Published on Jan 22, 2015
Start revolutionizing your customer engagement now: ibm.biz/predictive-customer-intelligence
By providing a consistent and personalized engagements across all channels you will greatly enhance the customer experience.
IBM Predictive Customer Intelligence (PCI) enables your brand to tailor individual interactions and maintain relevancy across all touch points, whether the interactions are through a call center, apps, email, social media sites, or at brick and mortar locations.
This powerful analytics solution is designed to align every marketing and customer service engagement as well as your strategies and tactical initiatives with the behavior and preferences of your customers. When customers are engaged with contextualized, relevant and timely messages, offers and services you grow your top line results. When your operational efficiencies are improved through massive scaling up capabilities, and ineffective interactions reduced, your bottom line gets a boost.
Now you can predict with confidence and seamlessly refine your customer experiences.