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IBM SAP International Competence CenterArcelorMittal Gent gains controlover process workflow withIBM Tivoli Workload Sched...
“	The RFP listed in very specific terms                                      the functionality needed to resolve          ...
ArcelorMittal Gent gains control over processworkflow with IBM Tivoli Workload SchedulerAbout this paperThis paper describ...
Background, starting point and objectivesAbout ArcelorMittal GentArcelorMittal is one of the world’s leading steel compani...
ArcelorMittal Gent had deployed a mix of monitoring and                 The SAP applications at ArcelorMittal Gent are run...
The IBM solutionArcelorMittal Gent prepared a detailed RFP document,                      IBM created a pilot solution tha...
Technical Solution in detail                                                                             Job InterceptionA...
Job ThrottlingIf Tivoli Workload Scheduler has been set up to handle job                 The job throttling feature will h...
SAP Job Variants                                                           Dynamically Created JobsTivoli Workload Schedul...
Tivoli Workload Scheduler event handling allows single point of             Tivoli Workload Scheduler provides automation ...
Reporting and analysisTivoli Workload Scheduler includes reporting and analysis tools           Tivoli Storage Manager hel...
Project achievementsPerformance improvements                                                    Benefits and next stepsDur...
“	The rigor of the RFP process paid                                           off, as we started seeing payoff and        ...
©	 Copyright IBM Corp. 2010 All Rights Reserved.For more information:                                               	 IBM ...
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ArcelorMittal Gent gains control over process workflow with IBM Tivoli Workload Scheduler

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This paper describes how ArcelorMittal Gent is driving its manufacturing and business systems more effectively by introducing IBM Tivoli Workload Scheduler to control very large numbers of highly variable processing tasks.


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ArcelorMittal Gent gains control over process workflow with IBM Tivoli Workload Scheduler

  1. 1. IBM SAP International Competence CenterArcelorMittal Gent gains controlover process workflow withIBM Tivoli Workload Scheduler
  2. 2. “ The RFP listed in very specific terms the functionality needed to resolve pressing and frustrating problems and weaknesses that existed with our current mix of internally developed and product-specific scheduling tools. Tivoli Workload Scheduler had unique and powerful functionality that allowed us to not only solve all of the problems and challenges but could do things that we could only dream about before. The results exceeded our expectations.” Ann Muys SAP Systems Specialist ArcelorMittal Gent“ We were able to reduce workflow implementation times by roughly one third.” Ann Muys SAP Systems Specialist ArcelorMittal Gent
  3. 3. ArcelorMittal Gent gains control over processworkflow with IBM Tivoli Workload SchedulerAbout this paperThis paper describes how ArcelorMittal Gent is driving its manufacturing and business systems more effectively by introducingIBM Tivoli Workload Scheduler to control very large numbers of highly variable processing tasks. Customer Objectives • Intercept, optimize and manage submitted workload • Job interception allows tasks to be prioritized according to containing essential commercial data from operations units business rules • Ensure business-critical reports due at 8.00am are • Job throttling helps to improve the SAP scheduling delivered on time every day efficiency and reduce the batch window for SAP jobs to a • Keep financial data up-to-date for executives minimum. • Automate workflow control over both SAP and third-party • Variant handling allows dynamic modification of jobs and applications priorities when required • Enable an overview of processes across multiple source • Automation and scheduling of event creation to start and and destination systems stop jobs • Cut the costs of managing a highly variable processing • Flexible and detailed priority classes for scheduling and workload coordination • Meet agreed service levels for delivery of business • Ability to connect with multiple applications on different information platforms • Increase business efficiency and achieve operational • Standardizing to Tivoli Workload Scheduler reduces the targets. number of products required to connect SAP and other applications, and provides a shared interface that is easier IBM Solution to use and more productive to operate • IBM Tivoli Workload Scheduler 8.5.1 • Reviewing and optimizing business workflows and • IBM Tivoli Workload Scheduler for Applications 8.5 processes during the migration to Tivoli Workload • Four IBM Power 570 servers each with 16 POWER5 Scheduler itself has a beneficial effect on the design of the processors underlying business processes • Four IBM Power 550 servers each with eight POWER6 • Tivoli Workflow Scheduler makes it easier to optimize code processors and workflow processes for new business executive • IBM System Storage DS8100. requests, by identifying dependencies and business priorities as part of the wider enterprise workload. Customer Benefits • Detailed feedback on performance allows developers to • Essential reporting and online dashboards for monitoring optimize existing workload using current processor, and control can be achieved by scheduling workload memory and bandwidth resources, rather than investing in effectively additional hardware • Business service levels can be achieved by exploiting • Integration with IBM Tivoli Workload Manager offers the existing capacity to the maximum with Tivoli Workload prospect of managing workload and data storage from a Scheduler, avoiding unnecessary investment in hardware shared interface across the enterprise. capacity 3
