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Corrective Action: The Heart of Continuous QualityIBS AmericaTHE PRODUCTIVITY ADVANTAGE
Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes...
What is CAPA?           Method to communicate, evaluate, analyse, resolve           current and potential problems in pro...
7 Steps of an Effective CAPA                Analyze Data                        Customer Complaints                     ...
7 Steps of an Effective CAPA                Get to the Root Cause                        Design                        ...
7 Steps of an Effective CAPA               Communicate changes to appropriate personnel                        Process c...
Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes...
How Does CAPA Support the Organizations Initiatives?                                                                Qualit...
Operational Management               New Product        Refine processes               Introduction       Asset Performan...
Users     Do Jobs Correctly        Work instruction change notification     Efficiency               Communicate new t...
Strategy           Alignment with Executive and            Operational Strategies and                      Plans          ...
Example 1          Top Management               Increase                                       Market Share              ...
Example 2         Top Management                   Increase                                             EPS              ...
Example 3                                     Reduce           Top Management           Liability                      Pr...
INPUTS are Varied and Many….                  •    Inspection Analysis                                                    ...
CAPA Functionality                                          Workflows                        Internal / External Assignm...
System Functionality       Document Integration       Alerts and Escalations       Security       Flexibility       N...
Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes...
Corrective Actions     Compliant ProIBSTHE PRODUCTIVITY ADVANTAGE
Corrective and Preventive Action                          The bedrock of a                          healthy quality system...
Energy Management as Part of a Total Solution© IBS, 2006   Page 21                 IBS Overview             THE PRODUCTIVI...
Integrated Functionality© IBS, 2006   Page 22                      IBS Overview   THE PRODUCTIVITY ADVANTAGE
High Level Approach to Corrective Action© IBS, 2006   Page 23                    IBS Overview          THE PRODUCTIVITY AD...
CAPA© IBS, 2006   Page 24          IBS Overview   THE PRODUCTIVITY ADVANTAGE
Information is Power                                                 Effective                                            ...
Thank You! Questions?      IBS America, Inc.      www.ibs-us.com      (781) 862-9002       PRESENTER: Tim Gamble – tim.gam...
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Corrective Action – The Heart of Continuous Quality

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In the latest managing continuous improvement webinar from IBS America, Inc., attendees learned how to use Corrective Actions to improve quality, enhance interdepartmental communications, and increase customer satisfaction.

In this webinar, we covered:

-Why Corrective Actions are important
-How to get the entire enterprise involved
-What tools you can use to manage the process

Visit the IBS Blog for more information and to register for our next webinar:
http://info.ibs-us.com

