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The Evolving Nature of Application & ServiceManagement in Cloud & Shared IT Infrastructures         Visibility. Control. A...
Agenda1   IT’s Transformation to Shared Infrastructure2   Intelligently Managing your Transformation          Infrastruct...
1   IT’s Transformation to Shared Infrastructure                                                   3
Integrated service management supports successful ITtransformation to cloud & shared infrastructure           VISIBILITY  ...
Common questions from customers during their IT transformationto cloud & shared infrastructure         Infrastructure     ...
Evolving operations managementCloud drives increased need to manage at the application and service level                  ...
Evolving operations managementCloud requires broadening management focus beyond availability     Attaining the true econom...
2   Intelligently Managing your Transformation                                                 8
Manage and optimize performance of your cloud & sharedinfrastructureGreater visibility to cloud health • Track cloud servi...
Holistically monitor cloud & virtualized resources across thecompute-storage-network infrastructure in a single dashboard ...
Meeting the challenges of a dynamic infrastructure with event management                                                  ...
Costs of poor performing applications are sky-rocketing…                                                                ““...
IBM SmartCloud Application Performance Management providesthe actionable insights required to optimize performance,manage ...
Dramatically simplified visibility into the application environment Take the guesswork out of end user experience  manage...
Analytics to proactively mitigate risk, attain insights to optimizeoperations, and reduce cost of ownership               ...
Business Service Management  Collaborative management of services, applications and the IT infrastructure  based on busine...
Business Service Management brings clear consistent cross-organizational data views & metrics               IT Operations ...
Intelligently control complexity & rapid change with SmartCloudControl Desk                                               ...
IBM SmartCloud Control Desk holistically controls complexservice management processes  Incident Management: Restore norma...
Enterprises are seeing concrete ROI with service managementsolutions201%                                 30 - 40%         ...
Integrated IBM solutions for end-to-end service management Ensure performance across          MAINFRAME          CONTINUOU...
IBM service management solutionsThe integrated management platform to support your IT transformation to cloud   Attaining ...
IBM management solutions are the market and industry leader                                                               ...
3   Next Steps                 24
www.ibm.com
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The Evolving Nature of Application & Service Management in Cloud & Shared IT Infrastructures

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Sapm messaging deck.pptx v4

  1. 1. The Evolving Nature of Application & ServiceManagement in Cloud & Shared IT Infrastructures Visibility. Control. Automation.TM © 2012 IBM Corporation
  2. 2. Agenda1 IT’s Transformation to Shared Infrastructure2 Intelligently Managing your Transformation  Infrastructure Monitoring  Event Management  Application Performance Management  Business Service Management  Control Desk3 Next Steps 2 2
  3. 3. 1 IT’s Transformation to Shared Infrastructure 3
  4. 4. Integrated service management supports successful ITtransformation to cloud & shared infrastructure VISIBILITY CONTROL AUTOMATION See and understand your Transform and adopt while Achieve greater efficiency & quality by business in real-time limiting risk standardizing best practices Business Services & Assets Transitioning to Converging Leveraging Addressing data Smarter, flexible Digital & Mobile & Web growth, threats, infrastructures Physical Assets Endpoints & compliance 4
  5. 5. Common questions from customers during their IT transformationto cloud & shared infrastructure Infrastructure Line of Teams Business Teams How can I monitor availability How can I manage services and manage capacity of and the underlying IT & dynamic IT infrastructure, network infrastructure events, networks, & highly based on business priorities virtualized environments? and with business context? Operations Teams Operations Teams How can I monitor, optimize, and analyze application performance, transactions, and processes end-to-end? 5
