IBM Systems and Technology                                                                                                ...
IBM Systems and Technology                                                                                                ...
IBM Systems and Technology                                                                                               E...
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Ricoh Americas Corporation achieves a scalable, cost-efficient, virtualized storage with IBM storage solutions


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Storage virtualization solutions from IBM enabled Ricoh to help address their challenges, meet storage goals and stay within budget. IBM's smarter approach to storage -

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Ricoh Americas Corporation achieves a scalable, cost-efficient, virtualized storage with IBM storage solutions

  1. 1. IBM Systems and Technology ElectronicsCase Study Ricoh Americas Corporation Scalable, cost-efficient, virtualized storage with IBM storage solutions Ricoh Americas Corporation, headquartered in West Caldwell, New Overview Jersey, is a subsidiary of Ricoh Company, Ltd., a 75-year-old leading pro- vider of advanced office technology and innovative document imaging The need products, services and software. Ricoh Americas Corporation needed to refresh their storage environment to accommodate growing storage needs Ricoh’s fully integrated hardware and customizable services and software and increasing backup requirements— help businesses share information efficiently and effectively by enabling without interrupting availability or breaking the bank. them to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized The solution dealers, markets and distributes products in North, Central and South Ricoh partnered with IBM to deploy America. IBM storage solutions, including IBM System Storage® SAN Volume Controller, in their infrastructure to sim- Explosive growth creates host of challenges plify storage management and increase Over time, Ricoh’s IT department saw its data storage needed growing efficiency. by 20 percent annually due to expanding customer data archiving require- The benefit ments and data center consolidation. And like many other companies The IBM virtualized storage solution dealing with the complexity of a globally-distributed environment, the provides efficient, cost-effective storage company needed to cost-effectively and efficiently integrate and upgrade for the data center, enabling better man- their storage environment. agement of the storage environment and a reduced hardware footprint. “As we continue to see data growth year over year, it provides challenges for us relative to backing up the environment in the timeframe we need,” says David Levine, Vice President of Technology Infrastructure and End User Services for Ricoh. “It also increases the strain on our resources by way of equipment and recovery time.” Marty Everett, Ricoh’s Director of Architecture and Solutions Design, explains, “The amount of storage we have and the number of customers we serve have all grown in size. The scope of our applications has wid- ened and varied. The amount of responsibility that we have for things
  2. 2. IBM Systems and Technology ElectronicsCase Study corporate-wide and even internationally has expanded over time.” In fact, Everett says the amount of storage Ricoh manages has jumped “IBM SAN Volume from 500 terabytes to almost two petabytes of physical storage, plus Controller allows us to 1.2 petabytes of virtual storage. manage our storage This increase in storage was impacting the business in many ways, includ- environment and do ing costs related to storage management that ranged from staffing to significant work in the addressing tape backup requirements. “It’s really critical that we keep the infrastructure up and running, efficiently and effectively, so that it is storage space without available to our end users,” says Levine. He adds that this goal must be interrupting or accomplished without negatively impacting end users in other ways. impacting our Addressing storage needs with IBM solutions customers.” Storage virtualization solutions from IBM enabled Ricoh to help address their challenges, meet storage goals and stay within budget. —David Levine, Vice President of Technology Ricoh leveraged IBM’s virtual tape technology as well as virtual storage Infrastructure and End User Services, Ricoh technology in their IT environment—and found the two complemented Americas Corporation each other very well. Ricoh implemented IBM XIV® Storage System, IBM System Storage® TS7650G ProtecTIER® Deduplication Gateway and IBM System Storage SAN Volume Controller with very little downtime or impact to their user base. Their storage environment is now 85 percent virtualized. “Storage virtualization has been key to providing efficient and cost- effective storage solutions for our data center,” says Everett. “We have maintained a lower price point and effectively managed the explosive storage environment within our data center.” “IBM SAN Volume Controller allows us to manage our storage environ- ment and do significant work in the storage space without interrupting or impacting our customers,” says Levine. It also enables Ricoh to seamlessly migrate storage as necessary. “If we see performance issues, we can move disk on the fly during the day, during production hours, without our end users even being aware that their applications are migrating,” explains Levine. This also allows them to perform clean refreshes by moving data between subsystems. The company has also implemented multi-tiering in their disk environment. IBM System Storage Easy Tier® enables them to move applications and storage areas to the appropriate tiering levels with no impact to end users. 2
