WXGB6108 Research Foundation for LISResearch ProposalChapter 1<br />NoorHusnaMohamadZayadi<br />WGB090005<br />
RESEARCH  TITLE<br />Identifying Perceived Needs <br />for a Chat Reference Service <br />from the University of Malaya Li...
INTRODUCTION  TO  THE  PROBLEM<br />Internet technology has changed the way in which communication and searching for infor...
Digital reference service offers services to the library users in several forms.<br />Chat reference service is a service ...
STATEMENT  OF  THE  PROBLEM<br />A research done by Carlson, 2007, stated that almost 85 percent of the students said they...
The problem of face-to-face communication with librarians is a form of library anxiety, a problem facing library users whi...
Preference of getting information at the place they’ve settled in to study is another issue to consider.<br />Users who ac...
As the vast improvement of the technology nowadays, the need to get information as quickly as possible is vital and is pos...
VARIABLES<br />IV1 : Library Anxiety<br />IV2 : Remote Access<br />IV3 : Promptness<br />DV : Perceived Needs for a Chat R...
RQ1. Is there a relationship between Library Anxiety and Perceived Needs for a Chat Reference Service?<br />RQ2. Is there ...
	H1: There is a relationship between Library Anxiety and Perceived Needs for a Chat Reference Service.<br />	H2: There is ...
SIGNIFICANCE  OF  THE  STUDY<br />Research on the chat reference service subject and especially in the area of identifying...
SCOPE<br />The emphasis in this research will be on real-time or synchronous services of chat reference service as opposed...
DEFINITION  OF  TERMS<br />
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WXGB6108_Research Proposal Chapter 1 - Identifying Perceived Needs for a Chat Reference Service from the University of Malaya Library User’s Perspective

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Noor Husna Mohamad Zayadi
Master of Library and Information Science
Faculty of Computer Science & Information Technology
University of Malaya
2010

Published in: Education
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WXGB6108_Research Proposal Chapter 1 - Identifying Perceived Needs for a Chat Reference Service from the University of Malaya Library User’s Perspective

  1. 1. WXGB6108 Research Foundation for LISResearch ProposalChapter 1<br />NoorHusnaMohamadZayadi<br />WGB090005<br />
  2. 2. RESEARCH TITLE<br />Identifying Perceived Needs <br />for a Chat Reference Service <br />from the University of Malaya Library <br />User’s Perspective<br />
  3. 3. INTRODUCTION TO THE PROBLEM<br />Internet technology has changed the way in which communication and searching for information can be done easily today.<br />With the development of the World Wide Web, digital reference services are beginning to take over some of the roles of the traditional reference services in the library.<br />The changing role of the reference librarians. <br />
  4. 4. Digital reference service offers services to the library users in several forms.<br />Chat reference service is a service offered by library where librarian and users can ‘speak’ to each other on the Internet in a real time manner. <br />Communication been done in the form of asking and answers enquiries and these usually takes minimum time of responses.<br />cont<br />
  5. 5. STATEMENT OF THE PROBLEM<br />A research done by Carlson, 2007, stated that almost 85 percent of the students said they preferred face-to-face interactions with librarians. Through these findings, librarians have the responsibility to offer alternative ways to serve the other 15 percent students who have problems in face-to-face communication with librarians.<br />
  6. 6. The problem of face-to-face communication with librarians is a form of library anxiety, a problem facing library users which limits their ability to get information. And this problem could be solved with library offering digital reference service such as chat reference service.<br />IV1 : Library Anxiety<br />cont<br />
  7. 7. Preference of getting information at the place they’ve settled in to study is another issue to consider.<br />Users who actually can’t go to the library or in this case for certain reasons such as doing research outside of the campus.<br />IV2 : Remote Access<br />cont<br />
  8. 8. As the vast improvement of the technology nowadays, the need to get information as quickly as possible is vital and is possible, one way through the Internet. <br />Promptness is highly important for library users especially researchers or students where they need to get the information as fast as possible. <br />IV3 : Promptness<br />cont<br />
  9. 9. VARIABLES<br />IV1 : Library Anxiety<br />IV2 : Remote Access<br />IV3 : Promptness<br />DV : Perceived Needs for a Chat Reference Service <br />
  10. 10. RQ1. Is there a relationship between Library Anxiety and Perceived Needs for a Chat Reference Service?<br />RQ2. Is there a relationship between Remote Access and Perceived Needs for a Chat Reference Service?<br />RQ3. Is there a relationship between Promptness and Perceived Needs for a Chat Reference Service?<br />RESEARCH QUESTIONS<br />
  11. 11. H1: There is a relationship between Library Anxiety and Perceived Needs for a Chat Reference Service.<br /> H2: There is a relationship between Remote Access and Perceived Needs for a Chat Reference Service.<br /> H3: There is a relationship between Promptness and Perceived Needs for a Chat Reference Service.<br />RESEARCH HYPOTHESIS<br />
  12. 12. SIGNIFICANCE OF THE STUDY<br />Research on the chat reference service subject and especially in the area of identifying perceived needs for the service is still very rare. <br />This research will benefit The University of Malaya Library users having problems of library anxiety, remote access and/or promptness in terms of information reference and information assistance. <br />
  13. 13. SCOPE<br />The emphasis in this research will be on real-time or synchronous services of chat reference service as opposed to other digital reference services by asynchronous methods.<br />This research will focus on identifying perceived needs for a chat reference service in the University of Malaya Library.<br />
  14. 14. DEFINITION OF TERMS<br />

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