  4. 4. Background, starting point and objectivesAbout ArcelorMittal GentArcelorMittal is one of the world’s leading steel companies, with To take invoice generation as an example, using the data fromoperations in more than 60 countries, serving the automotive, the production plants, the central SAP applications produceconstruction, household appliances and packaging markets. In daily invoice runs. If the file processing is not completed in time,2009, ArcelorMittal had revenues of $65.1 billion and crude steel then sales will be missed from an invoice run, which in turn couldproduction of 73.2 million tonnes, representing approximately 8 delay payment. Because most customers have specific paymentpercent of world steel output. terms based on calendar months, a delay of a couple of days in producing invoices could have significant knock-on effects inArcelorMittal Gent in Belgium specializes in developing terms of payment date and cashflow.innovative steel products, production processes, finishes andcoatings, using sophisticated mathematical models combined The commercial data in the files is extracted overnight from thewith advanced production facilities. The software systems play a local systems, consolidated centrally, and provided to managerscrucial role in controlling the product quality and in the efficient and executives as standard reports by 8.00am the next day. Theoperation of the production process, which includes the logistics reports contain historic as well as current data, which helpsand production scheduling. management make informed decisions on likely demand and compare performance against forecast.Some 15 percent of ArcelorMittal Gent’s research anddevelopment investment is directed towards environmentally- As the files arrived, they were added to the appropriate queue forfriendly measures. For example, each cubic meter of water is processing on an ad-hoc basis. There was no way to predict thereused 25 times to help minimize environmental impact. arrival times of the files, and no way to balance the demands of importing the new data against the requirements to continue withBusiness challenges and project objectives day-to-day processing needs and provide acceptable systemArcelorMittal Gent runs a somewhat federated business model. performance.The individual plants are responsible for production planning,quality and operations, while sales orders, finances and To minimize the impact on production systems, the ArcelorMittaladministration are carried out centrally. Gent team analyzed the total workload, and intervened to halt or enable processing queues. Typically it would make sense toDetails of sales orders, purchases and the related operational complete smaller and faster jobs first, depending on the urgencydata are transferred from local systems to the central SAP and importance of the task and whether it affected the criticalapplications as a series of files for processing. The local systems management reports. The systems administration work wasare a mix of SAP, custom, legacy and third-party solutions. On gradually rising, and occasionally manual errors weresome days, more than 2,000 files might arrive, containing introduced. Without an automated solution, valuable time wasvaluable sales, financial, quality and similar data, destined to be being lost, and business users were not being well served.analyzed and imported into the core SAP systems. 4
  5. 5. ArcelorMittal Gent had deployed a mix of monitoring and The SAP applications at ArcelorMittal Gent are running on IBMscheduling tools to automate as much of the work as possible, Power 570 servers with IBM POWER5 processors and on IBMbut with multiple interfaces and different connectors to the Power 550 servers with IBM POWER6 processors, with IBMunderlying applications, this approach soon became part of the System Storage DS8100 for data storage. The Gent location runssame problem. Changing process workflows was slow and some 80 SAP instances, supporting up to 4,000 users fordifficult, and there was no single view of end-to-end processes ArcelorMittal in Western Europe.spanning several systems. IT staff productivity was impacted asthey tried to discover and rectify root causes of issues – for Initial IT environmentexample where data had not been delivered to a dependent In many cases, independent manufacturing systems mustsystem – and executives were frustrated at the sometimes slow complete specific tasks before the next step in the processand irregular delivery of reports. becomes possible, and information generated from each area must be forwarded reliably and rapidly from application toWithout centralized control of the workflow, the IT team found application. During production, the systems create valuablethemselves at the mercy of the users. If a