Better Government Agency Collaboration: The 2020 Perpetual Collaboration Mandate


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IBM Institute for Business Value elaborates on the theory of "Perpetual Collaboration," which implies that every nation, region and locality must shift to an individualized approach for dealing with demographic shifts, globalization changes, environmental concerns, societal relationships, social stability and technology improvements.

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Better Government Agency Collaboration: The 2020 Perpetual Collaboration Mandate

  1. 1. IBM Global Business Services IBM Institute for Business Value Government Government 2020 and the perpetual collaboration mandate Six worldwide drivers demand customized strategies Unquestionably, many types of chal- lenges are underway and governments The future of societies around the world is being shaped by six drivers must respond in a more comprehensive outside the realm of government control. Powerful changes related to manner than ever before. In developing tailored responses, a new dimension of demographics, globalization, environmental concerns, societal relationships, greatly enhanced collaboration is the social stability and technology will affect virtually every government, ultimate capability governments need, demanding individualized responses suited to each nation, region or as it will form the foundation of strategies necessary for coping with these drivers. locality. These nearly universal drivers will require “perpetual collaboration” More connectedness and coopera- that starts with intensified, multi-directional communications, and shared tion is needed than ever before: across operational and technical standards. Beyond those core essentials, effective agencies, across societies, across governments, and with more constituen- strategies also hinge on government commitments to facilitate efforts cies. This paper offers an approach for involving multiple agencies (within and across borders), and improve government action to achieve this inten- sified, multilayered, multidirectional capa- partnering with transnational organizations. bility that we call perpetual collaboration. Six inescapable forces are No two nations are the same and so, simultaneously now underway, over each driver will play itself out uniquely in Perpetual collaboration: What it which governments and societies any given society. There are wide varia- will take have limited control. Because of their tions among nations as far as historical How well governments can respond to virulent and simultaneous nature, we experiences, social values, aspirations the positive and negative effects of the describe them here not just as forces, and constraints. Addressing the chal- six global drivers will greatly influence but as drivers. These six drivers share lenges ahead will require a shift from the the ability of citizens to prosper in the a striking commonality, in that each will traditional government approach of slow, coming years. Each nation must begin touch virtually all nations in one way or measured actions in the face of change. to tailor perpetual collaboration strate- another: gies that address the impacts of the six Instead, governments must first antici- global drivers – all within the context of 1. Changing demographics pate change by determining which its own unique mix of aspirations and 2. Accelerating globalization drivers are most critical in light of their constraints. own unique set of circumstances. 3. Rising environmental concerns Second, based on those priorities, Every approach to strategy design must 4. Evolving societal relationships nations must be proactive, designing and be related to improved collaboration. 5. Growing threats to social stability and then implementing customized strategies This is because the issues involved and solutions. require enhanced communication and order 6. Expanding impact of technology.
  2. 2. connectedness among growing numbers strategies. Establishing a framework of © Copyright IBM Corporation 2008 and types of organizations, governments, perpetual collaboration – multilayered IBM Global Services Route 100 agencies or other private sector entities communication in many forms, Somers, NY 10589 across multiple dimensions (see Figure 1). connecting with entities both within U.S.A. and across country and organizational Produced in the United States of America FIGURE 1. 04-08 boundaries – is the best first step to help All Rights Reserved Perpetual collaboration – the core capability the public sector meet its wide range of governments will need. IBM and the IBM logo are trademarks or constituent needs. registered trademarks of International Business Machines Corporation in the United States, other Organization, Parterships, countries, or both. Ultimately, one can ask the simple culture and intermediaries Other company, products and service names governance and exchanges question, “How will we know that may be trademarks or service marks of others. governments have implemented the References in this publication to IBM products kinds of changes needed to address the and services do not imply that IBM intends to Perpetual make them available in all countries in which consequences of the drivers and public IBM operates. collaboration responses?” Personalized Knowledge We live in uncertain times of threats To download a full version of this paper, interaction and creation and and great opportunities, when mega- services sharing visit drivers are profoundly starting to affect how governments function. There is Source: IBM Institute for Business Value. no second chance for addressing these in a correct way – officials, their Establishing and maintaining a framework constituents and allies together must of perpetual collaboration supports the “get it right” the first time. Engaging large objective of exchanging information sectors of society in an effective process in any form, for any channel, between of perpetual collaboration holds out the any type of sender and receiver. It is greatest hope for success. That calls for intended to leverage available capabilities facing facts, deciding what to do, and across all facets of a society, not just acting now. within the governmental environment. As organizations become more virtual, and shift from “hierarchical and vertical” How can IBM help? to “diffuse and horizontal,” perpetual • Strategy and Change: Help to define your strategy and manage change collaboration can enable greater • Component Business Modeling (CBM) tools and Service Oriented Architecture (SOA): teamwork and interconnectedness. Help with selecting where to focus your organization and building flexible IT infrastructures The idea of “virtual organizations” will • Selected Public Sector Solutions: Social Services & Social Security solution, Government increasingly shift from being a concept Shared Service Center, Enterprise Application Integration and Customer Relationship to becoming the way successful Management governments function. Starting now, governments must work Key contacts: to simultaneously deal with the effects IBM Institute for Business Value: James Cortada, of the six nearly universal drivers that Public Sector: Global Sietze Dijkstra, are reshaping the world. Balancing the impact of these drivers with their Americas Quimby Kaizer, own nations’ particular aspirations and Europe Richard Jones, and constraints, each government and Frans Bentlage, society will need to develop suitable Japan Yukabi B. Kobayashi, Asia Pacific Michael Dixon, GBE03039-USEN-04