should be about the business.  </li></ul><ul><li>It ...
Communication in context 0 Action
Leadership styles  Risk taking Responsability Security  100 0 50 Ascribed Achieved
National cultures Netherlands France Germany USA  100 0 50 France Germany Netherlands USA Ascribed Achieved
Business cultures Soldier & stock broker? Pharmaceutic & advertising agency?  100 0 50 Soldier Pharmaceutic Advertising ag...
How would you propose a change in a process that was initiated by the chairperson (“his baby”) if: The chairperson feels h...
Communication in context 0 Process
The Car Accident 50
The Car Accident You are the only witness and your best friend drives the car at 60 km p.h..  Would you testify to the low...
45 70 73 75 90 87 93 S-Korea Japan, Belgium France Spain Germany Netherlands USA Source: Fons Trompenaars - THT Percentage...
Communication in context Decision making Learning style Time perception 0 100 50 Simple Complex
National cultures France Germany Japan UK 0 100 50 UK Germany France Japan Simple Complex
Business cultures HQ & BU? Salesman &  Quality control? 0 100 50 HQ BU Sales QC Simple Complex
Communication in context Rules and exceptions Time perception Decision making Learning style 0 Action Process
The Model of Freedom Culture is our feel good zone Where we feel free, within the limitations set by our culture ACTION PR...
Appreciation <ul><li>Value differences </li></ul>
Role Task Process Action Action Focus on doing <ul><li>Features:  </li></ul><ul><li>Drive to achieve </li></ul><ul><li>Dec...
Complexity of Systems (100) Individuality (100) Community  (100) Achieved Authority   USA USA
 
Process Focus on thinking Task Role Action Process <ul><li>Features:  </li></ul><ul><li>Value discussion and preparation <...
Complexity of Systems (100) Individuality (100) Community  (100) Achieved Authority   France
“ I love my neighbourhood, I clean up”
Action Process Task Focus on me  Role Task <ul><li>Task orientation: </li></ul><ul><li>Focus on individuality: the task de...
Complexity of Systems (100) Individuality (100) Community  (100) Achieved Authority   Netherlands USA
Role Focus on we Action Process Task Role <ul><li>Role orientation: </li></ul><ul><li>Focus on  </li></ul><ul><li>communit...
Complexity of Systems (100) Individuality (100) Community  (100) Achieved Authority   Japan USA
 
 
Authenticity <ul><li>Combine strengths </li></ul>
Culture is learned Culture influences how we  perceive  the world
Creative perception and postponing judgment
Complexity of Systems (100) Individuality (100) Community  (100) Achieved Authority   France USA
Culture A Culture B ADVANTAGE Risk taking, fast decision making ADVANTAGE Details are analysed before decisions are made D...
Culture A Culture B ADVANTAGE Risk taking, fast decision making ADVANTAGE Details are analysed before decisions are made D...
Creativity exercise There are 10 glasses in a row.  The first five glasses are empty and the last five are filled with wat...
Tripple-A formula Be  aware  of your own biases and the advantages of your preferred style Appreciate  other styles as pos...
Danaë Huijser www.cmc-eu.com THANK YOU
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Managing Mindsets - Cooperating effectively across cultures #icca11 MONDAY 24/10/11

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Presentation from Managing Mindsets - Cooperating effectively across cultures held during the 50th ICCA congress. #icca11 MONDAY 24/10/11

