Railroad Asset Management and Reservation Systems: IBM Travel And Transportation Framework
IBM Software TransportationIBM Travel and TransportationFramework for railroads
2 IBM Travel and Transportation Framework for railroadsRailroads and the smarter planet Building a framework for growthTransportation is the circulatory system of our economy. Essen- The IBM Travel and Transportation Framework is a combina-tially all tangible goods — food, clothing, medicine, fuel and tion of IBM software products and assets that, together withconsumer products — have been transported to us from some- IBM’s experience providing solutions to the rail industry, offerswhere else. This ecosystem of vehicles, infrastructure and a platform for a family of solutions. The framework can enableterminals is undergoing dramatic changes driven by a world- railroads to address the needs of complex sales and deliverywide population explosion, urbanization, globalization and channels, optimize passenger and freight operations, and bettertechnological innovation. Today, the world’s railroads carry manage their extensive assets to deliver on the promise of a morebillions of tons of freight and tens of billions of passengers efficient, safe and secure freight and traveler experience. Theeach year — and the demand is steadily increasing. But rail- framework is open standards based and built on commonroads today are challenged by an aging infrastructure, a wide software building blocks. It is designed to support advancedvariety of geographically dispersed assets that must be man- information management, analytics, automation and integra-aged, and traditional business practices that lead to inefficien- tion of processes such as reservations; multichannel sales andcies and bottlenecks. service; asset management; operation control; and safety, security, and surveillance.By taking a smarter approach, by marrying digital technologywith physical infrastructure, railroads can capitalize on change Addressing the business challenges ofand create new opportunities. To do this, they must more accu- today’s rail systemsrately predict demand and optimize capacity, assets and infrastruc- The IBM Travel and Transportation Framework focuses onture. They must improve the end-to-end passenger experience. five key business domains that are specific to passenger andThey need to increase operational efficiency, and finally, rail- freight rail systems.roads must assure passengers and government regulators thatoperations are safe and secure. • Reservation system modernization: IBM provides innovative tools to modernize core reservation systems. We can help railroads create a highly reliable, performance-optimized reservation system that can help them deliver a wide variety of innovative customer services while modernizing their pricing and service models. IBM’s approach to modernizing reservation systems is aligned with widely accepted industry standards. • Multichannel sales and service: The framework can help railroads provide a more seamless customer experience across pretravel sales channels and on-trip touch points by creating a “single view” of a passenger. The single view is accomplished by integrating information from disparate data sources and making it available to customer-centric processes.
IBM Software 3• Asset optimization: The framework provides the capability This incremental path to modernization, built on open standards for railroads to better manage capital assets throughout their and the collaboration, optimization and analytical capabilities revenue-producing life cycle, including acquisition, utilization, needed to integrate with your existing applications, can lower maintenance, repair, overhaul and disposition. Assets can costs and reduce risk while improving the speed, safety, reli- include rolling stock, locomotives and right-of-way equip- ability and profitability of today’s global rail systems. ment such as signals and facilities.• Operations control systems: The framework provides solu- For more information tions that can help railroads improve operational effectiveness To learn more about the IBM Travel and Transportation and reduce environmental impact through better planning of Framework, please contact your IBM sales representative or schedules, load plans, facilities, crews and equipment. For rail- IBM Business Partner, or visit: roads, this includes optimizing rolling stock and crews. The solutions use business rules and business intelligence tools for ibm.com/software/industry/transportation decision support.• Security, safety and surveillance: The framework can help railroads integrate data from video and other monitoring devices and apply advanced analytics to improve security, reduce security overhead and move from a reactive to a more proactive response.Addressing the challenges of the modernrailroadThe IBM Travel and Transportation Framework can help railcompanies transform the way they operate their business, fromthe rail yard to the station, from the most isolated section oftrack to the back office. A scalable, modular, integrated plat-form built on industry standards, it enables rail companies tostart by solving a particular business problem in one of the fivedomains — for example, reservation system modernization —and then move on to execute a multichannel sales and servicesystem that enables a single view of the passenger. By leveragingthe first project to develop a second, then a third and so on,economies of scale are achieved.