  6. 6. Evolving operations managementCloud drives increased need to manage at the application and service level Business Service Performance Application Capacity Utilization Infrastructure Composition Availability “Classic” IT Highly Virtualized Cloud-enabled PaaS • Heterogeneous Infrastructure • Heterogeneous Middleware • Standardized Middleware • Heterogeneous Middleware • Standardized Infrastructure • Standardized Infrastructure 6
  7. 7. Evolving operations managementCloud requires broadening management focus beyond availability Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to application and service management Management Facets in the Cloud AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY Ensure constant Discover in real-time Holistic performance Optimize the use of your Proactively manageinfrastructure availability as application infrastructure and management of limited resources to capacity to meet yourdemand constantly shifts in application dependencies, as composite applications maximize efficiency, needs today while dynamic environments they change regularly in across your multi-platform minimize CAPEX costs, confidently understanding cloud & shared environments hybrid environment to without risking over and supporting your ensure strong end user utilization needs tomorrow experience Smarter Planet VISIBILITY CONTROL AUTOMATION Predict & resolve application Effectively manage application Scale to peaks in demand while problems before client impact changes, compliance & risk reducing administrative costs 7
  8. 8. 2 Intelligently Managing your Transformation 8
  9. 9. Manage and optimize performance of your cloud & sharedinfrastructureGreater visibility to cloud health • Track cloud service levels, performance, and predict cloud problems before clients are SmartCloud Monitoring impacted • Understand performance and capacity today, and know what it will look like months from now Increased Density Performance Optimization Dashboards Analytics CapacityLower total cost of operations Health • Optimize workload placement to wring maximum Reduced Risk utilization and performance out of your cloud investment Minimized Outages • Freedom from expensive hypervisor or OS lock-in with a heterogeneous cloud infrastructure Optimized Workload monitoring solution Placement Improved ServiceOptimize cloud performance Levels • Built-in performance analytics for right-sizing of virtual machines and resource optimization in the cloud • Real-time proactive alerts to identify and fix Virtual Machines | Storage | Networks problems quickly 9
  10. 10. Holistically monitor cloud & virtualized resources across thecompute-storage-network infrastructure in a single dashboard OS: OS metrics provide process data;Hypervisor: Cluster, Host, VM utilization seen only from perspective of theCPU/Memory metrics, Guest/VM.Datastore usage, NIC,vSwitch, metrics Storage: Provides health on physical storage; storage analysisNetworkDevice orTivoli NetworkManager:Physical Switch& portmonitoring Hardware: provides detailed health on hardware. Some HW events surfaced in Virtual Center 10
  11. 11. Meeting the challenges of a dynamic infrastructure with event management  Maximize Service Availability. Leverage hundreds of out-of-the-box integrations, with included domain Market Leading intelligent event reduction rules, to manage end-to-Event Consolidation, Correlation & end infrastructure status and health with real-time Analysis data access, from virtually any data source across organizational boundariesTransportation Facilities Production IT Hardware NetworkAssets Equipment & Software  Reduce Operational Costs. Consolidate operations tools and management sources into a single pane-of- glass providing operational and management dashboards across the managed infrastructure. More smart assets  Improve Staff Productivity. Utilize normalization, Greater complexity Escalating event volumes de-duplication, aggregation, and correlation capabilities, as well as time, device, and service based event reductions.  Minimize human intervention. Exchange information between peer systems and automate maintenance actions and procedures.  Increase Confidence. Leverage proven availability and reliability that scales from the smallest to largest environments with trusted system redundancy, failover and security.