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  • Intro CMC and book
  • Personal introduction My mission in life: to help people see the whole elephant
  • My mission in life: to help people see the whole elephant
  • Are we all as unique as we think?
  • Becoming aware of our own cultural bias.
  • 1
  • All cultures have advantages and disadvantages Being accurate is not the same as being complete: try to see the positives
  • Don’t adapt: keep your own cultural strenghts, but try to be open to those of others too
  • Insert basketball movie clip Accurate vs complete
  • Creative perception: letterlijk anders kijken (zie plaatje) Postponing judgment: niet direct oordelen, open staan voor andere manieren van kijken The ability to recognise the tendencies and biases in our own perception, and to learn to observe differently. Another creative skill is postponing judgment (Byttebier et al. 2007). When confronted with a new idea that does not fit our mental maps, we postpone our judgment and ask for more explanation. We actually inhibit our behavioural response, even though we might have strong feelings and thoughts about the idea. This is also a skill CPT-members (that are part of an effective team) are well trained in. As our perceptions are influenced by our social identities, we tend to see reality as we expect it to be; perception consists of information gathered from outside for only 20%, 80% is produced in the brain itself. Creative perception is the ability to recognise the tendencies and biases in our own perception, and to learn to observe differently (Byttebier et al. 2007). When working in a CPT, creative perception is inherent to the team. It is however necessary that differences are recognised, acknowledged and respected, and perceived as a team advantage. Reframing the differences in a way that allows for the opportunity for further cooperation is a challenge to social creativity (Bouwen and Dewulf in Prins et al. 2007), therefore: CPT’s are, by their nature, creative. They are especially good at seeing new opportunities, as they often don’t have the problem of ‘not having a problem’. Different perceptions within the group help to see surrounding opportunities in different perspectives and create ‘problems’.
  • Easy to disagree, more challenging to find advantages, how?
  • Win a book copy! There are 10 glasses in a row The first five glasses are filled with water and the last five are empty How would you create a row of alternating empty and full glasses by only moving two of the glass? A: Take the second and the fourth full glass, and empty the contents into the second and fourth empty glass. Put the now-empty glasses back where they were. Now the glasses alternate between full, empty, full, empty, full, empty, full, empty, full, and empty. You make the rules, and your own limitations!
  • Step out of the autopilot: become aware appreciate the advantages of diversity reconcile strengths (paradox management) -&gt; do not solve the puzzle, manage the paradox
  • Managing Mindsets - Cooperating effectively across cultures #icca11 MONDAY 24/10/11

