Managerial communication


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Managerial communication

  2. 2. Diverse business communication needs and global perspective 2
  3. 3. Communication style in china 1. Introduction 2. Languages in china 3. Chinese Society & Culture 4. Etiquette and Customs in china Meeting Etiquette Gift Giving Etiquette Dining Etiquette Table manners 5 Business Etiquette Relationships & Communication Business Meeting Etiquette Business Negotiating Dress Etiquette 3
  4. 4. Introduction • Facts and Statistics • Location • Located in Southeast Asia along the coastline of the Pacific Ocean, China is the world's third largest country, after Russia and Canada. With an area of 9.6 million square kilometers and a coastline of 18,000 kilometers, its shape on the map is like a rooster. • Land area (9,560,900) • Capital (Beijing) • Population (1,361,500,000) • Major religion in china (Buddhism)other( Taoism, Catholicism ,Islam) • Government (Communist state, Socialist state, Single-party state) • Historical places (Summer Palace, Forbidden City , Ming Tombs , Great Chinese wall) 4
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  6. 6. Economic Highlights • World‟s 2nd largest economy • Annual growth c.10% for 25 years [forecast 8% to 2015] • World‟s largest exporter & manufacturer • Inflation: 3% [rising to 4%] • Per capita GDP (at PPP) c.$7,800 [rising to $13k] • Overtake US in GDP (PPP) terms by 2030? 6
  7. 7. Languages in china • The recent research showed that China currently has 5 major different language families and 129 different languages, • Sino-Tibetan Family - 76 languages Altaic-Turkic Family - 21 languages Austronesian Family - 16 languages South Asian Family (Indo-Iranian) 9 languages Indo-European Family - 1 language Mixed Language Family - 5 languages • Major official language • (Standard Mandarin) 7
  8. 8. Chinese Society & Culture • Chinese culture is one of the world's oldest cultures. The area in which the culture is dominant covers a large geographical region in eastern Asia with customs and traditions varying greatly between provinces, cities, and even towns. Important components of Chinese culture include literature, music, visual arts, martial arts cuisine, religion etc. 8
  9. 9. Chinese Society & Culture 9
  10. 10. Etiquette and Customs in china 10
  11. 11. Gift Giving Etiquette • Although there is a large amount of well-documented corruption which takes place within the Chinese business environment, the giving of gifts is endemic to Chinese culture and has been for thousands of years The giving and receiving of gifts is part of the ritual of business relationship development and in a country where relations are placed firmly before business gifts are therefore an important business tool. A mere „ thank you' for a favor done is considered rude by the Chinese. Avoid expensive gifts, as this could be mistaken for bribery (a serious criminal offence) and always wrap the gift. If visiting an organization, take one gift to present to the whole group 11
  12. 12. Dining Etiquette When eating a meal in China, people are expected to (according to Chinese customs) behave in a civilized manner, pay attention to table manners and practice good dining habits. In order to avoid offense diners should pay attention to the following points: 1. 2. 3. 4. If the guest of honor is not seated, other people are not allowed to be seated. If he hasn‟t eaten, others should not begin to eat. When making toasts, the first toast is made from the seat of honor and continuing down the order of prominence. Let older people eat first, or if you hear an elder say "let's eat", you can start to eat. You should not steal a march on the elders You should hold your bowl with your thumb on the mouth of the bowl, first finger, middle finger the third finger supporting the bottom of the bowl and palm empty. If you don‟t pick up your bowl, bend over the table and eat facing your bowl, it will be regarded as bad table manners 12 Always order in even number
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  14. 14. Business Etiquette and Protocol in china • . 14
  15. 15. Relationships & Communication • The Chinese don‟t like doing business with companies they don‟t know, so working through an intermediary is crucial • Business relationships are build formally after the Chinese get to know you. • The Chinese prefer face to face meeting rather than written or telephonic. 15
  16. 16. Meeting Etiquette • Attire Dress is not as formal in China as in some countries. However, you will be looked upon favorably if you dress well. Conservative dress is preferred for both men and women. Yet, jeans are not acceptable for business meetings, and shorts are only used for sports. Appointment • Appointments are expected for all business meetings. Arrive early or at least on time for any appointment. Most businesses shut down between 12:00 p.m. and 2:00 p.m. Appointments should also be scheduled around holidays such as Chinese New Year, May Day and National Day. Setup an agenda for your appointment to ensure that you are prepared 16
  17. 17. • Business Cards You must have business cards in China. Expect to exchange them frequently. So have an abundant supply. Cards with Chinese translations on them are preferred. You may also want to consider having them printed in gold ink, the color of financial wisdom. Your title should be printed on your card • Business Conversation Just like your hopefully subtle attire, your demeanor during meetings should be equally subdued. Speak at a moderate tone and succinctly. Laugh softly. Never show anger or frustration. Relax. The same rule applies to hand movements. The Chinese do not speak with their hands. If you do have to gesture to something such as a diagram, use your open palm rather than your index finger. Avoid touching your mouth. 17
  18. 18. FACE Understanding the topic of face is important when conducting business in China. Face is like a running total of respect or honor. In every situation, you may either be gaining face or losing it. Face can be gained in a few ways. Compliments or shows of respect from others can increase your face. Accomplishments and even avoiding mistakes also add face. When in China, it is important to give face to others and avoid losing face for yourself. 18
  19. 19. POLITICS • 4th generation leadership 5th in 2012… • Harmonious, balanced, sustainable development (Party legitimacy) • Domestic challenges; demonstrations, human rights? unemployment • Foreign Policy; N. Korea Taiwan Japan Democracy 19
  20. 20. Tips for doing business in china • Never underestimate the importance of existing connections. You need to be dealing with a Chinese person of influence. If that person feels you are trustworthy enough, and if they can get their network of contacts to trust you, there is a chance you will succeed. Asians want to do business with people they trust • To protect your intellectual property, use the same due diligence you would in the West. 20
  21. 21. • Respect face. Never argue or voice a difference of opinion with anyone even a member of your own team. Never make the other person wrong. Never say “no” directly, as that is considered rude and arrogant. • The negotiation process will be anything but smooth. Your best strategy is a walk away mentality. You have to go in trying not to make the deal. Explain your position in clear, concise words. State your terms clearly. Respectfully. Then be prepared to walk away if your terms are not met. 21
  22. 22. Thank you 22