user sent a stream of data, for example on sales order progress, inventory and rawvery large files for processing, this new workload could materials requirements. ArcelorMittal Gent uses SAP ERPsignificantly impact, and in some cases even halt, production applications and SAP NetWeaver Business Warehouse totasks, as the initial task might spawn multiple sub-tasks that capture and analyze this information, and combine it withcould not then be interrupted. financial, logistics and other operational data, to provide managers with a complete picture of business performance.The ArcelorMittal Gent team wanted to: The existing environment relied on the scheduling capabilities of• Intercept, optimize and manage submitted workload the SAP software, extensive scripting, calendar-driven programs• Automate workflow control over both SAP and third- and basic application scheduling. This mixture of in-house, party applications third-party and SAP event-driven process control was difficult to• Enable an overview of processes across multiple manage, and required constant attention from the IT team. source and destination systems• Cut the costs of managing a highly variable processing workload• Meet agreed service levels for delivery of business information• Increase business efficiency and achieve operational targets. 5
  6. 6. The IBM solutionArcelorMittal Gent prepared a detailed RFP document, IBM created a pilot solution that would demonstrate theproviding examples of the processing workload in terms of capabilities offered by IBM Tivoli Workload Scheduler, coveringnumbers of files, arrival times and the target schedules. The RFP approximately 10 percent of the jobs submitted. On this basis,included analysis of the existing systems and the dependencies the ArcelorMittal Gent team took the opportunity to plan theof the SAP and third-party applications. larger implementation to best advantage. In particular, the ArcelorMittal Gent looked at specific workflow and schedulingBecause a sales order for a specific product might be fulfilled issues and mapped them to the Tivoli Workload Schedulerfrom a manufacturing plant many thousands of miles away from solution and discovered how the challenges could be resolved.the customer, all the ArcelorMittal Gent divisions exchange datato a greater or lesser extent, and all the operations report their ArcelorMittal Gent selected four IBM Power 570 servers eachfinancial and administrative data to the headquarters location. with 16 POWER5 processors, and four IBM Power 550 serversAlthough the RFP applied to ArcelorMittal in Gent in Belgium and each with eight POWER6 processors. The Power servers areto Dunkirk in France, these two were chosen as Proof of Concept both divided into logical partitions (LPARs), sized to provide thesites with a view to extending a successful solution globally. most efficient combination of processor, memory and bandwidth to support the applications in each LPAR. The system shares theThe objective was to provide a global view of all job schedules total resources across the LPARs, assigning greater capacityand status, and identify dependencies of the SAP applications during a particular LPAR’s peak workload and then reassigningawaiting data from external applications, and the dependencies that capacity elsewhere as demand shifts. This allowsof the third-party software awaiting data from SAP applications. ArcelorMittal Gent to maximize the workload throughput with the most cost-efficient system design.ArcelorMittal Gent selected IBM Tivoli Workload Scheduler toact as the single point of control for all its workload scheduling, SAP Landscape Production DB+ CIspanning SAP and external applications and across the IBM - Entitled CPU : 6 - Virtual CPU : 12 - Memory : 34 GBPower Systems platform, mainframe and distributed systems. AS (Dialog) AS (Dialog) AS (Batch) AS (Batch) - Entitled CPU : 2 - Entitled CPU : 2 - Entitled CPU : 2.8 - Entitled CPU : 2.8 - Virtual CPU : 6 - Virtual CPU : 6 - Virtual CPU : 5 - Virtual CPU : 5 - Memory : 22 GB - Memory : 22 GB - Memory : 22 GB - Memory : 22 GB Acceptance Business Testing IT Testing DB+ CI DB+ CI - Entitled CPU : 0.8 - Entitled CPU : 2.7 - Virtual CPU : 4 - Virtual CPU : 6 - Memory : 18 GB - Memory : 18 GB Development DB+ CI - Entitled CPU : 0.4 - Virtual CPU : 2Figure 1: ArcelorMittal Gent operates this server landscape for its - Memory : 8 GBprincipal SAP and other business applications: 6
  7. 7. Technical Solution in detail Job InterceptionArcelorMittal Gent is using multiple Tivoli Workload Scheduler For ArcelorMittal Gent, the job interception capabilities of TivoliSAP scheduling functionalities to monitor and manage SAP jobs, Workload Scheduler have produced the greatest transformativewith Tivoli Workload Scheduler 8.5.1 and Tivoli Workload effects. All tasks arrive at Tivoli Workload Scheduler, whichScheduler for Applications 8.5. intercepts potentially disruptive batch processes. Each job is assigned a priority according to pre-set policies based on theThe key deciding functionalities in favor of IBM Tivoli Workload nature of the job, which ensures that workload across the entireScheduler were: system is processed according to business rules rather than submitted time.