    1. 1. Managing Mindsets October 24, 2011 Danaë Huijser CMC – Culture & Management Consulting Cooperating effectively across cultures
    2. 2. Anticipated outcomes <ul><li>A better understanding of how culture affects cooperation; </li></ul><ul><li>An awareness of how intercultural relations can be improved; </li></ul><ul><li>Identify skills to build effective working relations across cultures. </li></ul>
    3. 3. My mission
    4. 4. Embracing the power of diversity
    5. 5. What is culture? Defining Culture Culture and Management Styles Social Norms and Values Feel-good Zone
    6. 6. Beliefs Norms Values Behaviour Formality Rituals Language Food Dress Music Culture Explicit: What we can see Implicit: What people believe ???
    7. 7. Individual Group Universal Personality Culture Human Nature
    8. 8. Awareness <ul><li>Culture is who you are </li></ul>
    9. 9. The Family: Archetype of Teams The family concept crosses cultural borders: Individuality (uniqueness, rights) Community (belonging, duties) Authority (responsibility, motivation) Rules (systems, structure)
    10. 10. The Model of Freedom Culture is our feel good zone Where we feel free, within the limitations set by our culture ACTION PROCESS ROLE TASK
    11. 11. Cultural identity Balance rights and duties <ul><li>I have the right to: </li></ul><ul><li>Do things my way </li></ul><ul><li>Speak up </li></ul><ul><li>Look after myself </li></ul><ul><li>Decide for myself </li></ul><ul><li>We have a duty to: </li></ul><ul><li>Be disciplined </li></ul><ul><li>Conform </li></ul><ul><li>Look after each other </li></ul><ul><li>Share responsibility </li></ul>Task Role
    12. 12. Cultural Stereotypes: But, both British Disagreement Harmony
    13. 13. What do you think? <ul><li>Communication with a new business relation should be about the business. </li></ul><ul><li>It is best to be straight to the point, to be direct, because that is most efficient. </li></ul><ul><li>It saves time because all expectations are clear from the start, for all parties involved. </li></ul>
    14. 14. Communication in context 0 Action
    15. 15. Leadership styles Risk taking Responsability Security 100 0 50 Ascribed Achieved
    16. 16. National cultures Netherlands France Germany USA 100 0 50 France Germany Netherlands USA Ascribed Achieved
    17. 17. Business cultures Soldier & stock broker? Pharmaceutic & advertising agency? 100 0 50 Soldier Pharmaceutic Advertising agency Stock broker Ascribed Achieved
    18. 18. How would you propose a change in a process that was initiated by the chairperson (“his baby”) if: The chairperson feels he has authority based on his success (achieved status)? And what would you do differently if: The chairperson feels he posseses a ‘Natural Authority’ (ascribed status)? Discussion Technical Achieved Natural Ascribed
    19. 19. Communication in context 0 Process
    20. 20. The Car Accident 50
    21. 21. The Car Accident You are the only witness and your best friend drives the car at 60 km p.h.. Would you testify to the lower figure? 50
    22. 22. 45 70 73 75 90 87 93 S-Korea Japan, Belgium France Spain Germany Netherlands USA Source: Fons Trompenaars - THT Percentages saying: will not testify to lower figure
    23. 23. Communication in context Decision making Learning style Time perception 0 100 50 Simple Complex
    24. 24. National cultures France Germany Japan UK 0 100 50 UK Germany France Japan Simple Complex
    25. 25. Business cultures HQ & BU? Salesman & Quality control? 0 100 50 HQ BU Sales QC Simple Complex
    26. 26. Communication in context Rules and exceptions Time perception Decision making Learning style 0 Action Process
    27. 27. The Model of Freedom Culture is our feel good zone Where we feel free, within the limitations set by our culture ACTION PROCESS ROLE TASK
    28. 28. Appreciation <ul><li>Value differences </li></ul>
    29. 29. Role Task Process Action Action Focus on doing <ul><li>Features: </li></ul><ul><li>Drive to achieve </li></ul><ul><li>Decisive </li></ul><ul><li>Fast: time is money </li></ul><ul><li>Mistakes happen </li></ul><ul><li>Risk taking </li></ul><ul><li>Tangible and visible results count </li></ul><ul><li>Future oriented </li></ul>
    30. 30. Complexity of Systems (100) Individuality (100) Community (100) Achieved Authority USA USA
    31. 32. Process Focus on thinking Task Role Action Process <ul><li>Features: </li></ul><ul><li>Value discussion and preparation </li></ul><ul><li>Careful decision making, analytic </li></ul><ul><li>Drive to prevent mistakes </li></ul><ul><li>Time is an investment </li></ul><ul><li>Past oriented </li></ul><ul><li>The (intellectual) process counts </li></ul>
    32. 33. Complexity of Systems (100) Individuality (100) Community (100) Achieved Authority France
    33. 34. “ I love my neighbourhood, I clean up”
    34. 35. Action Process Task Focus on me Role Task <ul><li>Task orientation: </li></ul><ul><li>Focus on individuality: the task defines the relationship </li></ul><ul><li>Features: </li></ul><ul><li>Direct style of communication </li></ul><ul><li>Personal responsibility </li></ul><ul><li>Focus on rights </li></ul><ul><li>Belief in equality: “you may be different, but not ‘better’ than me” </li></ul>
    35. 36. Complexity of Systems (100) Individuality (100) Community (100) Achieved Authority Netherlands USA
    36. 37. Role Focus on we Action Process Task Role <ul><li>Role orientation: </li></ul><ul><li>Focus on </li></ul><ul><li>community </li></ul><ul><li>Features: </li></ul><ul><li>Clear role </li></ul><ul><li>Focus on duties and responsibilities </li></ul><ul><li>Quality and discpline count </li></ul><ul><li>Conflicts are perceived as disruptive </li></ul><ul><li>Indirect and formal communication </li></ul>
    37. 38. Complexity of Systems (100) Individuality (100) Community (100) Achieved Authority Japan USA
    38. 41. Authenticity <ul><li>Combine strengths </li></ul>
    39. 42. Culture is learned Culture influences how we perceive the world
    40. 43. Creative perception and postponing judgment
    41. 44. Complexity of Systems (100) Individuality (100) Community (100) Achieved Authority France USA
    42. 45. Culture A Culture B ADVANTAGE Risk taking, fast decision making ADVANTAGE Details are analysed before decisions are made DISADVANTAGE Making mistakes is part of the game DISADVANTAGE Relatively slow process
    43. 46. Culture A Culture B ADVANTAGE Risk taking, fast decision making ADVANTAGE Details are analysed before decisions are made DISADVANTAGE Making mistakes is part of the game DISADVANTAGE Relatively slow process
    44. 47. Creativity exercise There are 10 glasses in a row. The first five glasses are empty and the last five are filled with water. How would you create a row of alternating empty and full glasses by only moving two of the glasses?
    45. 48. Tripple-A formula Be aware of your own biases and the advantages of your preferred style Appreciate other styles as possible ways to success: what you perceive as right does not make someone else’s perception wrong. Try not to judge. Remain authentic : adopt, don’t adapt.
    46. 49. Danaë Huijser www.cmc-eu.com THANK YOU

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