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IBM Software Day 2013. A mandate for leadership

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IBM Software Day 2013. A mandate for leadership

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IBM Software Day 2013. A mandate for leadership

  1. 1. A Mandate forLeadership
  2. 2. Bete DemekeGeneral Manager, SoftwareIBM Growth M arkets
  3. 3. Within our transforming landscape, we see four major trends Increased globalization Social impact The shift from domestic Mobility and social to global is being networking are key propelled by economic drivers to innovate new Crisis, unlike anything business models. we have seen before. Data explodes Consumers are seizing control Big Data and analytics People increasingly will be a key connect with each other differentiator. Driven by to exchange information increasing use the mobile internet and video.IBM Software Day 2013 #IBMSWDay2013
  4. 4. CEOs view of external forces impacting the organization 2004 2006 2008 2010 2012 1 1 1 1 1 Technology factors 2 2 2 2 2 People skills 3 3 3 3 3 Market factors 4 4 4 4 4 Macro-economic factors 5 5 5 5 5 Regulatory concerns 6 6 6 6 6 Globalization 7 7 7 7 7 Socio-economic factors 8 8 8 8 8 Environmental issues 9 9 9 9 9 Geopolitical factorsIBM Software Day 2013 #IBMSWDay2013 Source: IBM Global CEO Study 2012
  5. 5. Growth market perspective of external forces Where CEOs in mature markets identify technology as the most important external force, in growth markets people skills are # 1 2012 Growth Markets Mature Markets 2004 2006 2008 2010 2012 People skills Technology factors 1 1 1 1 1 Technology factors 2 2 2 2 2 People skills Market factors People skills 3 3 3 3 3 Market factors Macro-economic factors Market factors 4 4 4 4 4 Macro-economic factors 5 5 5 5 5 Regulatory concerns Technology factors Macro-economic factors 6 6 6 6 6 Globalization Regulatory concerns Regulatory concerns 7 7 7 7 7 Socio-economic factors 8 8 8 8 8 Environmental issues Socio-economic factors Globalisation 9 9 9 9 9 Geopolitical factors Globalisation Socio-economic factors Environmental issues Environmental issues Geopolitical factors Geopolitical factorsIBM Software Day 2013 #IBMSWDay2013
  6. 6. CEOs will create more economic value by cultivating new connections within and across three domains Organisational openness introduces new opportunities to create value through employee collaboration Differentiate through better data access, insight and translation into actions Partner for innovation, disrupt, and derive revenue from new sourcesIBM Software Day 2013 #IBMSWDay2013
  7. 7. CEOs will create more economic value by empowering employees through values 76% of CIOs of MEA rate68% of MEA CIOs say “internal building “people skills” as topcommunication and collaboration” is priority over the next fiveof great importance, five points years…which is ten pointsmore than the global average. higher than the global average. “We need to invest in our people to be prepared for the coming complexity; not only in skills but in attitude, communication and capabilities.” Chemicals & Petroleum CIO, UAEIBM Software Day 2013 #IBMSWDay2013
  8. 8. Engaging employees through values IBM Collaboration with one simple click and the 4000 + IBM ability to build social communities both inside and outside the organisation to increase collaborate customer loyalty and speed business results. IBM Connections is available both on premise and in the cloud. Through IBM Connections, generating 35 million 67,000 communities have been developed, instant message chats. 475,000 files shared globally have generated more than 9 million downloads...IBM Software Day 2013 #IBMSWDay2013
  9. 9. CEOs will create more economic value by engaging customers as individuals 94% say business 62% of CIOs in MEA say improving intelligence & analytics iscustomer intimacy is a key element a top priority, more thanof their business and IT strategy. ten points higher than the global average. “Following our latest innovations, “We need to build BI to look at our customers saw that something external and competitive data big & for example, using unexpected was happening at the interconnected data to formulate bank. They became eager to seeIBM Software Day 2013 #IBMSWDay2013 campaign strategy, churn.”
  10. 10. Engaging customers as individuals A communications service provider in ME of mobile, Internet services, telephony and messaging, Increased implemented a customer experience management Customer solution based on IBM Netezza technology . Satisfaction and Results Loyalty  Increased responsiveness to customer needs  Reduced customer Churn  Better decisions based on customer experience  Boost revenueIBM Software Day 2013 #IBMSWDay2013
  11. 11. CEOs will create more economic value by innovating differently with partners 56% of MEA CIOs rate 81% of MEA CIOs rate business model changes as mobility solutions as a a critical element of their IT top priority, seven points strategy, eight points higher higher than the global than the global average. average. “We have to provide information in new and innovative ways and help the business outperform the competition. ” Telecom CIO, PakistanIBM Software Day 2013 #IBMSWDay2013
  12. 12. Amplifying Innovation with Partnerships Safaricom is one of Kenya’s leading mobile network operators and has 1 3 .5 transformed the way money moves around Kenya. Its mobile banking service, M-PESA m illio n helps Kenyans who don’t have bank c u s to m e r s accounts transfer funds quickly and a n d o v e r 2 4 ,0 0 0 a g e n t o u tle ts s in c e easily via their mobile phones. 2007IBM Software Day 2013 #IBMSWDay2013
  13. 13. Business needs and expectations drive technology use As the world becomes more instrumented, interconnected and intelligent, the CIO role holds even more importance CIOs report their organizations have largely 58% integrated business and technology to innovate CIOs have a seat at the executive table to help infuse technology into products, services and processes The role of CIO is now to extract value from technology and gain insight from complex systems.IBM Software Day 2013 #IBMSWDay2013
  14. 14. Leading in the connected era  Provide the means to collaborate at scale  Let “big data” reveal the customer you never knew  Fundamentally change how you partner  Break collaboration boundariesIBM Software Day 2013 #IBMSWDay2013
  15. 15. Thank youIBM Software Day 2013 #IBMSWDay2013

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