  12. 12. Costs of poor performing applications are sky-rocketing… ““Nearly 60% of survey respondents .. issues with application performance reported the inability to identify issues are impacting corporate revenues by up before end users are impacted…” to 9%.” “Poor application performance translates to lost “Poor application performance translates to lost revenue, revenue, research shows”, Network World research shows”, Network World “Organizations spend 54% of each outage detecting and identifying.” – EMA Decreasing IT Operational Costs by Accelerating Problem Resolution, EMA 12
  13. 13. IBM SmartCloud Application Performance Management providesthe actionable insights required to optimize performance,manage risk, and reduce costs in your application environment Application End User Transaction Deep Predictive Discovery Experience Tracking Dive Analytics Visibility into Transaction Rapid problem Domain-specific Proactive Management application performance isolation through operations tools to reduce outages & resource monitoring to ensure transaction for diagnosis and improve business dependency SLA compliance path analysis repair performance  shared data & common services  Understand Drill into application an issue Follow See dependencies See steps changingthe end-user across the workloads experience cloud Mobile devices & Highly virtualized applications, Private, public & smart endpoints storage & networks hybrid clouds 13
  14. 14. Dramatically simplified visibility into the application environment Take the guesswork out of end user experience management with smart drill downs Easy to understand dashboards track availability, performance, and capacity Role-specific screens for both Operators and Application Development teams Built on best practices, yet easily customizable with a wide variety of widgets Runs on smart devices 14
  15. 15. Analytics to proactively mitigate risk, attain insights to optimizeoperations, and reduce cost of ownership Predictive Analytics enables forecasting and trending to provide foresight in resource demand, capacity & Self-learning availability and clarify potential risks. Notice problems capabilities to sooner and automatically more accurately adapt to change Dynamic Threshold management to adjust policies in-line with seasonal variations. Reduce false Leveraging analytics Automated Simple ad-hoc and scheduled Reporting alerts to lower for problem threshold setting management for quicker to enable comparison of multiple metrics avoidance & costs capacity planning deployment and data-sources Provide holistic and accurate diagnosis by using guiding technology with behavioral learning capabilities. Performance Detect capacity trending to plan issues prior to for growth business impact Advanced correlation and pattern recognition to identify and resolve complex and undetectable events in real- time. 15
  16. 16. Business Service Management Collaborative management of services, applications and the IT infrastructure based on business prioritization and impact Business Service Business Business and IT Business Visibility Health Alignment Impact Service Layer Integrated KPIs for services, Shared view, Service impact service views, understand aligned planning, detection, role-based financial impacts collaborative response dashboards relationships prioritization for ITApplication Layer Application End User Transaction Deep Predictive Discovery Experience Tracking Dive AnalyticsService Visibility Service Health Service Alignment Service Impact• Role based dashboards  Understand the financial  Management of the  Real-time service impact• Integrated service views impacts underlying applications and detection• Fully End-to-End  Representative KPI’s to infrastructure of that service  Dynamic view definitions reflect the health of a  Facilitate a collaborative between IT and business service relationship around the business service 16
  17. 17. Business Service Management brings clear consistent cross-organizational data views & metrics IT Operations Views Business Application Views Data , events, metrics Dashboard only shows on operations views key data LOB Owner IT Ops Mgr Line up with Business (Kathryn) requires (Doug) Application Views LOB Owner (Kathryn) Common data populated across Persona Dashboards SD Analyst all levels in sync Dashboard only shows App key data App Owner Owner/SME (Miki) (Miki) requires IT (L1/L2) Operato Common data r populated across Annette Persona Dashboards All levels in sync Dashboard only shows Network key data Network Storage Storage Eng SMEs (Jim) Engineer requires IBM Confidential
  18. 18. Intelligently control complexity & rapid change with SmartCloudControl Desk Service Mobile IT Staff Users Desk workers  Automates control of service incidents and changes; standardized Adaptive User Interface governance procedures help bridge departmental silos End-to-End Processes  Controls risk & cost leveraging Analytics and Reporting automated impact analysts & reports Service Change, IT Asset Desk & Config,  Collaborative, role-based usability, Catalog Management Release with access from anywhere at anytime (mobile) Common Runtime & Services  Available in a broad set of delivery models including traditional on- premise, VM image, and SaaS Federated Resource Data  A unified, lower cost solution for Virtualized Cloud Services IT assets Smart Assets controlling the complexities of assets multiple, concurrent ITIL processes