  3. 3. IBM Systems and Technology ElectronicsCase Study Winning the storage game with virtualization Solution components According to Levine, virtualizing Ricoh’s storage environment has been a game changer for the company. They’ve drastically lowered storage costs Hardware by consolidating their hosts, enabling them to manage more storage with • IBM System Storage® DS8000® series • IBM System Storage TS7650G less staff. And as for their sustainability and energy concerns, because ProtecTIER® Deduplication Gateway Ricoh now has fewer storage devices, they ultimately consume less power. • IBM XIV® Storage System Software The IBM solution also minimizes downtime. “We no longer need large • IBM System Storage Easy Tier® outages to move data or perform refreshes,” adds Levine. • IBM System Storage SAN Volume Controller The company’s storage infrastructure includes a variety of other • IBM Global Mirror • IBM Tivoli® Storage Productivity IBM solutions, including an IBM XIV Storage System and an Center IBM System Storage DS8000® series. Levine says this variety enables • IBM Tivoli Storage FlashCopy® them to fit the right kind of disk profile with the right kind of application. Manager The IBM SAN Volume Controller sits on top of all disk arrays, which makes a large number of storage units look like a single storage infrastructure. “Storage virtualization has been key to providing Everett explains, “This single user interface allows us to view the perfor- mance and interaction of the systems with the storage, so we can proac- efficient and cost-effective tively recognize problems before they occur and move storage around, storage solutions for our if necessary. It enables us to recognize performance peaks and properly provision storage so that peaks are no longer an issue.” data center.” Navigating future growth—with IBM —Marty Everett, Directory of Architecture “Having streamlined tools and solutions really enables us to manage and Solutions Design, Ricoh Americas Corporation the disk systems and subsystems to optimize storage capacity and performance—it really helps us control growth,” says Levine. “By having efficient storage systems and solutions, we can provide the best perfor- mance to our customers and end users. “ On the software side, Ricoh’s use of IBM solutions includes the IBM Tivoli® Storage Productivity Center software suite to help manage the environment, IBM Tivoli Storage FlashCopy® Manager to provide fast application-aware backups and restores using advanced snapshot tech- nologies, and IBM Global Mirror to make test copies in development environments. “We are a big IBM shop here at Ricoh,” says Levine. “We truly view IBM as a partner—and IBM has been an outstanding partner for us over the years.” 3
  4. 4. For more informationContact your IBM representative or IBM Business Partner, or visit us more information about Ricoh Americas Corporation,, IBM Global Financing can help you acquire the IT solu-tions that your business needs in the most cost-effective and strategicway possible. We’ll partner with credit-qualified clients to customize anIT financing solution to suit your business goals, enable effective cashmanagement, and improve your total cost of ownership. IBM GlobalFinancing is your smartest choice to fund critical IT investments and pro-pel your business forward. For more information, visit:© Copyright IBM Corporation 2012IBM Systems and Technology GroupRoute 100Somers, New York 10589U.S.A.Produced in the United States of AmericaMarch 2012IBM, the IBM logo,, DS8000, Easy Tier, FlashCopy,ProtecTIER, SystemStorage, Tivoli, and XIV are trademarks of International Business Machines Corp.,registered in many jurisdictions worldwide. Other product and service names might betrademarks of IBM or other companies. A current list of IBM trademarks is available onthe Web at “Copyright and trademark information” at document is current as of the initial date of publication and may be changedby IBM at any time. Not all offerings are available in every country in whichIBM operates.The client examples cited are presented for illustrative purposes only. Actualperformance results may vary depending on specific configurations and operatingconditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED“AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDINGWITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FORA PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OFNON-INFRINGEMENT. IBM products are warranted according to the terms andconditions of the agreements under which they are provided.Actual available storage capacity may be reported for both uncompressed andcompressed data and will vary and may be less than stated. Please Recycle TSC03149-USEN-00