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Top five practices for today's customer data-driven supply chain

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Today’s empowered customer is more demanding and influential than ever before. Organizations are scrambling
to adapt their processes to support the new “customer–first” paradigm, and the supply chain, for most
organizations, is not as connected to the customer as needed to effectively support current market demands.
Here are the top five practices in today’s customer-data-driven supply chain.

Published in: Marketing
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Top five practices for today's customer data-driven supply chain

  1. 1. Top Five Practices for Today’s Customer-Data-Driven Supply Chain Today’s empowered customer is more demanding and influential than ever before. Organizations are scrambling to adapt their processes to support the new“customer–first”paradigm, and the supply chain, for most organizations, is not as connected to the customer as needed to effectively support current market demands. Here are the top five practices in today’s customer-data-driven supply chain. Improving the performance of your customer value chain must be part of an overall business strategy. The dynamics of the changing customer and speed-of-decision making may dictate where companies should start their quest. Most companies should begin their evaluation with the customer and work their way back through the entire value chain. While one size will not fit all, failure to act is the one decision that no one can afford to make. The Best-in-Class are 3.5X as likely as All Others to adopt Cloud-based platforms 45% Growth rate for on-demand S&OP applications 34% of companies are planning a business intelligence and analytics initiative Only 11% of respondents are able to receive supply chain data within desired timeframe 39% of retailers using monitoring tools successfully measure shoppers’ channel preferences 37% of retailers plan on using social networking in their supply chains Leading companies are 79% as likely to provide fulfillment planning across all channels Leading companies are 5X more likely to have an inventory virtualization module 75% of Best-in-Class use mobile handhelds for supply chain activities 23% of respondents are planning to adopt mobile handheld computers to support their warehouse Rethink your Customers in Context | Rethink Supply Chain Visit www.rethinkyourcustomer.com/supplychain for webinars, videos and more. Cloud Migration Prescriptive Analytics Social Business Omni-channel inventory Mobility 1 2 3 4 5 $

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