  19. 19. IBM SmartCloud Control Desk holistically controls complexservice management processes  Incident Management: Restore normal service operation Business Outcomes quickly  Up to 40% more efficient cross functional processes  Reduce Problems: Resolve the root causes of incidents to controlling service requests, configuration and minimize impact and prevent recurrence maintenance planning  Procurement: Creation, routing and management of requests, purchase orders, contracts and terms and  Up to 60% increase in service request responsiveness to problems and user issues conditions  Financial and Licenses: Usage accounting and chargeback,  Up to 70% reduction in change-related outages by investment planning. Auditable, license T&Cs increasing efficiency and reducing mean time to repair  IT Assets: Inventory, financial, and contractual functions to  Reduces TCO by using one unified solution to license, support strategic decisions install and manage multiple ITIL processes under one  Configuration: Management and traceability of every aspect price point of a configuration  Release: Verifies license, test and version status of services or assets introduced into the infrastructure  Change: Standardized procedures for efficient handling of all Client Success changes  Major energy utility uses SmartCloud Control  Service Requests: Single point of entry for handling incidents Desk to manage assets, service requests and and requests changes across the whole enterprise  Better process linkages close 40% of tickets within 2 hours and resolves 85% of issues without escalation
  20. 20. Enterprises are seeing concrete ROI with service managementsolutions201% 30 - 40% 98% Return on investment Reduction in outages Improved SLA levelsIBM’s Integrated Service “Outages have been reduced by “Before there was noManagement solution for 30% to 40% at a minimum. […] guaranteed turnaround timeapplication availability, service we can react much faster than from the help desk,” saysrequest fulfillment and before. […] many times a problem Shah. “Now with promisedmanagement, and provisioning was found before it hit our clients. turnaround times being metand discovery management helps With ITM, you can integrate with fewer resources, we’vean international vehicle different monitoring clients into a improved SLA [service levelmanufacturer slash IT costs by central monitoring system. You agreement] levels by 98nearly $25 million over five years can centralize your processes and percent.”- Leading vehicle manufacturer management team. That’s good - Syed Asif Shah, CIO, CDC savings on the human resources side, you can do centralization.” – Lajos Tancsik, head of IT operations, CIB Bank 20
  21. 21. Integrated IBM solutions for end-to-end service management Ensure performance across MAINFRAME CONTINUOUS Rapid deployment of new your mainframe platforms MANAGEMENT SERVICE DELIVERY services WORKLOAD Automated recovery and optimized workload Control virtual IMAGE SCHEDULING & scheduling image sprawl. MANAGEMENT VISIBILITY AUTOMATION CONTROL Automated CHANGE & Ensure compliance deployment of PROVISIONING CONFIGURATION and control changevirtual machines MANAGEMENT AUTOMATION Manage network Centrally manage NETWORK & SERVICE CONTROL DESK expansion from cloud &service issues, change, ASSURANCE mobile growth and usage. 21
  22. 22. IBM service management solutionsThe integrated management platform to support your IT transformation to cloud Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to application and service management Management Facets in the Cloud AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY Smarter Planet VISIBILITY CONTROL AUTOMATION Predict & resolve application Effectively manage application Scale to peaks in demand while problems before client impact changes, compliance & risk reducing administrative costs 22
  23. 23. IBM management solutions are the market and industry leader 5 of 5 Top global investment banksGartner Magic Quadrant Leadership:  Business Service Management  APM  IT Service Management Support 8 of 10 Top insurance companies  IT Event Correlation & Analysis ToolsStrong Positive in Gartner Market Scope:  Data Canter Automation  Network Configuration & Change Management 9 of 10 Top wholesale banks 7 of 10 Top automakers EMA Radar Leadership:#1 in Overall Service Assurance,  APM for Cloud Services: BestFault and Event Management,Performance Monitoring Cloud Vision & Design; Value Leader Multi-Component APM 14 of 20 Top financial services Solutions  Business Service Mgmt: Service Impact: Strong Value, Best Business Impact IDC Market Share: Industry leading solution  #1 Overall System and Network Management  #1 Performance Management  #1 Event Management Extensive customer base  #1 Network Management Software 23
  24. 24. 3 Next Steps 24
  25. 25. www.ibm.com

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