Published in: Business, Technology

Corrective Action – The Heart of Continuous Quality

  1. 1. Corrective Action: The Heart of Continuous QualityIBS AmericaTHE PRODUCTIVITY ADVANTAGE
  2. 2. Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes a Good System CAPA Solutions Demonstration Q&A – 10 minutes IBS Overview THE PRODUCTIVITY ADVANTAGE
  3. 3. What is CAPA? Method to communicate, evaluate, analyse, resolve current and potential problems in products, materials, processes, suppliers.  Key tactic in continuous improvement  Tool for cost reduction Provides foundation for increased customer satisfaction and market share© IBS AG Slide 3 IBS Overview THE PRODUCTIVITY ADVANTAGE
  4. 4. 7 Steps of an Effective CAPA  Analyze Data  Customer Complaints  Inspection Information  Supplier Performance  Legal Issues  Employees  Identify Appropriate Actions  Clear step by step plan  Risks, Impact© IBS AG Slide 4 IBS Overview THE PRODUCTIVITY ADVANTAGE
  5. 5. 7 Steps of an Effective CAPA  Get to the Root Cause  Design  Materials  Process  Training  Multiple  Validate Actions  Measure effectiveness  Did it help?  Adjust actions based on findings  Rethink processes© IBS AG Slide 5 IBS Overview THE PRODUCTIVITY ADVANTAGE
  6. 6. 7 Steps of an Effective CAPA  Communicate changes to appropriate personnel  Process changes  Training changes  Material changes  Management Review  Management is aware of issues  Management signs off on CARS/PARS© IBS AG Slide 6 IBS Overview THE PRODUCTIVITY ADVANTAGE
  7. 7. Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes a Good System CAPA Solutions Demonstration Q&A – 10 minutes IBS Overview THE PRODUCTIVITY ADVANTAGE
  8. 8. How Does CAPA Support the Organizations Initiatives? Quality Systems act Market Higher Quality = EPS / like levers to reduce cost Share Higher Market Share Shareholder Value Sustainability Compliance To Standards Manage Liability Records, Controls Schedules, Training and Verifiable Proof© IBS AG Slide 8 IBS Overview THE PRODUCTIVITY ADVANTAGE
  9. 9. Operational Management New Product  Refine processes Introduction Asset Performance  Increase productivity Operating Budget vs.  Reduce scrap and rework Plan Operating Margins  Lower Costs vs. Plan Employee Safety &  Prevent Accidents Asset Protection Compliance to  ISO & Governmental Standards© IBS AG Slide 9 IBS Overview THE PRODUCTIVITY ADVANTAGE
  10. 10. Users  Do Jobs Correctly  Work instruction change notification  Efficiency  Communicate new training needed  Know How  Best Practices  Safety  Videos / Graphics / Pictures  Input / Feedback  Handling and safety info changes  Corrective and Preventative action requests IBS Overview THE PRODUCTIVITY ADVANTAGE
  11. 11. Strategy Alignment with Executive and Operational Strategies and Plans IBS Overview THE PRODUCTIVITY ADVANTAGE
  12. 12. Example 1  Top Management Increase Market Share NewOperational Product Products / IncreaseManagement Quality Production Features  Analyze Data  Analyze Process Data  Less Rework  Identify Issues  Identify Issues  Less Scrap  Fix Problems  Fix Problems  Less Labor  Increased Quality  Improve Efficiency  Increase Throughput and Initial Quality IBS Overview THE PRODUCTIVITY ADVANTAGE
  13. 13. Example 2  Top Management Increase EPS Reduce Increase Increase Warranty Margin Throughput Costs  Indentified Problems  Reduce Scrap  Increase Productive Time  Quickly Fix  Reduce Labor  Decrease Non-  Reduce # of  Reduce Rework Productive Activities Problems in cost hands IBS Overview THE PRODUCTIVITY ADVANTAGE
  14. 14. Example 3 Reduce  Top Management Liability Product OH&S  Preventative  Preventative  Corrective  Corrective IBS Overview THE PRODUCTIVITY ADVANTAGE
  15. 15. INPUTS are Varied and Many…. • Inspection Analysis • Non-Conforming Material • Employee • Government Suggestions Regulations • Supplier • Compliance Issues • Audits Issues • Change • Customer Requests Complaints IBS Overview THE PRODUCTIVITY ADVANTAGE
  16. 16. CAPA Functionality  Workflows  Internal / External Assignments  Containment  Evaluate / Remodel / Long Term  Containment  Root Cause Problem Solving  Review and Verification  Management Review IBS Overview THE PRODUCTIVITY ADVANTAGE
  17. 17. System Functionality  Document Integration  Alerts and Escalations  Security  Flexibility  Notifications  Communication  Change Procedures  Documentation  Workflow  Audit Trail IBS Overview THE PRODUCTIVITY ADVANTAGE
  18. 18. Agenda and Introduction Agenda and Introduction What is CAPA & 7 Essentials of CAPA Getting Management Buy-In / What Makes a Good System CAPA Solutions Demonstration Q&A – 10 minutes IBS Overview THE PRODUCTIVITY ADVANTAGE
  19. 19. Corrective Actions Compliant ProIBSTHE PRODUCTIVITY ADVANTAGE
  20. 20. Corrective and Preventive Action The bedrock of a healthy quality system A barometer of system health Mitigates risk Assures control© IBS, 2006 Page 20 IBS Overview THE PRODUCTIVITY ADVANTAGE
  21. 21. Energy Management as Part of a Total Solution© IBS, 2006 Page 21 IBS Overview THE PRODUCTIVITY ADVANTAGE
  22. 22. Integrated Functionality© IBS, 2006 Page 22 IBS Overview THE PRODUCTIVITY ADVANTAGE
  23. 23. High Level Approach to Corrective Action© IBS, 2006 Page 23 IBS Overview THE PRODUCTIVITY ADVANTAGE
  24. 24. CAPA© IBS, 2006 Page 24 IBS Overview THE PRODUCTIVITY ADVANTAGE
  25. 25. Information is Power Effective anticipatory Reports & remedial & management CAPA decisions Analysis Data© IBS, 2006 Page 25 IBS Overview THE PRODUCTIVITY ADVANTAGE
  26. 26. Thank You! Questions? IBS America, Inc. www.ibs-us.com (781) 862-9002 PRESENTER: Tim Gamble – tim.gamble@ibs-ag.com (781) 862-9002 ext. 137 Quality Management 2.0 http://info.ibs-us.com @IBSAmerica IBS Overview THE PRODUCTIVITY ADVANTAGE

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