• Job interception, which allows tasks to be prioritized according to business rules Job Interception is a feature of the SAP BC-XBP 2.0 interface. It• Job throttling, which helps to improve the SAP enables Tivoli Workload Scheduler to have a very sophisticated scheduling efficiency and reduce the batch window for control over the jobs launched by SAP users from the SAP SAP jobs to a minimum graphical interface.• Variant handling allows dynamic modification of jobs and priorities when required The job interception mechanism becomes active when the SAP• Automation and scheduling of event creation to start job scheduler is about to start an SAP job, and examines the and stop jobs start conditions. It checks the job parameters (job name, creator,• Flexible and detailed priority classes for scheduling client) against the entries in the SAP table TBCICPT1, and when and coordination the job parameters match the criteria, the SAP job is set back to• Scheduled reporting and online dashboards for the scheduled status and is marked with a special flag, denoting monitoring and control that the job has been intercepted.• Ability to connect with multiple applications on different platforms. 7
  8. 8. Job ThrottlingIf Tivoli Workload Scheduler has been set up to handle job The job throttling feature will help ArcelorMittal Gent to improveinterception, it periodically runs its own job to retrieve a list of the efficiency of scheduling on SAP systems and reduce theintercepted jobs and reschedules them. This job can be referred batch window for SAP jobs to a minimum. Using advanced XBPto as the interception collector job. 2.0 and 3.0 functions, such as the job interception and parent- child, the job throttler function ensures that the SAP system is notTo enable the Job Interception feature, run ABAP report overloaded and the number of released jobs does not exceed theINITXBP2. This report shows you the current status of the job total number of SAP background work processes in the system.interception and parent-child features, and allows you to togglethe status of both features. Job Throttler is a Java tool that uses JCo (Java SAP Connector), enquiring intercepted jobs and releasing them when theBecause intercepted jobs remain in the scheduled status until background work processes that they need on the SAP server orthey are relaunched, you need to define a Tivoli Workload SAP server group are available. The queue of intercepted jobs isScheduler job that uses the SAP interception collector task to sorted by scheduling time and priority. When the SAP parent-childcollect and restart them. feature is enabled, child jobs inherit their progenitor’s priority so that new urgent jobs are run before other planned jobs. The most interesting use of this feature is that the Job Throttler can be configured to have the intercepted job inherit the priority class from its progenitor (the top-level job in the hierarchy), if the progenitor class is higher than the intercepted job class. This setting automatically enables the parent-child feature on the SAP system.Figure 2: SAP Job Interception table. The SAP Job Interceptioncriteria can be set via Tivoli Workload Scheduler interface. 8
  9. 9. SAP Job Variants Dynamically Created JobsTivoli Workload Scheduler allows the team to handle job variants ArcelorMittal Gent will be looking at the use of dynamicallyon-the-fly, enabling changed business priorities to be reflected created jobs. At submission time, Tivoli Workload Scheduler canimmediately. For example, the names of inbound files sent by create “on-the-fly” a new background job on SAP and submit it.other users do not necessarily follow the agreed conventions, The dynamically created background job is used for thatand the existing priorities or rules for that job may not meet submission only. The Tivoli Workload Scheduler job definitioncurrent needs. contains all the information needed to create an SAP background job (such as the steps, print parameters). TheTivoli Workload Scheduler enables the team to change filenames information is stored in the Tivoli Workload Scheduler database,and over-rule priorities and variants for a single or group of jobs, and at the same time it is possible overwrite a template SAP jobwithout having to rewrite each individual job and ensuring that from the SAP database with new values from Tivoli Workloadthe correct conditions are passed to the SAP applications. Scheduler.The priority classes are based on operational roles of the Event Handlingsubmitter, workload type and forecast total run time, offering a To monitor system and job conditions, Tivoli Workload Schedulervery great deal of fine-grained control. The policies take account delivers scheduled reports and online dashboards for IT teamof the business priorities, and Tivoli Workload Scheduler enables and business unit use. The reports and dashboards include theintelligent scheduling of workload to ensure that user requests ability to drill down to the underlying data, which enables teamsare met as promptly as possible. to identify the processes and dependencies of each job, should an issue arise.For example, a low-priority job that is known to run quickly canbe scheduled before a high-priority job that will take several Job Dependencies are prerequisites that must be satisfiedhours to complete, where there is sufficient time to ensure that before a job or job stream can start. Internetwork dependenciesboth jobs will be finished within agreed service levels. The Tivoli are dependencies checked by the extended agent workstationWorkload Scheduler Interface allows ArcelorMittal to create/ to which they belong. In