Healthcare Technology
DESIGNING INTERACTIONS THAT MATTER


Steven Merahn, MD
Clinovations Center for Population Health Man...
5	
  
20th Century Healthcare was all about 
managing molecules, cells and organs….
21st Century Healthcare Is About
Managing Sy...
 
	
  
Dignity	
  	
  
Authen-city	
  
Integrity	
  
Empathy	
  
Sincerity	
  
Urgency	
  
Emo$ve	
  Performance	
  
	
  
...
“ALL	
  THE	
  
BEAUTIFUL	
  
SENTIMENTS	
  IN	
  
THE	
  WORLD	
  
WEIGH	
  LESS	
  
THAN	
  A	
  SINGLE	
  
LOVELY	
  AC...
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
HxRefactored - Clinovations - Steven Merahn
Upcoming SlideShare
Loading in …5
×

HxRefactored - Clinovations - Steven Merahn

223 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
223
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

HxRefactored - Clinovations - Steven Merahn

  1. 1. Healthcare Technology DESIGNING INTERACTIONS THAT MATTER Steven Merahn, MD Clinovations Center for Population Health Management
  2. 2. 5  
  3. 3. 20th Century Healthcare was all about managing molecules, cells and organs…. 21st Century Healthcare Is About Managing Systems:" Human, Informational, Environmental
  4. 4.     Dignity     Authen-city   Integrity   Empathy   Sincerity   Urgency   Emo$ve  Performance     Tac$cal  Performance   Efficiency   Consistency   Availability   Reliability   Responsiveness   Convenience         Products  and  Services     •         Departments   •           Service  Line   •             Programs   •           Quality  Measures       Channels   •     Voice   •     Web   •     Mobile   •           Cons-tuency         •     Events       Products and Services Are Necessary But Not Sufficient…."
  5. 5. “ALL  THE   BEAUTIFUL   SENTIMENTS  IN   THE  WORLD   WEIGH  LESS   THAN  A  SINGLE   LOVELY  ACTION”   James  Russell  Lowell  

×