response to an internetworkmodify/delete standard SAP Jobs. This includes the functionality dependency, the SAP extended agent checks for theto manage the variant definition of SAP jobs. For each job variant occurrence of the SAP background event specified in thedetails are available. dependency. As soon as the SAP event is raised, the SAP extended agent commits the event and instructs Tivoli Workload Scheduler to resolve the corresponding internetwork dependency. Only the SAP background events stored in the SAP event history table are considered by Tivoli Workload Scheduler to check for internetwork dependencies resolution. As a prerequisite, the SAP administrator must create the appropriate event history profiles and criteria on the target SAP system.Figure 3: An example of the panel: view/edit/modify a variant 9
  10. 10. Tivoli Workload Scheduler event handling allows single point of Tivoli Workload Scheduler provides automation and schedulingmonitoring and control for batch workload and batch for both SAP applications and external work requests. Tivolienvironments. Workload Scheduler comes with pre-built connectors for an extensive range of applications, removing the need to write• Monitor workload jobs events (e.g. job start/end) and custom software each time the ArcelorMittal Gent team wishes alerts (i.e. job in error, late, long) to integrate a new business acquisition. This significantly• Monitor events related to scheduling SAP application reduces the in-house IT developer workload, and provides a and infrastructure health common, central interface for all workload scheduling tasks.• Monitoring of SAP business critical jobs, critical path, critical predecessors, risk level.Figure 4: Triggering SAP events from Tivoli Workload Scheduler 10
  11. 11. Reporting and analysisTivoli Workload Scheduler includes reporting and analysis tools Tivoli Storage Manager helps to control storage managementcapable of monitoring the entire job workload. As part of costs with ease-of-use features, and to increase visibility into theproduction processes, reports are generated which show data protection environment by providing advanced features forsummary or detail information about the previous or next operational monitoring and historical reporting.production day. These reports can also be generated ad-hoc. To improve the availability of the SAP database servers,For ArcelorMittal Gent, these reports show job statistics and ArcelorMittal Gent uses Tivoli Storage Manager for Enterpriseproduction summaries for operational and business functions to Resource Planning (ERP), which reduces the SAP databaseallow the team to compare past performance and adjust future administration workload through automated data protectionworkload. designed for SAP environments.Central planning and calendar Tivoli Storage Manager for ERP is an SAP Certified solution,Another important Tivoli Workload Scheduler option used by supporting large-volume data backups and recovery, dataArcelorMittal Gent is the central planning and calendar cloning and disaster recovery of multiple SAP database servers.functionality. ArcelorMittal Gent uses Tivoli System Automation, which isA calendar is a list of scheduling dates. Each calendar can be mainly employed to initiate, execute and coordinate theassigned to multiple job streams. Assigning a calendar to a job automated starting, stopping, restarting and failing-over ofstream causes that job stream to run on the dates specified in the individual SAP application components or entire compositecalendar. A calendar can be used as an inclusive or as an application landscapes.exclusive run cycle, which helps ArcelorMittal Gent to align theworkload to local calendar needs and dependencies. Taking advantage of its advanced, policy-based automation capabilities, ArcelorMittal Gent uses Tivoli System Automation toMore Tivoli– Tivoli Storage Manager and Tivoli System Automation ease the operational management of its complex infrastructure.Alongside the Tivoli Workload Scheduling solution, ArcelorMittal Using the Tivoli solution, the system administrator can moreGent uses Tivoli Storage Manager and Tivoli System Automation effectively manage planned outages and protect againstsoftware to help manage its wider application environment. operational errors. This reduces costs by automating manual, labor-intensive and error-prone operational tasks.ArcelorMittal Gent uses IBM Tivoli Storage Manager, with itswide range of storage management capabilities, to address Though its use of Tivoli System Automation, ArcelorMittal Gentbusiness continuity, by helping to shorten backup and recovery has achieved:times and helping to maximize application availability withadvanced data recovery management technologies. • easier management of its complex IT infrastructure • reduced skill requirements • flexible, advanced automation functionality. 11
  12. 12. Project achievementsPerformance improvements Benefits and next stepsDuring the Proof of Concept stage, mapping business The ArcelorMittal Gent implementation has demonstrated howprocesses to Tivoli Workload Scheduler highlighted many areas the entire ArcelorMittal Group could benefit from integrating andwhere dependencies had not been clearly defined, and priorities optimizing workload across both SAP and other applications.had not been set. Migrating the workload to Tivoli Workload The current Tivoli Workload Scheduler deployment will beScheduler allowed the team to build a complete picture of the extended to encompass all of the SAP tasks and otherwork processes, managed from a single place, which in turn applications, providing enterprise-wide control while enhancingsuggested ways to improve the underlying business processes. the effectiveness of the SAP landscape.For example, when business executives asked for new For ArcelorMittal Gent, a worldwide enterprise that has grown inprocesses or reports, using Tivoli Workload Scheduler made it part through acquisition and merger, Tivoli Workload Schedulereasier for the developers to identify dependencies and schedule offers the opportunity to share a common interface in all the datathe work correctly. This ensures that jobs do not start and centers. The lessons learned from ArcelorMittal Gent are:subsequently wait for input, and run – as far as possible –correctly, first time. This reduces the total number of jobs running • Standardizing to Tivoli Workload Scheduler reduces at a particular moment, and reduces the drain on system the number of products required to connect SAP and resources. In addition, with Tivoli Workload Scheduler, other applications, and provides a shared interface that developers are now able to examine the wait time and run time is easier to use and more productive to operatefor each job, and compare historic performance data. • Reviewing and optimizing business workflows and Where a job waits longer or runs more slowly than previously, the processes during the migration to Tivoli Workload developer uses Tivoli Workload Scheduler to examine root Scheduler itself has a beneficial effect on the design of causes and review the job coding, dependencies and priority. the underlying business processes • Tivoli Workflow Scheduler makes it easier to optimize Without this detailed feedback, ArcelorMittal Gent had been code and workflow processes for new business forced into addressing workload issues – such as delayed executive requests, by identifying dependencies and reporting or poor performance – by investing in processor or business priorities as part of the wider enterprise memory capacity. Tivoli Workload Scheduler allows the team to workloadidentify the exact workload challenge and consider re- • Detailed feedback on performance allows developers scheduling work or optimizing processes before investing in to optimize existing workload using current processor, hardware. memory and bandwidth resources, rather than investing in additional hardware • Integration with IBM Tivoli Workload Manager offers the prospect of managing workload and data storage from a shared interface across the enterprise. 12
  13. 13. “ The rigor of the RFP process paid off, as we started seeing payoff and real benefit after the first month of operations.” Ann Muys SAP Systems Specialist ArcelorMittal Gent“ With the process visibility provided by Tivoli Workload Scheduler, we developed a much better understanding of processes and workflows. With this knowledge, we began to think about what could be changed to optimize processes and operations. The Tivoli Workload Scheduler interface made it easy to change processes and workflows, the resulting optimization improved customer services and job satisfaction for the staff.” Ann Muys SAP Systems Specialist ArcelorMittal Gent
  14. 14. © Copyright IBM Corp. 2010 All Rights Reserved.For more information: IBM Deutschland GmbH D-70548 Stuttgart ibm.comTo learn more about the solutions from IBM Produced in Germanyand SAP, visit: ibm-sap.com IBM, the IBM logo, ibm.com, i5/OS, DB2, Domino, FlashCopy, Lotus, Notes, POWER, POWER4,For more information about SAP products and POWER5, POWER6, System i, System x, and Tivoli are trademarks of International Businessservices, contact an SAP representative or Machines Corporation in the United States, other countries, or both. If these and other IBMvisit: sap.com trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S.For more information about IBM products and registered or common law trademarks owned by IBM at the time this information was published.services, contact an IBM representative or Such trademarks may also be registered or common law trademarks in other countries. Avisit: ibm.com current list of other IBM trademarks is available on the Web at: http://www.ibm.com/legal/copytrade. shtmlContacts: UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a trademark of Linus Torvalds in theIBM United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are Carsten Siegler trademarks of Microsoft Corporation in the United CSIEGLER@de.ibm.com States, other countries, or both. Other company, product or service names may be trademarks, or service marks of others.For further questions please contact the IBM This brochure illustrates how IBM customers may be using IBM and/or IBM Business PartnerSAP International Competency Center via technologies/services. Many factors have contributed to the results and benefits described.isicc@de.ibm.com IBM does not guarantee comparable results. All information contained herein was provided by the featured customer/s and/or IBM Business Partner/s. IBM does not attest to its accuracy. All customer examples cited represent how some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. This publication is for general guidance only. Photographs may show design models. SPC03315-BEEN-01 (December 2010)

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